Nice new and clean resort with a Great Lobby, pool, kids club (helpful when traveling with 2 small children)and Beach.
We found most staff to be friendly, no one really "stood out" though, perhaps because the resort was understaffed and the staff they had working were putting in 16+ hour shifts.
We were welcomed with drinks in the grand lobby which we spent a lot of time in. The lobby is very comfortable, spacious and a great place to socialize. We would have our morning espresso and our afternoon mojitos at the Lobby Bar. The Bartenders at the Lobby Bar were fantastic!
Our suite was spacious and pretty clean, but lacked paper products in the bathroom which I find unacceptable. It also lacked a clock/alarm clock and In-suite information/Marketing materials.
The food was poor, seemed like you were consistently eating leftovers at the Buffet. The Italian a la carte was nothing to brag about, but would have been acceptable for the buffet.
The Snack Bar selection was very limited. More important to note is the 2 hour wait time with 2 small children for unsalted fries and salty hamburgers. Salt shakers were never filled and never enough Ketchup for all seated patrons, you had to ask other guests to borrow their Ketchup. (TIP: Bring Ketchup, salt & favorite spices, napkins & maybe some extra toilet paper) We almost never received napkins with our cutlery and on one occasion were not given cutlery.
The resort was lacking in entertainment and organization. It is a new resort so they do have many kinks to iron out. A good start would be providing the basics: Good customer service, enough toilet paper, napkins, ketchup,salt and descent wait times at the Snack Bar.
- Official Description (provided by the hotel):
- Pestana Cayo Coco Beach Resort is the first hotel of the Pestana group in the Caribbean, located on the beautiful island of Cuba. The Pestana Hotel Cayo Coco Beach Resort is located in one of the best beaches of the island of Cuba, marking the Group's entry into Cuba, and reinforces its commitment to resorts "All Inclusive." It is a 4-star hotel of the Pestana Group management, consisting of 508 rooms spread over several buildings, accompanied by a Caribbean landscape and the magical view of the Caribbean Sea. The hotel has (4) restaurants and (5) bars, all these designed to offer the best of national and international cuisine. It is a distinctive and innovative product in the current offer in this area of the island. In addition to its modern design and colorful, typically Cuban. In turn offer an attractive European component, especially in the food, which certainly constitutes an additional source of attraction for this hotel facility. With the International Airport "Jardines del Rey" just a few km, Cayo Coco is a true tropical paradise with white sand beaches and calm waters of turquoise, ideal for diving and to enjoy nature, because the destination is a real nature reserve surrounded by lush coral reefs. In Cayo Coco Beach Resort Pestana, have the chance to experience memorable moments, thanks to our variety of benefits, including (11) buildings with 3 floors each, (2) pools (1) private beach, sailing, horseback horse, Junior Suites and Suites, 100% equipped with balcony, cable TV, air conditioning, hairdryer, safe and telephone. We place at the disposal of our customers, (2) Conference rooms with capacity for 50 people each. Pestana Cayo Coco....Come and make your holiday memorable moments. ... more less
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