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Hotel Colonial Cayo Coco
Ranked #11 of 12 Hotels in Cayo Coco
Reviewed April 18, 2014

Travelled with spouse early April 2014. This is our 3rd time to Cuba, so we should have known what to expect as far as food & drinks. I am kind of fussy when it comes to food so found the choices to be limited, bland & repetitive. Thank goodness for eggs, spaghetti, salad & French fries!!! If you love pasta & fish, you will enjoy your meals. There is NO such thing as "fresh squeezed" orange juice here :( I found lettuce for salad on only one occasion, otherwise I had to take it from platters that used it as decoration!! Didn't see onions at all?? You have to get to breakfast by 9:00 if you want bacon, which is undercooked & chopped up. However, just take what you want to the egg person & get them to put it back on the grill for a bit. You can also do this with the scrambled eggs as they are very wet & runny. If you go to supper promptly at 6:30 or 8:00, there was never a wait. As always the beaches, ocean, staff & weather were amazing!! The room was adequate & spacious. Had amazing water pressure & very hot water always. Apparently they do shut the water down during the night, but it did not affect our stay. They DO NOT have coffee makers in the room as advertised :( I would recommend the hotel do regular maintenance on the AC, as the filters are disgustingly dirty & mould can be seen up where the unit is housed. We usually put the AC on high when we were out, & on low when in the room. If you purchase "Ocean View", request 3rd Floor or ground level for best view. The palms may obstruct you view on 2nd or 3rd??? As for the garbage reported on here left along the pathways, this is only huge pieces from the palm trees & other plant clippings that require a vehicle to remove & this was usually done within 2 days. No biggie?? The resort itself is huge & there can be a lot of walking involved depending on where your room is located. I would not recommend staying too close to the lobby if you like to go to bed before 10:00 p.m. as the evening show is quite loud. We frequented the pool located to the rear of the lobby. It is a fresh water pool & very, very clean. It is also located close to a bar that also serves lunch. We took a flashlight & toilet paper as recommended by others on here, but found it unnecessary. I did use the toilet paper for a cold I got about day 5 which I blame on the AC. If you are prone to sinus infections, bring cold medication. The closest pharmacy is at the resort next to the Colonial, called the Tryp and is costly. There is a train-like vehicle that you can ride to the market for 2 CUC and a double decker bus that takes you on a ride around the area for 5 CUC, & you can get off at a public beach that has the most amazing, powder-soft sand. There is a bar/restaurant here as well. The bus runs throughout the day & they give you a schedule to ensure you don't miss the last ride back. It is not a very scenic route; however, it does stop at every resort along the way & we did see some Pink Flamingos! Cayo Coco is a "resort only" area, so not much to see as far as local living/shopping/nightlife. I have also been to Varadero & Holguin & have to say my favorite is......Varadero. Mostly because there is more to see & do off the resort & the food choice & quality was so much better. It doesn't hurt to take some of your simple pleasures to make your meals more enjoyable (ie: ketchup, mustard, relish, salad dressing, spices. pancake syrup etc). Definitely use a travel mug for your drinks. Costco has a super good travel mug & they sell them 2 for $20 (spill proof & keeps cold super long). Overall, the price is too high for this resort, unless you get a really good deal (under $1000 p/p txs in).

Room Tip: Not too close to lobby (noise factor) but not to far (walking distance). Ocean view is amazing. To...
  • Stayed: April 2014, traveled as a couple
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1  Thank GlobetrotterII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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483 - 489 of 1,439 reviews

Reviewed April 17, 2014 via mobile

We stayed at the colonial this April and had a pretty good time. It certainly isn't a luxury resort, bit the rooms were large, clean and comfortable. There wasn't too much noise keeping us awake, the grounds were nice and staff friendly. It was worth it.

Stayed: April 2014
2  Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

This was our first time in Cuba and we will never ever return to this resort ever again! We have just come back from a week there and we couldn't wait to leave.

Pros: Clean resort and housekeeper was great at cleaning and tidying our room. The beach was fantastic and the water was great.....

Cons: I don't even know where to start.... Food was absolutely disgusting. Even the a la carte restaurants were gross. We had lasagna from the Italian restaurant that literally looked like someone puked it up on our plate. We had one bite and walked out. Found chicken bone pieces in the rice that was served at the buffet, and a raw hamburger and pork chop served to us. All in all the food we got on the airplane was better then what we had at the resort. We barely ate anything for the last 4 days of our trip because we just couldn't stomach it anymore.

The first smell you get when you walked into our room was wet old socks and we had absolutely NO water pressure in our shower. I had to literally pull the shower head off and stick it directly in my hair to wash it over and over again. Our pillows smelt like wet mouldy towels and the best part of it all......ensure you go to the bathroom before 2am because they shut the water off in the middle of the night!

Finally the service was dreadful. Nobody did anything about our shower problems, my husband got ignored twice for a beverage at dinner times, and if you don't speak french they really could careless. This resort caterers to Quebec residents big time!

  • Stayed: April 2014, traveled as a couple
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2  Thank tim h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

My friend and I just returned from a 1 week trip to the Colonial Hotel in Cayo Coco, Cuba.
This was my 7th time there and my friend's 10th time.
This hotel has been renovated and very clean and quiet, great friendly staff, nightly entertainment, fantastic beach, we found the food very good ( 3 a la carte restaurants and the buffet)
One must remember, this is Cuba and they do the best they can with what they have and are trying to make more improvements to make your stay even more enjoyable.
We have been to Cayo Largo and Cayo Santa Maria in the past, but always return to the Colonial because of the staff.

A big THANK YOU to the following :
Public Relations : Michel and Dayami
Buffet : Yunia
Lobby Bar : Liber, Omar, Leo, Angel, Yamil
Fontanella : Augusto, Yoel, Baby, Lizandra (and the kitchen staff)
La Placita : Eumelia, Ninde, Robert
Yarey : Ivis, Daily

  • Stayed: April 2014, traveled with friends
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3  Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

It is not my first time in Cuba but first time at Cayo Coco. I just came back, I was there from April 2-9. My stay was wonderful.The hotel is old but was very nice, rooms were always clean, staff friendly. The beach and pool area are beautiful and extremely relaxing. I was pleased with the food, there was plenty of choices so you can alwyas find something to eat. It was a really great experience and I would definitely come back to Colonial again.

If you bring a good attitude with you - you will have a good time!

Room Tip: Higher floors have less A/C
  • Stayed: April 2014, traveled solo
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1  Thank Lisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

The colonial is a very picturesque place, full of the charm and warmth of the old Spanish colonial times, rather than a huge impersonal tower, it has blocks of bungalows painted in different colours. Looks like a small village; very quaint.
Staff is very friendly and polite, go the extra mile for the client. Food is varied (2 dinning rooms & 3 a la carte restaurants, plus the bar & grill), rooms are very clean. While improvements are needed (cosmetic only, as the hotel needs a bit of refurbishing), it more than makes it up in the quality and friendliness of the service. You will not be asked/coaxed for tips, but will always get service with a smile (if you do tip, however, you will find staff goes out of their way for you, no matter how small the tip). From the time we checked in to the time we left, our experience was tops. It is a family oriented place, and very safe. Lots of perks and freebies, including a free half hour massage (Hola Sun package). Ceballo & Liber (lobby bar) will keep you laughing as they serve top quality drinks & coffees, nightly entertainment is awesome, don't miss the free beach party. Will DEFINITELY go back there!

Room Tip: All blocks are walk-ups. The tallest ones are only 3 floors, though, so it's fine. If you like n...
  • Stayed: April 2014, traveled as a couple
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4  Thank Lissett H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

We have been coming here for many years and love this resort and beach. We have seen changes over the years and will try to mention some of the things that were new or different this year as well as point out some features that new visitors here may want to know about.
We find this beach to be one of the finest anywhere and walk the 5k past the Trypp, Mohito, Iberostar, Melia Cayo Coco to the Sol and back each day. It is a very pleasant and entertaining promenade. Weekends, especially, will also provide an opportunity to see local Cubans enjoying areas of the beach not taken up by the resorts. There are a few souvenir shops and restaurants along here too.
But we keep coming back for the friendly Cuban people we have met here. Managers, bellhops, bartenders, gardeners, wait staff , cleaners, performers all seem to recognize and remember us and appear happy to see us! We feel so welcomed! Liber, Augusto, Tito, Micheal, Arnaldo, Orelvis, Jamil, Omar, Joel, Ninde, Midalia, Eddy and others whose faces we know, but not their names, are all there. We missed some others : Oswald, Asreal, Archimedes, Raoul, Alberto who have moved on to other jobs and areas.
We find the food to be fine- that's not really why we go here- and we can always find something tasty to eat or something unusual to try. The fresh fruit smoothies being blended to order were new this year and enjoyed every morning . Breakfast and lunch were served in the main buffet and at night the Rockamar was open for dinner, if you were not booked at one of the three a la cartes. I found the house wine (red) fine, probably better than in past years, but if you wanted to splurge ( for as little as $5) you could buy a fine Chilean! The chicken and pork are a good bet and the freshly grilled fish choices can't be beat. I also tried the beef one night and it was very tender ( unusually so) and flavourful. The main buffet now has a big industrial microwave for use so every meal can be piping hot! The bread and ice cream [ coconut and mango!] continue to be crowd pleasers. Breakfast bacon can be scarce if you like to sleep late, but the omelet chefs have 2 stations going. At lunch the extra omelet station becomes a personal pizza station! Charcoal BBQs are often set up outside the lunch buffet and the ribs are not to missed!
The pools and beach areas were operating well. We were thrilled to see new staircases on either side of the beach Bar and Grill, making much easier access to and from the beach here than in past years. An exercise class was held on the beach each day at 11:30 .There are new gauzy curtained gazebos this year, located through out the grounds for greater shade and privacy. Also new were the hammocks for hanging out in.
The rooms were the same as in other years and others and I myself have commented on them elsewhere. Our cleaner was Amaryllis and she was always very efficient and willing to get us anything we might need. We did notice repairs were in better order, painting has been done, including the bldg name signs, and generally an air of better care. Our shower head was not working properly and we reported it to the recertion desk. Within 2hrs it was repaired. We did lose water service one day but that was when we went to Moron for the day, so that did not affect us at all. One evening the power went out at the El Dorado, but it was soon restored and the food kept coming out to us anyway. Generally the staff seem happier this year and more content with how things are going. Last year was the first year the Cuban government agency took over the running of the Colonial Hotel, formerly Blau, and there was a lot more uncertainty and discontent then. Wages are still low and there are still some issues to be fixed but there does seem to be more optomism and happiness among the staff.
The piano bar has received a renovation and is operating again in its original location. This is a great place to go before or after your evening meal to enjoy the live music and a drink. Entertainment is focussed on the Placita Square. Live performers and representatives from ShowTime! dance with the guests and help create a party atmosphere. The 24 hr snack bar is also here at La Placita for delicious fries and grilled ham and cheese sandwiches. If you're still there in the morning you can also get egg and ham sandwiches with cappuchinos.
The souvenir shop is here too and along with the shops across the street from the main lobby, provide the only on-site shopping. There are no vendors approaching you on the beach.There were no artisans who came to set up shop during our week there with the exception of the cigar- maker. Off-resort within a carriage ride or a hot walk , there is an artisan centre for purchasing souvenirs. Otherwise the airport is your last option for shopping.
Money can easily be changed at the front lobby desk. It is as good here as at the airport. The exchange rate changes daily so that accounts for the variation in exchange but generally it is always a bit higher than the internet posted rate on the currency sites.
Internet accessability is a definite shortfall . This is always a challenge in Cuba , but more so this year. There are only 2 computers in the internet room and they do not always work, and they are VERY slow! 6 pesos for 1hr of computer time. No wi-fi at all. This is the area, where we would like to see the biggest improvement. As Baby-boomers we like to be able to be in touch with family- elderly parents, children, grandchildren.
As returning guests we are very well treated here. A welcoming bottle of rum, free 1/2 hr massage, special lobster luncheon ! And lots and lots of smiles! We are already looking forward to our return next year.

Room Tip: We like Bldg 15, or 16 near the pool and close to the beach. Quiet at night. There are no elevators...
  • Stayed: April 2014, traveled as a couple
    • Value
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    • Cleanliness
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2  Thank ValleyCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Colonial Cayo Coco

Address: Jardines del Rey | Cayo Coco, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Cayo Coco
#8 Luxury Hotel in Cayo Coco
Price Range: $94 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Colonial Cayo Coco 4*
Number of rooms: 458
Official Description (provided by the hotel):
The Colonial Hotel is located in the exclusive Cayo Coco to the east of Cuba. Our luxury hotel in Cuba has been completely renovated and reopened in 2011 as a four star hotel with new services and luxurious facilities. Colonial Hotel is the perfect place for a romantic get away or exciting family holiday. Enjoy some of the best beaches in Cuba while enjoying the excellent facilities of our colonial style Cayo Coco hotel.Discover our beach with its expanses of white sand and clear turquoise waters. Colonial Hotel offers a large variety of restaurants, mixed grills, bars and beer Gardenn. Our guarantee of top quality service makes us stand out.the hotel are invaitin to celebration the 20th aniversiti next year. ... more   less 
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Also Known As:
Hotel Blau Colonial
Blau Colonial Cuba
Blau Colonial Hotel
Blau Colonial Cayo Coco

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