We reserved two units at Culebra Beach Rentals 4 months in advance of our vacation. When we arrived, they claimed not to have a reservation for one of the rooms we had booked. They were fully booked and were not able to accommodate us (and made no effort to do so). Instead, we all had to squeeze into one room and they did not even give us a discount or anything for our troubles. The worst part about it is that we were not the only people who this happened to. We met at least two other groups who arrived at the Villas only to find out they had given the room away to other guests.
Even though our unit was pretty clean, we learned that some of the apartments were infested with cockroaches. The front desk claimed that was not their problem and blamed it on the owners of the units, leaving the guests to deal with the cockroaches themselves. Even though it was a terrible experience dealing with the awful administration, the beach is amazing and gorgeous. i think the administration of the Villas does not care about providing good service (or any service at all) because there are no other options to stay in Flamenco.
If you choose to stay here, make sure that you call and confirm that you have a reservation multiple times. Get a confirmation is writing if possible. The administration is a total mess. But, in the end, the beauty of the beach made us forget our troubles!
- Official Description (provided by the hotel):
- The only complex located at one of the best beaches in the world; Flamenco Beach at Culebra, PR ... more less
- Also Known As:
- Culebra Beach Villas Hotel Culebra
- Culebra Beach Hotel