well ... where to start? all the bad reviews are true!
On the positive side, most of the staff is friendly and will go the extra mile but two of the receptionists could do with more training on how to greet/deal with customers and the waiter who served us the first (and only) time we ate at the restaurant could gain on honesty.
In term of location, I understand it is a great place for surfers as it is close to many spots but that's it. Although many other interresting places (suggested in their handbook) are from reachable distance if you have your own transportation and are planning to do some sightseeing.
On the other side, as we tour the hotel on our first day there, we realised (from the view from the restaurant) that it appeared to be still in construction ... however other bits tended to prove that it was either old or badly maintained. A case in point is "the whale" a small slide for kids in the pool area. The paint on it is totally faded and in some area the steel even shows.
Another review mentionned the plumbing system, and I thought come on, that was until I realised I could hear my neighboor shower, flush their loo ... and that the pressure of the water in the shower also changed if my neighbour was having a shower at the same time.
The fact that I could hear all this was a good indication of the soundproofing as well ... paper thin walls and doors and noisy a/c made my nights there virtually sleepless.
Oh nearly forgot ... what they say about the critters in and outside the pool is true too ... in the shower next to the pool we were greeted by a cosy spider (in full swing in its wide web) and a dead cocroach and inside the pool ... an unidentified amphibian.
I stayed in Puerto Rico for 10 days and I went to three different hotels, this one was the worst ... and for that price, I will not recommend it to any one I know!!!
- Also Known As:
- Cielo Mar Aguadilla