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Reviewed September 11, 2017

Latest visit. All the front desk people are most accommodating and pleasant especially Edna, Yasmine and Jessica. More staff to be at the front desk would be beneficial since there are times no one is there to monitor comings and goings.
The property exterior needs better maintenance and security cameras in the parking areas would be appreciated.

Room Tip: Rooms could be cleaner, the insides of cabinets, microwave and refrigerator need to be thoroughly scrubbed and sanitized between guests. Also kitchen amenities such as dishes, utensils, coffee maker and toaster need to be scrubbed and sanitized after each guest as well as checked to be sure they are operational with no stuck on food.
Stayed: August 2017, traveled with family
Review collected in partnership with this hotel
Thank theretirees60670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this reviewResponded September 12, 2017

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were impressed with the service provided by Edna, Yasmine, and Jessica. I will share your compliments with all of them for a job well done. We also appreciate your observation and have taken a note of the same. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2017 via mobile

Needed a inexpensive place to stay to avoid a long commute for work. It was clean. Friendly front desk. A good thing is it is next to a Cocos restaurant and across the streeet from a shopping center with many food options within a mile of hotel.

Stayed: September 2017, traveled solo
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this reviewResponded September 13, 2017

Mark, thank you for posting your kind review of Extended Stay America. We are so delighted to read you loved our front-desk service and that our convenient location was perfect for your needs. It was great to have you here, and we hope to see you again soon.

Sincerely,
General Manager

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Reviewed August 4, 2017

We stayed two nights had a great stay. No problems. Friendly staff. Close to six flags. Would stay there again. Easy to find Hotel. Clean rooms and quiet setting. The kitchen was very nice and we used it.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Extended Stay
Thank P8027ACrogerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this reviewResponded August 5, 2017

We appreciate your fantastic review of Extended Stay America - Los Angeles - Valencia. It is great to read that you were impressed with our friendly associates and with your clean room along with the fully-equipped kitchen in it. We look forward to your next stay with us soon.

Sincerely,
General Manager

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Reviewed July 26, 2017

Clean, quiet and comfortable. Perfect stop on the way to San Diego. Great food choices near by. Also was able to go to a movie while in town. It was a Monday and they had been full the day before. We could not check in at noon. We did understand and was told to give them an hour.

  • Stayed: July 2017, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Extended Stay
Thank Broyerfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this reviewResponded July 27, 2017

Thank you for including Extended Stay America - Los Angeles - Valencia in your travel plans. It’s so nice to read our location was ideal for your needs and that you thoroughly enjoyed your time with us. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon.

Sincerely,
General Manager

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Reviewed July 22, 2017

Great stay good area close to Magic Mountain Sixflags and drivable to Universal Studios Hollywood. I washed clothes that was nice some places I've stay you didn't have to pay to use the washer/ dryer but there was a change for both and that's not including your detergent. I like that there was a working kitchen. Felt like a little home. Overall great stay!

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this reviewResponded July 22, 2017

Elizabeth, thank you for being our guest at Extended Stay America - Los Angeles - Valencia. We are glad to read you loved the service provided by our courteous associates and enjoyed the convenience of our location. It was a pleasure hosting you, and we hope to see you again soon.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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