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“I wanted to stay forever”
Review of Melia Cayo Coco

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Melia Cayo Coco
Ranked #1 of 12 Hotels in Cayo Coco
Certificate of Excellence
Yeovil, United Kingdom
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“I wanted to stay forever”
Reviewed July 28, 2014

Having returned a week ago from a two week honeymoon at the Cayo Coco I can honestly say I could have stayed there forever! First trip to Cuba and I was overwhelmed with how friendly the people were, from the maids to the gardeners (Felipe), from the waiting staff (Arley) to the chefs. But a special mention must gob the animation team. It was so refreshing to go somewhere where the idea behind the entertainment was not to drag half cut punters up on stage and humiliate them but actually put some thought and bags of effort into the nightly entertainment. A special mention has to go to Amilady and Meve(?) who were fanstastic. The entertainment during the day was also top notch, with no pressure to get involved if you just wanted to lie in the sun. However Samba lessons on the beach with Aylcia and Yanese are a must. Yanese really made the holiday for us, I have never come across such friendly person in my life and she will not be forgotten.

As for the standard thingd the food was excellent with freshly prepared and cooked options always available. It started to get slightly "samey" after about 10 days but when you are staying somewhere for 2 weeks there are only so many different foods they can offer. The A La carte restaurants for us were a little disappointing but they have excellent reviews from others so matbe just not to our taste. The rooms were clean and tidy, no sign of unwanted visitors and the complex itself was kept spotless. Yes it could do with a coat of paint here and there but when you see the wider Cuba it's nothing to worry about.

In summary I loved Cuba and will definetely return one day and when I do it will be to the melia Cayo Coco. If I could pick the hotel and staff up and move it around the world I would never stay anywhere else!!

Room Tip: Rooms with a beach view seemed to attract less mosquitos.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 29, 2014
Dear Rob P,
WOW! Your final statement is too much of a compliment for us! Thank you very much for such a wonderful review, especially for taking the time to mention the names of those who served and entertained you best. We will pass your praises on them and will certainly ackwoledged them all for their great job. For we are certain we will see you many times ahead, we encourage you to let us know your preferences, as we will be just too happy to assist with another amazing stay in Meliá Cayo Coco.
With warmest regards,
Santiago Innerarity
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,495)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
The Pas, Canada
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 28, 2014

Well I celebrated my 13th time to Cuba, MCC is as wonderful as the first time, if you are looking for some RnR this is the place to come, you can be treated like royalty with each visit. The service is always outstanding, the staff is the friendliest ever, the food improves with each visit (not that it was ever bad, I never starved while I was here) food is always brought up in reviews, they say the food was bad in Cuba....NOT true, there is so much variety I'm not sure what people are looking for when they say that, not at MCC anyway. Kicking back on the beautiful white sand beach, visiting the city of Moron (getting the true Cuban experience) getting to know some people from another part of the world, making new friends or visiting old ones, it really makes for a marvelous time. MCC is the best place for a true holiday. I like to go in the fall, Oct or Nov and again in the spring, Apr or May, the weather is great at these times and I do not have to return to Manitoba Canada in the dreadful cold and snow. You will not be disappointed in MCC!! Hast Luego!! Bre Con

Room Tip: Ask for a room near amenities, less than 5 min walk. The place is small so no room is in a bad local...
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  • Stayed May 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank norto53135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 29, 2014
Dear norto53135,
Getting such a wonderful feedback from a very Loyal Customer is quite encouraging for me and my team. Thank you so much for your amazing review full of praises about our hotel services. I am very glad to know you have truly enjoyed not only our in-house offer but also what can be made outside the hotel. Thank you for commenting on everything. We are very much looking forward to seeing you again.
Warmest regards,
Santiago Innerarity
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 28, 2014

This upcoming visit in September will be our 4th visit. Wonderful ambiance, great friendly staff who can't do enough for you. Never had any problems with anything in our room - we have our favourite and the staff on reception do everything to see we get "our" room near the beach or somewhere very near it. The food was great last visit in June. Beautiful sandy beach, small resort so everything is near everything else.

Have visited other areas of Cuba - for us, this is the best which is why we keep going back. If you like large, noisy, loud partying then maybe not for you.

Room Tip: Lagoon rooms the furthest from the beach, although resort is small so, unless you have health issues...
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  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Maggi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 29, 2014
Dear Maggi J,
We are so happy to read your beautiful comments! Thank you so much for all your remarks, especially for choosing for a 4th time. We will be striving in providing you with another great time in September.
With warmest regards,
Santiago Innerarity
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2014

Recently visited melia cayo coco for my first visit to Cuba and it did not disappoint!! Tropical paradise is the best way to describe it! The hotel was lovely, all the staff are just so friendly and will do absolutely anything for you! I've never been to a hotel where the food options are so great, there's something that everyone will like. The entertainment at night was brilliant we had some really good shows on and never seen the same one twice!! If I was being picky then the pool area surface is tired and needs redoing because your feet get covered in muck everytime u enter the pool but overall fantastic holiday and I would definitely recommend to anyone visiting Cuba!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dan87A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 28, 2014
Dear Dan87A,
Describing us as a Tropical Paradise says a lot about your recent stay with us. Thank you so much for such a praise! I am very glad to know you have encountered so many positive aspects in our hotel and truly appreciate you recommend us to your family and friends. You can rest assure we will be striving in not disappointing them. Looking forward to seeing you again,
Santiago Innerarity
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2014

Beautiful place, helpful staff, good food selection, friendly resort staff, good accommodation, wonderful entertainment every night. We were very satisfied with all the staff both at the buffet banquet and the Grill situated at the beach. Surrounding was very peaceful at night. Daily activities both day and night.

We are planning to go back again and had recommended the resort to other friends who are very much interested to join us. We found the garden staff very friendly, accommodating to our requests, and trustworthy. We highly enjoyed the services of Carlos Reyes, one of the jardiniero. Also the tour we joined, the Expectacular was great. We were told the best time to visit is sometime between December to February when it is not too hot.

Again, thank you for a great vacation experience:)!

Room Tip: Rooms on the south side are quieter. Need more boutique shops around the resort to cater for guests...
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  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Olette V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 28, 2014
Dear Olette V,
Thank you very much for your wonderful review on your recent stay in our hotel. We will make sure to compliment Carlos and all the team for their work. We truly appreciate you have already decided to come back for a repeating experience with us. Do keep us posted on your booking and let us know if there is any request we may honor, as we would be very glad to assist.
With warmest regards,
Santiago Innerarity
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Manchester, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 27, 2014

We have just spent 2 wonderful weeks in Melia Cayo Coco and it was amazing. This is a fantastic hotel and the staff are wonderful, they make sure you have a lovely time. Every member of staff go out of their way to make sure you never feel bored and they're never too busy for a chat. Even Felipe the gardener found time for a chat. The entertainment team have a different act every night and they always involve the guests to make a wonderful atmosphere. The food is excellent and there's a massive variety of things to eat. We have already been back to the travel agents to book again for next July. Anyone visiting this hotel will not be disappointed.

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sue b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 28, 2014
Dear sue b,
WOW, the best holiday ever! We are so happy to read that, anmd so glad to know we have been able to provide such a wonderful holiday experience! Thank you very much for your generous comments and praises on our staff. Please, let us know your booking details for your next stay in July, we would be very glad to look after it.
With warmest regards,
Santiago Innerarity
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normanton, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 27, 2014

We recently returned from our 3rd stay at the Melia Cayo Coco. We didn't want to leave and booked our return trip in December 2014 as soon as we got home. I reviewed our trip in November 2013 on 13/04/2014 so don't want to repeat all that I said but do want to reiterate what an awesome place this is. The staff, are excellent and nothing is too much trouble for them - we see them as our extended family. The Melia is a short ride from the airport and the check in process was really slick with virtually no wait. Our room was on the upper floor, as requested, and in the location of our choice. It was very clean and tidy and was air conditioned. We did not experience any noise at all.

Food was up to its usual high standard wherever we choose to eat. Breakfast was usually in the lobby restaurant and lunch in the Arena Real (beach restaurant). We visited the Italian and Caribbean restaurants a couple of times but apart from that ate our evening meal in the Lobby restaurant where there was a great choice of food. I particularly enjoyed the sushi…

I started to learn Spanish in March this year and this came in really useful on occasions. I also attended some Spanish lessons provided by the Animation team, each afternoon, and found this really helpful. We also joined in various activities provided by the very talented animation team - dancing classes, arts & crafts, bingo, cocktail making lesson, aquarobics. There is also archery, volleyball, rifle range but didn't do any of these. Evening entertainment is provided by the talented animation team dancers who provide a wide variety of shows. The aquatic ballet is not to be missed!!

We also went on a day trip which included a motorboat ride through the mangroves, a visit to a crocodile farm and a visits to Moron where we went to several houses and met local people. It was a thoroughly enjoyable day, extremely informative and one I would like to repeat in the future.

Would just like to finish by thanking the following staff for making our stay so enjoyable and memorable:
Yamil - beach bar
Jesus & Leandro - beach restaurant
Aneil - beach bar chef
Beatrix & Omar - breakfast
Eddy & Aldo - evening meal
Arley & Levan - Lobby Bar
Emileidy, Alexander, Mavi, Dalita, Geiny, Yaneisy, Pepe, Richie - Animation Team
Carlos - beach
Felipe - gardener
Son Del Rio - Cuban Band

Looking forward to seeing you all at Christmas!!

Room Tip: Choose a room on the upper floor - they have less noise
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review, July 28, 2014
Dear Roxyann159,
WOW! Thank you so much for such an extended list of staff members! I am so glad to know they have all served you in such a magnificent way! We know they make the difference with their outstanding service and truly appreciate it. Thank you for so generously commenting on your third time with us. Looking forward to seeing you at Christmas,
Santiago Innerarity
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Cayo Coco

Property: Melia Cayo Coco
Address: Jardines del Rey | Ciego de Ávila, 69400, Cuba
Phone Number:
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Cayo Coco
#1 On the Beach Hotel in Cayo Coco
#1 Luxury Hotel in Cayo Coco
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Cayo Coco 5*
Number of rooms: 250
Official Description (provided by the hotel):
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Standard, 62 Standard Superior Lagoon, 6 Junior Suite, 2 Junior Suite Deluxe Lagoon, 12 Suite Deluxe Lagoon, 4 Dining Restaurants (A la Carta, Buffet, Barbeque), 5 Bars. ... more   less 
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Also Known As:
Melia Cayo Coco Hotel Cayo Coco
Cayo Coco Melia

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