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“2014 Cuban vacation”

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Hotel Colonial Cayo Coco
Ranked #11 of 12 Hotels in Cayo Coco
Ottawa, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“2014 Cuban vacation”
Reviewed May 4, 2014

My husband and I have just returned from the Hotel Colonial Cayo Coco where we have just completed a 10 day stay.

We arrived with our friends on 23 April and we very optimistic as we usually are going to a place that we haven't been to before.

For the most part everything was good, not fantastic but good!

Our room which was in the main building above the lobby was fine for the most part, there were a few burned out light bulbs, the patio door didn't open very well but the balcony wasn't big enough to sit out on so that didn't matter. Our bathroom was sufficient for the two of us and although we didn't run out of water like our friends did there wasn't much water pressure at times. There wasn't an iron, ironing board or coffee maker to be seen so take clothes that don't need ironing and make a trip to the bar in the lobby for an espresso!

A lot of people were there without wrist bands on leading us to believe that family members of the staff were taking advantage of the low season.

The food was reasonable, there was a little variety but the same little variety of food every day - morning, noon and evening. We didn't go hungry and even with a dairy allergy I found things I could eat.

Because of traveling there later in the season we never had a problem finding a place to sit either at the beach or by one of the pools.

The entertainment was similar to the food - the same thing every night not much variety.

This property has so much potential and it would be nice to see it brought back to the way it likely was 15 - 20 years ago.

The Colonial needs substantial upgrading, repairs and a good cleaning all over.

Room Tip: Everyone has their personal preference!
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  • Stayed April 2014, traveled as a couple
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Helpful?
1 Thank jlhc031458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (321)
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English first
Timmins, Ontario, Canada
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 4, 2014

We stayed at the Colonial the week of March 23rd. We loved it. Room was great, resort is beautiful and peaceful. The staff is friendly. The food is typical of Cuba but there is plenty so you won't starve, just repetitive. The Italian and International A La Carts were very good . One thing I would like to comment on is that a few of the reviews I read before choosing this resort mentioned lineups, yes there were line ups but that is due to the fact that most meats and fish etc.. were grilled in front of you so that takes time. All and all great trip for a good price.

Room Tip: We were in a corner room 3031 facing a river beautiful scenery and peaceful.
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  • Stayed March 2014, traveled as a couple
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3 Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 2, 2014

this hotel is just amazing the location, the staff , the beach etc . It is quiet peaceful and good for those that just want to relax and have a good time with family or friends.
The best is the treatment and professionalism of the staff of the hotel always smiling always wanting to help.
The food is ok lots of choices for everyone, drinks are plenty.
The night show is one of the best these kids can really dance and entertain you every night.
At night you can sleep and relax no loud music or drunk people to bother you.
is a very safe for all members of the family.

Room Tip: sea view rooms are ok but not very necessary, you are in and island so beach is all over the place...
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  • Stayed April 2014, traveled with family
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Helpful?
1 Thank jose67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 4 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 29, 2014

Let me start with the fact this is only my opinion and experience.( I was here april 4-18. ) Many people love this resort and take a jaded view of those who don't. I did enjoy many things about this resort but I also felt uncomfortable with it as well.
Firstly I would like to thank Jackie for receiving my email as to room request and fulfilling it to a tee!!!
This resort as many have previously stated is very unique in structure. The Spanish village feel and the spread of the resort are very impressive. There is however many things that need repairs that are not just superficial but may result in accidents (railings going to 2nd or 3rd floors that have rotted away and are extremely loose, stairs with loose boards etc.). Some repairs are taking place but many need immediate attention.
The food here is very good for breakfast and lunch but leaves much to be desired for dinner in the buffet. Often after not finding anything suitable I would opt for spaghetti only to find a line taking over 20 minutes. That would be ok if your partner was lining up with you but to get your dinner and then find they are almost done really is frustrating. Again only my experience, to be fair my husband liked the food. We did not go to the a la cartes.
I found most of the staff friendly and helpful but there were some surly ones as well especially in the buffet serving or cooking. Hard often to get drinks until one learnt where to sit with certain servers that were outstanding.
The beach is great with lots of shade and chairs. Security is an issue however as at one end of the beach and near the end of the salt water pool we had many visitors without wrist bands. This caused me no problems but I do believe the woman who stated she had things stolen on the beach and also towels that went missing. I never left anything unattended that I could not afford to lose. My husband and I were walking outside the resort once when a car that left the resort stopped at the highway crossroad and picked up 5 people exiting the wooded area. This again never affected personally me but made me wary.
Lastly not a fault of the resort but to those who are non-smokers the colonial has many many visitors that love to smoke constantly everywhere. Hard to get away from the 2nd-hand smoke. Many areas that would have been enjoyable to sit in were smokers havens. If you are a smoker you will love it here
Overall I have mainly focused on the negatives (sorry) but when you read the other reviews you do get the positive picture that is true of this resort. If you are deciding to visit weigh the pros and cons and decide on your personal level of tolerance. I did have a good time here but probably would not return in the near future.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank dreamingCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2014

We stayed at the Colonial the first 2 weeks of April and found it enjoyable and relaxing and hope to return. You have to remember that you are in Cuba and it will not be the same as in Canada.
We were in Bldg 29 our room was fresh & clean. The Beach was amazing and the water sparking blue, We liked the food, prepared fresh everyday, from fresh baked bread to desert, fish & meat grilled to your perfection, pasta & pizza prepared the way you like it. There was always a selection to choose from.
Lots of thanks to the Dining room staff for all of their hard work, it isn't easy to serve 300-400 people in 2 hours and they did it with a smile.
The Human Resources team tried to accommodate people to the best that they could, it was nice to meet Michel & his family that were visiting for the day.
Repeat visitors are acknowledged with a nice Lobster lunch, much appreciated.
Thanks to Yoel, Miguel & Alay and there team members, for your service to make our stay enjoyable.
Keep up the good work.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2014

Hola!:)
My son and I just came back from Hotel Colonial, Cayo Coco April 3-17/14 had a fantastic time!
room 1636 the best in our opinion!
Cubans are very friendly and family orientated! we were greeted every morning with hugs and high 5's :)
Hotel rooms, grounds and pools kept very clean Bano's 5/10 only b/c there are 300 people at anyone time too hard to keep up! There are No paper towels GET OVER IT! you can air dry your hands!:) be practical and bring wipes, hand sani in your beach/pool bag no biggy!:)
Entertainment crew excellent love George and the "TWINS" all of the shows and dancers so talented .
Nautical gang great ! reserved our beach hut every morning for us , took us on fantastic catamaran rides and kayaking:) Snorkeling Amazing!! love Capataino on the glass bottom boat- if you can ask him to take you in to the coral caves a must see! beautiful:)
Front desk staff awesome :) Piano Bar brilliant! talented Sax & Trumpet players
Food - well you don't go for that do you? but, we had fresh delicious fish everyday , tuna,white fish (pescada), prawns,crab so good. Huge bricks, wheels of cheeses, parmigiana, Swiss, blue, feta etc. fresh bread fruit , veggies rice, pasta excellent pizza ! If you love meat you won't like theirs ;( sorry but they don't marinade .
The court bar makes the best western sandwich's ever!!!
Met so many amazing people from Cape Britain, Manitoba, Montreal and Barrie :)
Drinks all yum - banana mama's ( virgins for the kiddies), Havana special and Spanish coffee all yum!
Will go back again!!

Room Tip: room 1636 best view of pool and ocean
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  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank kellyjod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatham, Canada
Level 6 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 26, 2014

well we returned home from Colonail on the 12th we were there for a week,our 1st time to Cayo Coco but have been to Cuba about 15 times..

The way this resort is set up is like a little village ,across from the main lobby are little stores to buy nic nacs shirts,cigars,rum booze all that kind of stuff,lobby bar makes a great coffee and the bartenders are some of the best,funny group of guys never had a issue of getting drinks anytime of the day or night.THE RESORT..i have read its run down and blah blah blah...yes there are parts that need some paint they were doing that when we were there,supply and demand like at home it all takes time to do,the salt water pool is in need of repair /paint part of if but the water was clean and we had no issues using it clear water pool looks as thought it had been redone not long ago,ROOMS..we were in the 33 block ocean view rooms were nice no bestwestern but don't want that in Cuba ,very clean,water pressure was good they quickly brought a 3rd bed to our room for our son had it set up in minutes..we found with the AC turn it to about 15-18 and it works better that where they put it at 10..Our room a a bit of a smell we shut the air off for about a hour opened the door and let the fresh air in,turned the air back on and never had a problem again..FOOD,breakfast was always good never a issue with this meal..Lunch at buffet the fella cooking the burgers and chops..(POLL) very entertaining could tell he enjoyed his job big smiles always,our waitress BABY was quick to make sure we had what we needed for a enjoyable meal,SUPPER we had a standing reservered table for 7 pm every night by the pasta station ,pasta was good not bad selection of food ya repeats but its food, BEACH was nice fine sands water was clear warm to the left of the beach boat deal there is a place to snorkel we did run across some small jellie fish but they didn't sting us..ALL IN ALL would i return to The Colonial....Yes it does take awhile to find things but that is part of exploring the resort,it does need a bit of lipstick and rouge but it is Cuba and it adds to the charm of this place,if you go here looking for fault you will find it if you go there open minded and looking to meet new friends you'll find that to..till next time Colonial....

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank iberob67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Colonial Cayo Coco

Property: Hotel Colonial Cayo Coco
Address: Jardines del Rey | Cayo Coco, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Cayo Coco
#10 Luxury Hotel in Cayo Coco
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Colonial Cayo Coco 4*
Number of rooms: 458
Official Description (provided by the hotel):
The Colonial Hotel is located in the exclusive Cayo Coco to the east of Cuba. Our luxury hotel in Cuba has been completely renovated and reopened in 2011 as a four star hotel with new services and luxurious facilities. Colonial Hotel is the perfect place for a romantic get away or exciting family holiday. Enjoy some of the best beaches in Cuba while enjoying the excellent facilities of our colonial style Cayo Coco hotel.Discover our beach with its expanses of white sand and clear turquoise waters. Colonial Hotel offers a large variety of restaurants, mixed grills, bars and beer Gardenn. Our guarantee of top quality service makes us stand out.the hotel are invaitin to celebration the 20th aniversiti next year. ... more   less 
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Also Known As:
Hotel Blau Colonial
Blau Colonial Cuba
Blau Colonial Hotel
Blau Colonial Cayo Coco

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