We were part of a large group of travelers that had booked our holidays at Tryp Cayo Coco starting on March 21st only to find out that Tryp was over-booked and was relocating most of us to Pestana Cayo Coco, this was extremely frustrating as some of us specifically booked at Tryp to surprise friends that had no idea we were coming to surprise them while for some others they weren't even aware of what was happening until they were already on the ground in Cuba.
That was the Bad Part...
Yanet (Tryp) and Danay (nolitours) did their magic to work out every ones individual issues as they went about trying to get everyone back into the holiday mode and sort out the individual issues and my hats are off to both of them for their efforts.
The truly magical part tho was the management and staff of the Pestana Cayo Coco who really stepped up to the plate to accommodate each and everyone of us being bumped which truly had nothing to do with their resort. The manner in which the Pestana Staff treated us truly goes to speak to their professionalism and genuine interest in seeing that their guests have the best holiday experience possible and we just cant say enough about how much we appreciated being in their care.
Mr. Luis Onate (GM) and Yuleima (Front desk) were exceptionally hospitable and our heart felt thanx go out to both of them for helping to make for a excellent holiday, and we will definitely coming back to the Pestana in the future.
Initially we were worried as we had seen a few negative reviews regarding the Pestana but in light of our experience's we came to see most of them as just whiny complaints from our impatient Canadian bretheren whom I think at times tend to forget that outside of Canada a lot of other countries move to a different drummer and not the hustle and bustle of our lifestyles back home. As with most things in life you can always find something to complain about, but all things considered we never found any real issues at the Pestana. Sure at times you maybe had to wait in a food line for a few minutes or maybe hunt for chairs at the pool/beach but nothing to really complain about.
If your looking for something quick and simple to eat/drink... check out Derik and his compadres at the Snack Shack as I think it gets overlooked at times and is usually pretty quick.
We truly cant say enough good things about the Pestana Cayo Coco and its management and staff as they were some of the most compliant and helpful people we've ever had the pleasure of having to provide us with our holiday experience.
Derik and all the staff at the Snack Bar were excellent and extremely interesting to talk to as well as Idalsy and Yoanis who seemed to effortlessly take care of our needs, these are just a few that come to mind but the whole resort is full of some of the most hospitable and friendly employee's we've had the pleasure of having taking care of us.
The nightly show's were great and for people with children the entertainment group definitely deserves mention as they provided excellent entertainment both for the kids and the adults. The Magic-show was great and the Dancers with all their various nightly productions were truly amazing as they took to the stage nightly to dazzle with their costumes and professional productions.
We were in #7108 which was by far the best accomdations I think we've ever had and for anyone considering the update to a suite its well worth it, amazing tub and fabulous glass shower.
If we had to suggest anything the only thing that comes to mind would be to maybe consider enlarging the little gift shop to allow for a wider variety of gifts and things...
Our thanx goes out to the management and staff of the Pestana as you managed to make our holiday one of the most memorable ones we've had and we both truly feel that getting bumped from Tryp to the Pestana was the best thing that ever happened and for sure the Pestana will be a place in Cuba we will be returning to...
Mark & Sheila Detweiler
- Official Description (provided by the hotel):
- Pestana Cayo Coco Beach Resort is the first hotel of the Pestana group in the Caribbean, located on the beautiful island of Cuba. The Pestana Hotel Cayo Coco Beach Resort is located in one of the best beaches of the island of Cuba, marking the Group's entry into Cuba, and reinforces its commitment to resorts "All Inclusive." It is a 4-star hotel of the Pestana Group management, consisting of 508 rooms spread over several buildings, accompanied by a Caribbean landscape and the magical view of the Caribbean Sea. The hotel has (4) restaurants and (5) bars, all these designed to offer the best of national and international cuisine. It is a distinctive and innovative product in the current offer in this area of the island. In addition to its modern design and colorful, typically Cuban. In turn offer an attractive European component, especially in the food, which certainly constitutes an additional source of attraction for this hotel facility. With the International Airport "Jardines del Rey" just a few km, Cayo Coco is a true tropical paradise with white sand beaches and calm waters of turquoise, ideal for diving and to enjoy nature, because the destination is a real nature reserve surrounded by lush coral reefs. In Cayo Coco Beach Resort Pestana, have the chance to experience memorable moments, thanks to our variety of benefits, including (11) buildings with 3 floors each, (2) pools (1) private beach, sailing, horseback horse, Junior Suites and Suites, 100% equipped with balcony, cable TV, air conditioning, hairdryer, safe and telephone. We place at the disposal of our customers, (2) Conference rooms with capacity for 50 people each. Pestana Cayo Coco....Come and make your holiday memorable moments. ... more less
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