We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Cayo Coco
Post
Inbox
Search
Nearby Hotels
Reviews (5,835)
Filter reviews
5,835 results
Traveler rating
2,231
1,689
939
523
453
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,231
1,689
939
523
453
Show reviews that mention
All reviews don pepperone tex mex snack bar a la cartes water shoes beach buffet miguel angel fish pizza large resort jardines del rey main buffet recommend this resort beautiful resort other resorts foam party bring your own
Selected filters
Filter
Updating list...
125 - 130 of 5,835 reviews
Reviewed 4 weeks ago via mobile

The staff at this restore made my stay worth while. They are always smiling and warm, I’ve made some life time connections and I am so delighted. The white sand beach is gorgeous and the water crystal clear. I loved this place and will definitely be back.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank yaldak2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GralManager, Director General at Melia Jardines del Rey, responded to this reviewResponded 3 weeks ago

Dear yaldak2020

We would like to thank you for your so excellent comments after enjoying your holidays with in our hotel. The point of views from customer regarding to our work and effort to offer a good service is always helpful. It will be our pleasure to welcome you again next time for having a very good time with us. We are going to make the Best we can.

Best regards,

Leonardo Daniel Balduzzi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Our time here has been amazing. The staff and workers always go above and beyond. Everyone was so happy and always courteous towards me and my wife. They made our stay very pleasurable and made us feel comfortable. The beach was fabulous and the pools were super clean. Kudos Melia for the great week!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 275tylerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GralManager, Director General at Melia Jardines del Rey, responded to this reviewResponded 3 weeks ago

Dear 275tylerk,

It is really a pleasure for us that our hotel and its staff with their services have been up to what a customer like you deserves. We express our sincere thanks and we can guarantee that your comments will not be ignored since they will be shared with the departments in our facility. We hope that the result of our systematic action will continue to be reversed to a growing degree of satisfaction and be reflected in the total satisfaction of our future clients and especially you and your family if you give us the opportunity to have your visit again. It will be a great pleasure to receive you again.

Best regards,

Leonardo Daniel Balduzzi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Best time ever at this hotel. Mario aka Super Mario, yanqeal, Yoanka, Michael, Gilbert,David,and many more of the staff where fantastic. The beach was paradise the best beach ever food was great. Rooms always clean. Couldnt of asked for a better time definitely coming back. Definite 5 star experience

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 353asifk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GralManager, Director General at Melia Jardines del Rey, responded to this reviewResponded 3 weeks ago

Dear 353asifk,

It is so glad for us to know that you have loved your holidays at our Melia Jardines del Rey. We thank you so much for sharing your good holiday experiences with other travelers who are waiting for comments on previous customers. We are sure your opinion will help lots of travelers to take their decisions. We are sure we´ll be welcoming you again in the future and we´ll offer you another excellent vacation to enjoy and have fun.

Best regards,

Leonardo Daniel Balduzzi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It was the first time in Cayo Coco. The hotel area is clean, very well-kept lawns, lots of flowers and greenery. The buffet is clean, the food is delicious, the hotel workers are trying to diversify. There is bad coffee in the buffet, but in the bar is delicious. I wish there was self-service tea.
 Once in the buffet on the beach there were very dirty dishes, maybe due to the influx of vacationers, maybe for some reason, but it still did not spoil our vacation.
Thanks to the staff, it is clear that everyone is trying. But in the snack bar, rude bartenders, bad cocktails. It’s not nice, but God will judge them :) Also we waited almost an hour in the same bar and got cold and bad hot dogs. We were there only once, and we didn’t go there again.
I didn’t like the Cuban restaurant on the beach, they waited 1 hour, brought rice and chicken, which was already so tired ... they forgot about the soup, maybe it’s already over. Still, the restaurant should not be located in the buffet, the atmosphere is not the same. And even beautiful plates do not save.
I liked the Mexican and Oriental restaurants. The service is good, fast, professional. Both restaurants have air conditioning. In the Mexican restaurant the guys are great, near each table they perform songs!!!
Take repellents with you, midges and mosquitoes are found especially in the evening. Protective cream +50 required!
The sea and the beach are super! Ice cream is perfect!!!!
In general, we liked the rest! Thank you!

Date of stay: January 2020
1  Thank EvgeniaYG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GralManager, Director General at Melia Jardines del Rey, responded to this reviewResponded 4 weeks ago

Dear EeveniaG,

How good and comforting it is for us to know that the inconveniences you had did not spoil your total satisfaction. We know that even when it is not the hotel policy, there are a few workers who engage in inappropriate behavior, unfortunately we do not have timely reports in this regard so that we can identify them and take appropriate measures. Of course, many inconveniences concerning the lack of products, non-compliance with the procedures, poor quality of service and products are due to in a large extent that supervision and control by our managers of the areas is not carried out as established. We can assure you that we have been directing our actions towards these aspects for some time and surely our future visitors will experience a radical change. We thank you for allowing us to have your comments and for having shared them in this social forum. We will interchange them all with our workers. We look forward to your visit in the future and we will strive to exceed your expectations.

Best regards,

Leonardo Daniel Balduzzi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Front desk and concierge, customer services is good.
Activities are fun and nice
Hotel room well maintained.
Super-Mario who is entertainer in this resort awesome
We had super nice party every night. Highly recommend to visit!!!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank gracelM9192NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GralManager, Director General at Melia Jardines del Rey, responded to this reviewResponded 4 weeks ago

Dear gracelM9192NL,

We thank you a lot for your kind words and for sharing your comments with readers of this important web site. We also want to thank you for helping us to improve our work and the service we offer, since these words are a stimulus for all the team. We do hope we can welcome you again next year with family and friends. We´ll be forwarding your opinions to our staff members, especially to the ones you mention, so they can know as well. Once again, thank you very much.

Best regards,

Leonardo Daniel Balduzzi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews