party of 11 guests at far end of complex...no porter to help with bags upon very late and delayed check in…from t desk tired and surly
room has broken bed ( impossible to miss by maid when she did bed), shower , and mini bar door
one bottle of water per room for week unless u complain....( u have to refill original bottle....god forbid should you lose original bottle) if you complain loud enough they will try to provide more water.
20 pesos deposit on towels
15% to 18% exchange on canadian funds..at the time .should have been 7% to 9%
towels missing for various rooms on multiple days
beds quite firm...pillows quite flat..we dared not ask for more of them....
on some days some had one.. or none (towels)
toilet paper not replenished for various rooms on multiple days.
one room actually ran out for 18 hours thank god we brought..
rooms not cleaned well ..one room not cleaned at all one day
stains remained for multiple days in certain rooms
you need to tip heavy and early to get good service..(worth it)
front desk angry and surly..they just want to get rid of you..
front desk , customer service , and service rep out of synch...
they make you go around in circles..
food(buffet) hit and miss...some things u want to spit out some things ok..very salty...
bad work protocols at buffet...they just work inefficiently...lots and lots of new staff who seems lost.... beach restaurant and cabana restaurant good bet..if you search and pick wisely you will eat ok..so it s a pass
cuban a la carte best.... other a la carte not with the trip or hassle … food has nothing to do with advertised cuisine...same dish prepared in different manner from one night to next
stay away from hot dogs and hamburgers...(if you must….. ask for WELL done)...pizza hit and miss as they serve with whatever cheese they have..we got one served with orange kraft type cheese….and they run out by 2 o clock.
they run out of everything food wise at snack bar..ham and cheese sandwich is best bet…fries good if they have and if they decide to cook till done
service at 24 hours snack bar awful as is food…..as i said stick with ham n cheese or pay cook to actually fry the fries..
service rep Eddy misrepresents tours.
we cancelled one thousand dollars worth of excursions because of problems with what was advertised and what was delivered
patio doors in 3 rooms broken
bar and restaurant workers works very very hard...
nothing to do on rainy days...
nowhere to socialize after eleven other than lobby
bring bug spray we all got bit quite bad
they need a disco
my husband was accused of stealing an iron.
Customer service hit one home run but my husband and i were asked to sign non disclosure agreement in order to get compensation…it s too bad we cannot gives credit to the person who handled our complaint she deserves the credit..
they DO TRY but a disconnect between the staff and customer service ( front desk completely useless..avoid) seems to negate any goodwill
ALL the issues with this hotel have been recurrent since the opening (according to this site)..they always nicely say sorry but they seem unable to correct problems...this is the chains first foray in the Cuban market and they have yet learned how to do it right in Cuba...
Chain has good reputation so ill give them benefit of doubt ...this hotel will not get a recommendation from any in our group....
all of my ratings would have been a notch LOWER had it not been for the fact that i truly believe they try hard....i just think they have not overcome the problems of doing bizness in Cuba .....
- Official Description (provided by the hotel):
- Pestana Cayo Coco Beach Resort is the first hotel of the Pestana group in the Caribbean, located on the beautiful island of Cuba. The Pestana Hotel Cayo Coco Beach Resort is located in one of the best beaches of the island of Cuba, marking the Group's entry into Cuba, and reinforces its commitment to resorts "All Inclusive." It is a 4-star hotel of the Pestana Group management, consisting of 508 rooms spread over several buildings, accompanied by a Caribbean landscape and the magical view of the Caribbean Sea. The hotel has (4) restaurants and (5) bars, all these designed to offer the best of national and international cuisine. It is a distinctive and innovative product in the current offer in this area of the island. In addition to its modern design and colorful, typically Cuban. In turn offer an attractive European component, especially in the food, which certainly constitutes an additional source of attraction for this hotel facility. With the International Airport "Jardines del Rey" just a few km, Cayo Coco is a true tropical paradise with white sand beaches and calm waters of turquoise, ideal for diving and to enjoy nature, because the destination is a real nature reserve surrounded by lush coral reefs. In Cayo Coco Beach Resort Pestana, have the chance to experience memorable moments, thanks to our variety of benefits, including (11) buildings with 3 floors each, (2) pools (1) private beach, sailing, horseback horse, Junior Suites and Suites, 100% equipped with balcony, cable TV, air conditioning, hairdryer, safe and telephone. We place at the disposal of our customers, (2) Conference rooms with capacity for 50 people each. Pestana Cayo Coco....Come and make your holiday memorable moments. ... more less
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