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“Nice but wouldnt use Sol Melia Again”
Review of Melia Cayo Coco

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Melia Cayo Coco
Ranked #1 of 12 Hotels in Cayo Coco
Certificate of Excellence
Reviewed December 3, 2013

First time to Cuba, went with friends, but not booked together, night before travelling, received telephone call from Thomas Cook to say problem with air conditioning & would have to stay in sister hotel the SOL next door for 2 nights, not happy, but no choice? money back or other hotel!
See my report on Sol it was horrible.
I believe that the Sol Melia group are overbooking to fill their cheaper hotels, as excuse changed from 160 rooms on Thomas cook facebook page, 9 rooms from rep & 12 rooms from service manager, on trip out this was the same at their other Guillimera hotel.
offered £90 each compensation & told other 9 couples had accepted it, so accept it or get nothing!

after 2 days, we arrived at this lovely adults only hotel,
The food was very good, excellent choice in the Buffet, lots different fish, & meat cooked to order & a pasta station again cooked to your liking, same with the breakfast, eggs anyway you like them, not a brilliant choice of fruit.
Italian was ok, the international was a lovely 8 course taster menue.
The BBq beach bar food varied, sometimes not so good, they cant cook fajhitas,
But Wednesday lunch time was excellent as long as you wernt too late, 12.30 start, half lobster, pork, chicken, fish, kebabs & fabulous music & entertainment
Drinks were ok, if you want branded labels, then you need to ask for them,
they don't do pepsi or coke,in cuba, a poor substitute
Rooms were clean, spacious, hard large bed, but I don't mind that.
Some rooms had nice walk in showers, but ours didn't & was a trickle in the back
Gardens were superb, very friendly gardeners, who would give you things mabe from palm leaves, from hats, birds, flowers, crickets etc
Not a wide beach at high tide, especially if its windy, basic sunbeds, but lovely sand & safe walks either direction
Entertainment team were great, if you wanted a choice it was there, but they didn't push you,
Pepe, was brilliant, joined in with everything.
Music in the reception bar was excellent, a family jazz band, Cuban band or a singer,
Staff good sometimes bar waiters slow, but they do like a few tips, well done lidsy
Wi-Fi in reception bar only, & sometimes didn't work, £3 for 60 mins of time, good cellular network for txting.
Few small shops, inc Cuban cigar & rum shop
craft making, painting, archery, shooting, volleyball in pool.Nice Pool, sometimes struggle to get a sunbed, although they tell you not to put your towels down early, everone does & they don't remove them, despite saying they do.
Took open top bus trip to Pinar beach, lots seaweed & not as good as expected & took 1hr20 mins, stopping at about 6 hotels, nice meal at the guillemero sister hotel on way back, all inclusive need to book at reception.
Local craft shops 10 mins away in taxi or kids train, few gifts, wooden craft stuff, etc,
Felt very safe, friendly locals, lots old 54 Chevy cars about.
Did some scuba diving, Blue Diving is on site, Not PADI but incredibly nice helpful staff & guides, see my trip advisor report on them,

  • Stayed: November 2013, traveled with friends
    • Value
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3  Thank NeilMarples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 6, 2013

Dear Customer,
We are truly sorry for not being up to your expectations due to the incident that affected you during the first two days of your stay. We do not make overbooking to fill cheaper hotels, having to relocate customers into a cheaper hotel makes the offer for compensation higher which means we would be losing money on it. Believe me, I truly understand how inconvenient is having booked to stay in this hotel and being bumped to another, which has never been our policy. Please, accept my apologies for being affected by this unfortunate situation. As I have previously mentioned here, we already have air conditioning units placed in rooms having already provided this problem with a definite solution. I would like to especially thank you for all your compliments on our facilities and services. We are very glad to ready you have encountered our staff to be very professional, have enjoyed our entertainment in the Lobby with our wonderful jazz band along with the service provided by our staff. We hope to be able to welcome you back in the future to provide you with an improved holiday experience.
With warmest regards,
Santiago Innerarity
General Manager

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2,804 - 2,810 of 6,259 reviews

Reviewed December 3, 2013

Had 2 great weeks at this hotel, rooms very clean and modern, food.....never had food cooked fresh in front of me before and the choice of meat and fish was unbelievable,this did include lunchtime as well.....waiting staff, always friendly and polite. Went to all 3 al a cartes, Italian was excellant. Drinks....no problem with choice at all, again staff all very polite, special thanks to Lisdy,
Beach was kept clean and freeish of weed, storm passed before we got there so yes a little bit of weed kept washing up. Must mention Blue Diving on the beach at the Melia, ok the vis wasnt brilliant due to winds but ALL the staff at blue diving were friendly, knowledgeable and very safety continuous, had 8 good dives with them, thanks guys if you pick this up. One thing not to miss is Cuban Day at the beach restaurant every wednesday lunchtime, 2 hours of absolute mayhem with the animation team, Lobster, chicken, pork plus fish on the barbie, live music dancing you name it, it happens. Would i come back, YES.

  • Stayed: November 2013, traveled with friends
    • Value
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3  Thank TonyKing1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 6, 2013

Dear Customer,
We are so glad to read your comments and share them with my team! We are very happy to know we have been up to your expectations. It is amazing to read that you, a seniour reviewer, have encountered our staff very professional and our facilities and services to your pleasure. Thank you for mentioning the outstanding work our staff do. We truly appreciate you have already announced your return to stay with us, we are very much looking forward to providing you with another great holiday in Meliá Cayo Coco.
With warmest regards,
Santiago Innerarity
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

This was our first visit to Cuba, Spent the first week touring this fantastic country, 2nd week at Melia Cayo Coco just the perfect way to end our holiday. Slight problem first night - no airconditioning! problem rectified next day. Spent a fabulous week in a Lagoon Room and we would just like to mention a few names who went out of their way to make our stay even better, Felix the porter was very friendly, Yeni and Osvaldo in the buffet restaurant were FANTASTIC, Tamara in the International Restaurant at breakfast and last but not least the very cheeky Yamil at the Beach Bar. Also the band in the Beach Restaurant were Brilliant!
Stayed 22 - 29 November 2013 in this hotel and would definitely recommend it.
Carol & Rod
Doncaster

Room Tip: Go for a Lagoon Room but take plenty of mosquito repellant!
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
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    • Cleanliness
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1  Thank CarolandRod78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 5, 2013

Dear Customer,
Thank you very much for your review, it is amazing to read you have had a very enjoyable first time with us. We will certainly share all your remarks with the staff; we know they make the difference with their outstanding service. Thank you very much for mentioning those who made it so right for you. Your comments make us feel very proud of the way they perform for you all and how much of an asset to our hotel they are. Great to read you will be back again, thank you very much! Please, email us your requests for your second visit to Meliá Cayo Coco, we will be delighted in looking after them.
With warmest regards,
Santiago Innerarity
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

This was our second visit to this lovely hotel; we stayed from the 15th to the 29th November.

We arrived in a torrential rain storm and the plane had to abort the first landing attempt and circle around until it eased off a bit.

We renewed our wedding vows along with my wife’s cousin and his wife and got upgraded to a lagoon room; unfortunately the room wasn't ready when we arrived so we spent the first night in a standard room, the air con and coffee maker didn't work but as we were there for one night it didn’t really bother us.

The service on the beach was brilliant and they cordoned off a small part of the beach bar so we and our guests could relax drinking champagne, take pictures ext. in the evening we all had a lovely meal in the international restaurant and when we got back to our room it had been beautifully decorated with towel art and petals over the bed…. so a really big thank you to Niurka for all your hard work in organising this and making it a wonderful day.

As for the rest of the holiday we had a chilled and relaxing time and had no issues with the food, the room was kept spotlessly clean and the bed was very comfortable…there was a slight problem with water dripping from the bathroom ceiling light fitting when the air con was on, I did inform customer service about this and it was fixed but then just leaked from another part of the ceiling. This was only a few drops every now and then and not a deluge so again it didn’t really bother us or spoil the holiday.

We had another great time at the Melia Cayo Coco and look forward to returning next year.

Ann&Gerry.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
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4  Thank GardnerJoe55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 5, 2013

Dear Loyal Customer,
Thank you very much for your review, it is amazing to read you have had a very enjoyable second time with us. Please, accept pur apologies for the room issues. We will certainly share all your compliments with the staff; we know they make the difference with their outstanding service. Niurka gets so many compliments all the time! Thank you very much indeed. Just drop us a note with your requests for your third visit to Meliá Cayo Coco, where we will be delighted in looking after you.
With warmest regards,
Santiago Innerarity
General Manager

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Reviewed December 1, 2013

Stayed at Melia Cayo Coco 14th till 29th November 2013 and from previous reviews had high expectations. Overall we were not disappointed but there were one or two “buts”.
Flew Thomas Cook from MAN, good flight, excellent food but in flight entertainment going and return was poor. Hotel check in fine, not sure why some trip reviewers get so hung up about this. If there is a queue, which there normally is when a flight arrives why not just be patient and chill out with the glass of fizz you are offered on arrival.
We had booked a Superior Lagoon room direct with the hotel by e-mail prior to leaving the UK. On arrival we were allocated a Junior Suite on the lagoon without any explanation, cases arrived prompt so we unpacked as one does. Left the room to explore, eat and drink and returned around 11.00pm Note under the door to contact customer services who advised us as we had not booked a Junior Suite we had to move the next morning to our Superior Lagoon room??
Next morning we were told there had been a problem with the air con in our Lagoon room which is why we were put in the Suite overnight. Would have been nice to have been told this as we would not have unpacked. It would appear a number of other guests had the same problem but we were lucky as some guests were put into the hotel next door. Air con problems? So many? More like overbooking of rooms. However thanks to Violetta our problems were resolved.
Lagoon Room was excellent, recently refurbed, nice walk in shower, huge king bed and plenty of storage space. Room thoroughly cleaned each day by smiling pleasant staff. Balcony large with two sun beds, two chairs and small table, perfect for fishing and relaxing but beware of mozzies!!! Despite being covered in Jungle Formula still got eaten alive!!
Food choice was excellent. Buffet catered for all needs, freshly grilled fish and meats, different carvery most nights, pizzas, pastas etc. Breakfast and lunch equally as good. A la carte restaurants offer different choices and lobster on the last night in the International was superb (additional charge of 17CUC about £12 but well worth it). Lunchtime b-b-q at Beach Grill offers variety of meats, kebabs and fish. Lobster (on Cuban day) and ribs worth the queue!!
Animation team work hard but are not o.t.t. with guests. Join in if you want, chill out if you don’t, there really is no hassle. The pool area is generally quiet but as Brits are now world leaders in reserving sunbeds with towels you need to search for empties when it’s busy. Notices are around suggesting guests cannot reserve sunbeds but this is ignored and not enforced by management. It’s the same on the beach although the guys on the beach will help out.
We are not stage show people which is why we preferred the Lobby bar for a quiet drink with local bands and singers performing. However we had no choice because on one night a 70’s night show was staged in the Lobby bar. We thought the show was poor with some elements in bad taste especially the skit on Stevie Wonder. Mocking someone with a disability is not our idea of fun!!
The restaurant, buffet and bar staff were fantastic, too many to name everyone but thanks to you all. They don’t expect a tip when serving but most times we did and they all showed their appreciation. Most of the staff were helpful and friendly, however that can not be said of some levels of middle management who clearly have an attitude problem when it comes to dealing with some guests.
The beach is small when the tide is in but there is still plenty of room. Strong winds had brought in some jellyfish and a number of guests were stung so be warned. There is plenty of shade if it gets too hot and the beach bar is always welcoming.
Overall we had a really chilled out fortnight which is what we went for, we met some great people both from Europe and Canada. The resort is not geared up for Club 18-30 which when you’ve reached our age is not a bad thing. Would we return??? Probably yes as it offers most things we enjoy on holiday.

Ups: Lagoon Room perfect for fishing and relaxing, choice of dining styles, quality of food, drink and service.

Downs: Towels on sunbeds not used all day, mozzies, jellyfish, no milk provided in rooms

Sad: Old Bullseye never made it home!!

Room Tip: More spacious balcony, views and facilities choose Superior Lagoon Room rather than Junior Suite
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank GandJ983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 4, 2013

Dear Customer,
Thank you very much for your lovely review. We would first like to apologize for the inconveniences caused on arrival It was exactly was you were told: your superior room was not available due to the issues we faced with no air conditioning units and we had to accommodate you in one of our Suites for the first night. But we made a mistake by not telling you on arrival that you had to move the next morning to your superior room since we had no availability for you to stay in the Suite for the remainder of your stay. I am truly sorry for the inconvenience and am glad to know it was sorted out and this did not deter you from having a great time with us. We hope you give us the chance of serving you again in the future. Please, let us know when you are booked to come back and we will be just too happy to ensure you have another fabulous chill out vacation in Meliá Cayo Coco.
With warmest regards,
Santiago Innerarity
General Manager

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Reviewed December 1, 2013

my first time here.
Could not think of a place with better and friendlier servise. Room was very spacious and well kept
and all times, also in great location.
Had a wonderful time with the bands and entertainment.
Would certainly come again.

  • Stayed: November 2013, traveled as a couple
    • Value
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Review collected in partnership with this hotel
2  Thank eva p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 3, 2013

Dear Customer,
Thank you very much for your review. We are very glad to know you have truly enjoyed your stay in our hotel. Great to read that you will visit us again! Just drop us a note with your requests, we will be delighted in looking after them.
With warmest regards,
Santiago Innerarity
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

I went to Cayo Coco the week of November 19th-26st. The weather was great. Always very happy to stay at the Melia, and to see my friends. The service is excellent. There's a good variety of food. The shows are great. We met 2 couples who were at the Melia at the same time of us and they went to the Melia because of the reviews I had previously written.
They enjoyed their visit at the Melia very much.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank DiDi2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded December 3, 2013

Dear Loyal Customers,
You have always reviewed us under same title! And what a title! We are so glad to read we are considered your second home! Thank you very much for all your reviews and contributions by so generously commenting on your various stays with us. We are already looking forward to pampering you and your friends again at the Meliá Cayo Coco so please, go ahead and make your booking, we will be delighted in serving you.
With warmest regards,
Santiago Innerarity
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Cayo Coco

Address: Jardines del Rey | Ciego de Ávila, 69400, Cuba
Phone Number:
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Cayo Coco
#1 Luxury Hotel in Cayo Coco
#1 On the Beach Hotel in Cayo Coco
Price Range: $214 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cayo Coco 4*
Number of rooms: 250
Official Description (provided by the hotel):
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Standard, 62 Standard Superior Lagoon, 6 Junior Suite, 2 Junior Suite Deluxe Lagoon, 12 Suite Deluxe Lagoon, 4 Dining Restaurants (A la Carta, Buffet, Barbeque), 5 Bars. ... more   less 
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Also Known As:
Melia Cayo Coco Hotel Cayo Coco
Cayo Coco Melia

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