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“Decent Meal, Fairly Poor Service”
Review of Outback Jacks - CLOSED

Outback Jacks
Cuisines: Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed December 18, 2013

We decided to go to Outback Jacks as there is a franchise up in Coffs Harbour that serves great meals and provides a quality service. We went with a group of 7 people and at that stage in October they were still providing the $19.95 half kilo ribs, wings and chips. 4 people got this meal, 2 got the all you can eat and one person ordered a steak.

Most people enjoyed their meal with only one person complaining the lamb ribs were too fatty. The issue for the night was the service when we arrived we could count 3-4 staff members 2 cooking, 1 standing in the middle of no where and 1 letting customers in and trying to service customers already eating.

We were never asked once how our meal was, when a member attempted to order a drink they couldn't find anyone to serve them and then had to wait 5 minutes at the bar before anyone noticed, came over and assisted.

I can understand that when it's not busy they don't need many staff members but a little bit of customer service is always appreciated. Unfortunately we won't be going back again when there are other places of similar price that provide a higher quality service.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Howdy255059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (54)
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33 - 37 of 54 reviews

Reviewed December 15, 2013

Always offering generous meal sizes, Outback Jacks never fails to disappoint the hungry diner. Great for families and an extensive menu, means there is a lot to choose from.

2  Thank ChloeVarga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013 via mobile

Had dinner on a Saturday night, myself and 6 friends. Hadn't booked as it was last minute, but were easily accommodated.
Drinks were reasonably priced, staff were very friendly and attentive and the food was just perfect.
Only downfall was not being able to split the bill and maybe music a little loud (made conversing with the table a bit tricky).
But overall a thoroughly enjoyable night.

2  Thank Ashleigh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013 via mobile

My partner and I came here for dinner last weekend and we both leave with full stomachs! I always have the angus burger and it's always good! Paul had the chicken burger and was happy. Only thing is too many chips!

2  Thank WentworthFallsRasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

I must say, I was very impressed, great service great food, there was six of us and we were all impressed by the fab service and the food, all steaks were cooked perfect, and were so tasty, the person with us that had the fish said it was great. We had a lovely evening there.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Peterdaeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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