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Cayo Coco
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Traveler rating
3,049
1,177
436
151
82
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Reviewed January 21, 2020

i would love to thank baby junior and the entertainment team
they were always making me laugh and smile junior was always making sure that people were happy and really good with the games and dance lessons keeping people involved at 7:30 with public relations

Room tip: near the beach i had room 24008 on ground floor amazing
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
2  Thank 464paigek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc G, Director General at Pullman Cayo Coco, responded to this reviewResponded January 21, 2020

We appreciate your comment and we will share it with the animation guys, who will be happy to hear from you.
We are waiting for you again in this house Pullman Cayo Coco.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

went to Pullman Cayo Coco week of November 23,2019. It was a nice resort with a few things that needed to be fixed up but nothing that I could not live without. The view from the lobby was spectacular and there was great live entertainment there in the evenings. The food in the buffet was ok people usually complain about food in Cuba but we found something to eat everytime.. We loved the food in the cuban resturaunt it was great. The Beach was stunning. The room was always clean and nice decor. One night we had no water pressure for over an hour and it was the same for our friends who went with us. But that only happened once the whole time we were there. Overall it is a nice resort.

Room tip: we were in 22104 and connecting room 22105 it was the farthest building but still walkable.
Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
1  Thank 505mandyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc G, Director General at Pullman Cayo Coco, responded to this reviewResponded January 21, 2020

Thank you very much for taking the time to share your impressions in detail after your recent stay with us. As you know, it is thanks to your constructive comments that we can improve our services every day. Thank you on behalf of the entire team, we will not stop sharing your message with them. We have taken note of each point mentioned and hope to offer you a better stay even next time.
It was a pleasure to welcome you and we hope to see you again soon at the Pullman Cayo Coco.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

hi my name is Hwannes
i was at the Pullman resort on the first week of January 2020 i had lots of fun we met with out best friends family with there kids i can say that i loved my stay every seconds hotel is clean rooms are clean food is amazing the beech awesome night shows all marvelous coming for the kids club we have to send outr friend kids to kids club for entertaining i would like to thank you specially to Yanelis Fernandez Cruz at the kids club she took care of the kids very well she is very lovely and sweet,
i will tell my friend about Hotel Pullman to visit and me myself will go back again
thx
Hwannes

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank hwannes b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc G, Director General at Pullman Cayo Coco, responded to this reviewResponded January 21, 2020

Dear Hwannesw:

Thank you for taking the time to post on TripAdvisor after your recent stay at the Pullman Cayo Coco.
We loved reading that you really enjoyed your stay in Cuba with us and that our team took great care of you and that the quality and service of the hotel played an important role to make it memorable. Rest assured that we will convey your kind comments to the entire team, and especially to Yanelis. They will undoubtedly be very happy to hear from your satisfaction.
We look forward to welcoming you again on your next visit to Cuba.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Hi My name is John B.
I was at the Pullman resort last December with some family members I was so enjoyed the resort almost everything was perfect food service the rooms are cleaned towels are clean services was very good. buffet was awesome and the a la carte was amazing I would like to mention about Entertainer Yanelis Fernandez Cruz at kids club she was dynamique taking care of my family kids at the kids club we had secure and peace of mind letting our kids at the kids club and we had fun always
I will defiantly go back to Pullman because I feel it is a kind of paradise
thx
John B.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
1  Thank Hovig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc G, Director General at Pullman Cayo Coco, responded to this reviewResponded January 21, 2020

Dear John B:

Thank you for taking the time to share on Trip Advisor about your experience at our hotel. We are pleased to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you again to Pullman Cayo Coco. Especially thanks for the comments about Yanelis and the animation team, we will make sure to share your comment with them.

Best regards,

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Reviewed January 19, 2020

I just came back from a wonderful week in paradise, ladies and gentlemen Pullman Cayo Coco is number 1 resort in Cuba so far, a few things to be done to get to a higher level but nothing that really matters, everything went well from check in to check out, food and drink everywhere with very good quality, rooms and lobby very clean, Spectacular Ocean views from the lobby and many rooms and THE ENTERTAINMENT CREW OHHH MY GOD I LOVE THEM
THANK YOU GUYS FOR BEING SO NICE, I WILL SEE YOU SOON

Date of stay: January 2020
Trip type: Traveled with friends
2  Thank margotteg2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Luc G, Director General at Pullman Cayo Coco, responded to this reviewResponded January 20, 2020

Thank you very much for taking the time to share your impressions in Trip Advisor in detail after your recent stay with us. Thank you for your beautiful words and we will not stop sharing with your staff your beautiful message.
It was a pleasure to welcome you and we hope to see you again soon at the Pullman Cayo Coco.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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