We decided to go to Outback Jacks as there is a franchise up in Coffs Harbour that serves great meals and provides a quality service. We went with a group of 7 people and at that stage in October they were still providing the $19.95 half kilo ribs, wings and chips. 4 people got this meal, 2 got the all you can eat and one person ordered a steak.
Most people enjoyed their meal with only one person complaining the lamb ribs were too fatty. The issue for the night was the service when we arrived we could count 3-4 staff members 2 cooking, 1 standing in the middle of no where and 1 letting customers in and trying to service customers already eating.
We were never asked once how our meal was, when a member attempted to order a drink they couldn't find anyone to serve them and then had to wait 5 minutes at the bar before anyone noticed, came over and assisted.
I can understand that when it's not busy they don't need many staff members but a little bit of customer service is always appreciated. Unfortunately we won't be going back again when there are other places of similar price that provide a higher quality service.
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