Was there on the 31st of December. On checking after showing my reservation was told i had to pay again due to my online payment on their website was only to hold the room, i did pay again and then was given a room in their new remodeled area (old newport hotel they just purchased) i was taken to the room...it look like motel six 29.95 room, no ocean view, hidden, dark.. what a horrible place, 2 beds, nothing of what i had reserved on line.. had to go a complain, then finally was given a room in the actual resort, got to the room and guess what? no ocean view! when the people next door open the faucet in their bathroom the noise was loud coming from the wall. Very bad..i then went to the from desk and ask for my money back. Was told that was the room i had reserve and they can show me the picture in the internet. I then said "then why in the first place you gave me the room in the new remodel area which had nothing to do with the pic? they just trying to screw me over.. when i ask for my refund they told me to go to a webside univisit.com... if you go there is nothing but marketing for hotels, they refused to cedit my credit card. The name of the person doing this is Eduardo Gallardo.. very bad service.. it was certanly not a Happy New Year. Will not stay at this hotel. Not only they chage me 2 times but i hope i can get my money back.. Do not stay there choose one of the other resorts. And be aware they purchased the New port next door and they were packing everyone in that hotel which looks nothing like a resort. Lies and deceiving customer will not take you any where!
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- Also Known As:
- The Grand Baja Hotel Puerto Nuevo
- Grand Baja Hotel