We stayed here because it was the only place with rooms available at the time we booked. The place looks OK but the service is too slow and not very good. 1. We didn't have any towels in the room. Luckily we noticed this when we went to our room to leave our stuff before heading to the beach so I told the front desk when we left. When we came back the towels were not there yet so I called the front desk and told them I already ask for the towels 4 hrs before, they apologized but still took them 30 more min to bring the towels! 2. The water heater broke down the second day. Since it took them more than 4 hrs to bring us the towels the day before and we only had 45 min to get ready for dinner after spending the day at the beach, we decided to take cold showers (and I forgot to report the broken heater). 3. Breakfast service is extremely slow. We placed our order with the girl at the counter and waited for about 35 min to get our food. Lunch service is the same. The onsite restaurant looked nice and clean. Dinner was OK, nothing exceptional but way overpriced. In summary, the hotel looks nice but the staff needs a lot of training in customer service. I'm from PR and I can honestly say that I feel a little embarrased about the kind of service these people is giving to tourists from all over the world. I hope someone from the hotel read these reviews and takes some action to fix all of these because I'm sure tourists looking for places to stay read them!
- Official Description (provided by the hotel):
- This is a beautiful condo-hotel built in 2004 and opened as an Lodging in October 2011 with ocean view suites from virtually every room. We are most commonly known for the incredible ocean views and By far, the best Air conditioning. The suites managed by the hotel have the highest standards in cleanliness, maintenance and furnishing. We are a green oriented hotel and due to the lack of resources in the island we offer bi-daily housekeeping, but we offer daily houskeeping for those who request at check in. All our room are prepared for up to 4 people with a queen bed and a sofa bed. Suites are also equiped with satelite tv, dining table for 2, microwave, refridgerator and private balcony with ocean views. Come visit us and please do not confuse staying with us for our neighbor property Costa bonita villas. ... more less
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