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Review of Mercure Penrith

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Mercure Penrith
Ranked #1 of 4 Hotels in Penrith
Reviewed March 7, 2012

just stayed at this hotel, I was very dissapointed in the room, the condition of the furnishings really need to be addressed
* curtains not fitting correctly and falling of the rails.
* state of the bathroom appalling, there was mold growing on areas of the wall as well as on the shower curtain, the bath looked as though it hadnt been cleaned properly, a very rough paint job had been completed as well.
* aircon needs some attention as it was very noisy, not to mention the build up of dust etc which was visiable from a distance. it was impossible get to sleep without it, as the room became stuffy. so between the mosquitos and the noisy aircon, sleeping was virtually a non event.

as for the service,
* there where some staff at the counter that could use some training on greeting guests

so I would strongly suggest to the management of this hotel, take the time to really look over the establishment.

Room Tip: apart from inspecting prior to booking I cant suggest anything
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  • Stayed: March 2012, traveled on business
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2  Thank TakeTimetostop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded April 18, 2012

Good afternoon,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here at the hotel we pride ourselves on delivering an experience that exceeds our guests expectations.

I am disappointed to hear about the issues you expereinced during your stay. Please rest assured that we have followed up on the ares you identified and where possible have already rectified these issues. With the air conditioning and the room, we are working on programs that will address these issues.

We hope to welcome you back to the hotel in the near future.

Kind Regards,
Kristin Carville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 - 687 of 737 reviews

Reviewed March 1, 2012

the executive king room is nice, but the cleaning service not so good, I could still find hair on the floor... No 24h room service available except for breakfast...
The good sides is a buffet for breakfast... and very nice people who try their best.
Proximity to restaurants and to activity places.
Not a real king size bed, but two doubles.

Room Tip: I was on floor 2 reception level... not too noisy and easy for the luggage.
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  • Stayed: March 2012, traveled on business
    • Value
    • Location
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2  Thank ILOVETAHITI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded April 18, 2012

Good morning,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here we pride ourselves on delivering an experience that exceeds our guests expectations.

I am disappointed to hear that we were not able to achieve this in some aspects of your stay. Please rest assured I have discussed your feedback with our housekeeping team to find out why we let our standards drop on this occasion. With regards to the bed, our king beds are all zip beds, but on the back of recent feedback we are reviewing how we cover the beds to ensure the zip is not noticed.

I am pleased to hear about the excellent service your received whilst you were with us.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards,
Kristin Carville

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Reviewed February 22, 2012

i had previously stayed here about 2 years ago, and i have to say the last time left alot to be desired, but i have to say this time the staff were friendly, rooms were alot cleaner, Breakfast was great and you could notice alot of changes, i will be back for sure.... Go the panthers in 2012

  • Stayed: February 2012, traveled on business
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Thank Brody D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded March 4, 2012

Good afternoon,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here at teh hotel we pride ourselves on delivering a level of service that exceeds our guests expectations.

I am delighted to hear tha tyou found your stay with us to be an enjoyable one. It is particularly pleasing to hear that we were able to provide a much improved stay from your rpevious experience.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards,
Kristin Carville

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Reviewed February 12, 2012

Large, clean and comfortable room with lovely views of the Blue Mountains. Staff friendly and helpful, especially with regards to local travel services etc. Great start to our 3 week trip, thanks!

  • Stayed: December 2011, traveled as a couple
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Thank Rosie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded March 4, 2012

Good afternoon,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here at thehotel we pride ourselves on delivering a level of service that exceeds our guests expectations.

I am delighted to hear that your stay with us was a most enjoyable one, and I am glad we could get your holiday off to a great start!

We look forward to welcoming you back to the hotel in the near future.

Kind Regards,
Kristin Carville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2012

For $100 a night, I wasn't expecting much. And that was what I go.
An average room with dated decor, looked very much like a prison cell with the grey whitewashed walls. Was clean, smelt a bit odd though. The bathroom was terrible. The bed was comfortable. Close to the station, and conveniently located right next to Panthers which has a brilliant restaurant called Osso.

It was EXTREMELY basic. But the great service from the staff was a bonus - very friendly, helpful and an easy checkout.

  • Stayed: December 2011, traveled as a couple
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Thank ashieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded January 24, 2012

Good afternoon,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here at the hotel we pride ourselves on delivering a level of service that exceeds our guests expectations.

It pleases me to hear that we were able to achieve this during your stay with us. I will also pass your feedback about Osso's to the restuarants owners.

We look forwward to welcoming you back to the hotel in the near future.

Kind Regards,
Kristin Carville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2012

The Chifley offers basic four star accommodation. There is nothing wrong with it but it is nothing special either. The car park is not secure but it is relatively safe and very close to the front door.
Rooms are nothing out of the ordinary. The water-saving shower head that drills a hole into your back is not appreciated. Air cooler also was only just cool enough and that's a big no-no in summer. There is a small intimate bar in the foyer but this is un-manned. You need to go and get the person from reception to get you a drink. Sorry but I expect the bar to be manned all the time when it is open. The leagues club is next door and not part of the hotel as the name suggest. However, it is only a short walk. The leagues club gives you a wonderful opportunity to shovel all your hard earned into the pokies. There is a really nice bar that looks over a man-made pond and the club does have cheap meals. All you can eat breakfast and dinner for $15. All in all ok, but I wouldn't be booking the family holiday here.

Room Tip: Make sure the air cooler works.
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  • Stayed: January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank gilbycr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded January 24, 2012

Good afternoon,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here at the hotel we pride ourselves on delivering a level of service that exceeds our guests expectations.

With regards to the air conditioning, we are currently working on rectifying some issues that arose as a result of a major power surge that hit the Penrith area. We are hoping this will be completed shortly.

Our bar is normally manned 6 days a week, however as the hotel is in its quiet season, our reception staff are covering the bar until the start of February when normal business will resume.

We thank you for your feedback once again and hope we can welcome you back to the hotel in the near future.

Kind Regards,
Kristin Carville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2012

My wife and I stayed here for our 52 hours of freedom from kids excursion through Sydney and the Blue Mountains.

The Hotel was great, staff were friendly and very helpful. We loved the location with plenty to do within walking distance.

When we come back to Penrith, we will stay here again.

  • Stayed: January 2012, traveled as a couple
    • Value
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Thank psnicolle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin C, General Manager at Mercure Penrith, responded to this reviewResponded January 24, 2012

Good afternoon,

Thankyou for taking the time to provide feedback from your recent stay at Chifley Penrith. Here at the hotel we pride ourselves on delivering a level of service that exceeds our guests expectations.

It delights me to hear that we were able to achieve this during your stay, and that we were able to play a small part in your getaway.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards,
Kristin Carville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Penrith

Address: Jamison Roads | Cnr Mulgoa, Penrith, New South Wales 2750, Australia (Formerly Chifley Penrith Panthers)
Location: Australia > New South Wales > Greater Sydney > Penrith
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Penrith
Price Range: $109 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Penrith 4*
Number of rooms: 223
Official Description (provided by the hotel):
MERCURE PENRITH IS AT THE GATEWAY TO WESTERN SYDNEY Penrith is one of Sydney's best inland aquatic playgrounds. Have fun riding the rapids at Penrith Whitewater Stadium, visit the Sydney International Regatta Centre, paddle on the Nepean Gorge in a canoe or relax with a picnic by the Nepean River. Penrith Valley, with its beautiful rivers, national parks and lakes, is just a 55-minute drive from the centre of Sydney. It's a great escape for the whole family with plenty of things to see and do. LOCATED IN PENRITH VALLEY AT THE FOOTHILLS OF THE BLUE MOUNTAINS Explore pockets of unspoiled bush land, national parks, as well as the many treasured historic landmarks scattered throughout the region. Experience the area's lively arts scene on display at local museums and art galleries. Enjoy the beauty of the Nepean Gorge from the deck of the Nepean Belle Paddlewheeler or explore on foot. Whether you're staying for business or pleasure, for a night or a week, Penrith will exceed your expectations. A MAJESTIC PLAYGROUND FOR THE YOUNG AT HEART Next door is Penrith Panthers Your World of Entertainment with 9 dining options, 6 bars, Aqua Golf, Cables Wake Park, ifly and a travel shop. Panthers also offers a state of art Convention Centre, with seven architecturally designed formal and informal functions rooms, boasting an 800 delegate purpose build seminar and entertainment theatre with state of the art audio visual. Also at Penrith Panthers Your World of Entertainment is The Evan Theatre a first-class, purpose built entertainment venue. The Evan has been host to an array of leading entertainers including John Farnham, Boys II Men, The Wiggles and David Strassman. Adjacent to Penrith Panthers Your World of Entertainment and the Mercure Penrith is a 1500 seat Exhibition Marquee, one of Sydney's largest marquees. Sportingbet Stadium, home of the Penrith Panthers, is opposite the Mercure Penrith. The Mercure Penrith boasts 223 rooms featuring flat-screen TV s, cable TV , air-conditioning and WIFI Internet access. Additional facilities include a gymnasium, guest lounge, outdoor swimming pool, BBQ area and ample parking. ... more   less 
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Also Known As:
Chifley Penrith Panthers Hotel Penrith
Panther Penrith
Chifley Hotel Sydney

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