Not being from Bundaberg but a recent visitor due to my partners work. We regularly eat at Kacys. We expect the same experience each time which is yummy fresh food, awful service by inexperienced wait staff & a great view!
This visit was quite the same. However, I wonder why the manager or the owner never address the same issues voiced on this site multiple times?
Your staff need to be trained!
- they must know the menu
- they must know wines & be able to offer appropriate selections
- they must be trained in how to serve a plate & a drink to a table
- they must be confident in their knowledge & ability
& finally they need to at least look like they have a passion for the restaurant.
Although the view speaks for itself, your food is normally perfect & the wine is good.
Your staff need major training.
In addition, each time I eat here- there are always new staff!!? Why?
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