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“welcoming hotel”
Review of Melia Cayo Coco

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Melia Cayo Coco
Ranked #1 of 12 Hotels in Cayo Coco
Certificate of Excellence
Reviewed October 8, 2012

my husband and I stayed in a lagoon room-great location close to everything.The buffet restaurant has one of the best buffets I have ever seen-fabulous.Want to mention Vivian who gave great service always with a smile and nothing too much trouble-thanks Vivian! Not keen on a la carte restaurants-Italian was best but overall preferred buffet for fish and meat cooked in front of you.As mentioned by other clients rooms a little tired especially bathrooms but I know they are being refurbished.Beach is lovely-however most people preferred this to pool area and unless you got there early you will struggle to get a lounger in shade.We discovered repeater guests were tipping beach staff to "reserve" loungers for them which meant even if you got to beach at crack of dawn the same beds had towels on them every day even if the guests did not appear until late -sometimes not at all if they left hotel on trips! Obviously this is lucrative for beach staff but we are English not german! Talking of tips-we felt this was expected for everything whether or not we felt it was deserved.The communal toilets neede d more attention-I carried toilet paper with me as frequently there was none either at beach or reception area-paper towels often empty also.The entertainment was of a high standard-very enjoyable-the staff worked very hard to make it happen.Activities on beach were great fun-all the girls and William do there best to get you to participate and they were fun! A big thank-you to Violeta for moving us to a lagoon room and arranging a romantic meal to celebrate our wedding anniversary.

  • Stayed: September 2012, traveled as a couple
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3  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,523 - 3,529 of 6,266 reviews

Reviewed October 7, 2012

Great holiday, great people. Yanio, Anelbys, Jorge Mantilia, Yordan,Leandro - waiting staff, bartenders, always smiley and helpful. Chefs Liber and Fernando - just great. Pepe by the pool and on the beach. All gardener team with Felipe . We will be definitely back.

  • Stayed: September 2012, traveled as a couple
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7  Thank MaciejandAleks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

My experience at Melia Cayo Coco was fabulous! upon checking in, we were treated to welcome champagne! The service, gastronomy, rooms, drinks, facilities, beach all exceeded my expectations. This hotel is geared to adults who want to have a great vacation in tasteful surroundings with superb cuisine and service.

  • Stayed: November 2011, traveled with friends
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14  Thank laviajera498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

My husband I stayed at the Melia Cayo Coco from September 21 to 28th in Room 8224. First of all we want to say it was a pleasure meeting you both Mr. Eidel Ramos Torres and Ms. Violeta Diaz. Thank you so much for looking after us plus the wonderful lunch we all had. Ms. Diaz once again thank you for taking care of our requests prior to us arriving.

As well, I would like to take this opportunity to thank all of your staff for making our stay at the Melia Cayo Coco an enjoyable one. The staff were outstanding especially our waitresses at Breakfast, Vivian and the other lady which I am sorry I can't remember her name, always very attentive, happy and with a smile on there face. Our wonderful waiter who served us outside in the evening at the buffet; Our maid who took care of us and the most pleasant amazing personality gentleman who wore the funny hats, I believe he was part of the animation group. Keep up the good work everyone!

The resort is well kept and clean, the furniture is a little out dated but the rooms very comfortable. The food was good with wide variety, the pool nice and clean, one suggestion more lively music around the pool area. We will definitely be back and highly recommend this resort to our family and friends.

Your Greek Friends from Canada.

Room Tip: Always upper floor.
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  • Stayed: September 2012, traveled as a couple
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5  Thank Gina8224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012 via mobile

We had a fantastic time last Xmas so we are returning to this fantastic hotel next February so get our room ready Freddie . Pitty work commitments stop us from comming this Xmas but can't get enough of the Melia so Feb will have to do.

  • Stayed: December 2011
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6  Thank hotsho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded October 10, 2012

Dear Loyal Guests,
Thank you so much for your lovely note on this site. Will have your room ready in February with great pleasure, and are already looking forward to meeting you,
Freddy Andersen
General Manager

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Reviewed September 29, 2012

We stayed at the media cayococo from the 7th to the 21st September we were quickly shown to our room .a ground floor 7213 .we were disappointed as we would have liked a upstairs room .we thought it had no view was dark and smelt strange thankfully before we had chance to complain .customer services rang .we were changed rooms the day after to 8821 what a difference a lovely big bright room and so clean and a nice view . When we booked we didn't realize September would be so so hot and the night's so humid .when we go again it will have to be a cooler month .maybe if the terrace and lobby bars had some paddle fans it would have made it more comfortable for the guests . We went on three trips the jeeps and the speedboat ones were by far the best the speadboat one was value for money (smile for the camera) you even get your own boat to drive. Such fun .you even get to see lots of fish on the snorkling part and keep the snorkel also we saw some beaver like things which we threw some bread for so we could take some pictures . On the jeeps Alex our guide was excellent .he made the whole trip interesting and fun taking us to the highest point .crocodile farm (I held a crocodile ) horse and bull riding and a spread boat ride .also a very good lunch and free time to walk round Moron a Cuban town which we found a bit uneasy whilst there but were told it was ok . All in all our holiday was great .the food was excellent in the buffet we had a six course sampler meal in the international which was so good in a romantic setting .very relaxing . The staff at the hotel are fantastic from the maids doing amazing towel art to the waiters and waitresses .the bar staff and the entertainment team . ten out of ten all round just make sure if your mini bar is not filled daily .ask and it will be . Rob n Tina Yorkshire

  • Stayed: September 2012
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7  Thank tinarobbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

This is my 7th stay at the Melia Cayo Coco since 2009. It is my second home. The staff at the Melia is great, always smiling, so friendly, and always there when you need them. They are like members of my family. The food is good, the service is excellent, the entertainment is good, Ismael the pianist is very good and others. Ubaldo used to sing twice a week, now he's singing once per two weeks, it's a shame, he has a great voice and he's a great entertainer, we miss not hearing him sing. For the first time, since I've been going to the Melia, I noticed a lot of stress among the staff and mostly when the Hotel Director was around and the same with the Entertainment Manager. I even could feel the stress, I was uncomfortable and sad for them. The Hotel Lobbey should have ventilators hanging from the ceiling even if the ceiling is very high for the comfort of the guests and staff.

  • Stayed: September 2012, traveled with friends
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8  Thank DiDi2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded September 30, 2012

Dear Loyal Customer,
Thank you very much for your review. We are very glad to know you feel like home when staying with us and truly appreciate your comments and suggestions. We are in agreement with you regarding Ubaldo's way of entertaining our guests at the Lobby but we have to find several choices to fit all our guests who are, mostly, two weekers.
Looking forward to seeing you again,
Freddy Andersen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Cayo Coco

Address: Jardines del Rey | Ciego de Ávila, 69400, Cuba
Phone Number:
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Cayo Coco
#1 On the Beach Hotel in Cayo Coco
#1 Luxury Hotel in Cayo Coco
Price Range: $208 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cayo Coco 4*
Number of rooms: 250
Official Description (provided by the hotel):
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Standard, 62 Standard Superior Lagoon, 6 Junior Suite, 2 Junior Suite Deluxe Lagoon, 12 Suite Deluxe Lagoon, 4 Dining Restaurants (A la Carta, Buffet, Barbeque), 5 Bars. ... more   less 
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Also Known As:
Melia Cayo Coco Hotel Cayo Coco
Cayo Coco Melia

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