We stayed at the Laguna side. Check-in was very fast and we were driven to our room along with our bags. We stayed in room 1121. It was a 2nd floor room and was very clean, had as much hot water as we needed and 2 of the 4 or 5 outlets were north american friendly.
I first wanted to address some of the complaints from other reviews I have read.
to the people complaining that there are no activities for their kids, next time you should look at signs, the hotel map or even their website. There is a daily kids club, a kids pool (part of the kids club), and a games room with, you got it, a kids club. Give your heads a shake and open your eyes!! Aside from that, if you don't want to be with your kids, save some money and leave them at home.
Our room was very close to the lagoon. very rarely did we ever catch a faint odour from the lagoon and that was when we were walking on the boardwalk. Anyone complaining about the smell were milking that one.
The cats stayed in one area near the emperador buffet only. They did not beg for food at all. I have stayed at first class 5 star resorts that had cats. Why do people get bothered by this? Welcome to a different culture.
I find it offensive when people say "The Canadians" are rude and complain. When 95% of the guests are Canadian (half french), there's a very good chance that the people that complain will be Canadian. Rudeness is Universal and an entire country's people should not be held to blame for poor parenting.
Several reviews mentioned the beach being too crowded. We went there most days at peak time and had no trouble picking out a place under one of the huts.
Aside from Breakfast, finding something good to eat is not a problem.
The Laguna buffet had the better selection for breakfast, but breakfast was very lacking. The scrambled eggs were mushy and tasted like peanut oil. After the 2nd day, I resorted to toast and cereal for breakfast.
Lunch and dinner were best at the Emperador buffet. some things were similar every day but there were always different things to choose from. We left full and satisfied every time. The strawberry and chocolate ice cream were delicious as long as kids didn't put the scoop from one to the other.
We had 3 a la cart dinners. The steak house, italian and cuban. We had no complaints about any of them. The cuban was by far the bet though. The mango sauce pork was amazing and the shrimp cocktail was the best i have had.
I had one bad experience and I must tell everyone to inspect their chicken before they eat it. I had some chicken at the emperador buffet that was in smaller breast pieces. I ate the first piece without looking. I cut the second piece in half and discovered that it was completely raw on the inside, not a little pink, RAW. I brought it to the waitress' attention and she told me I had to go tell the kitchen myself. I thought that was a little odd that she wouldn't do it herself, but I went ahead and showed them. They just looked at it, told me it was chicken, dumped it in the garbage, and walked away. Scary. Luckily the first piece was cooked because neither of us got sick at all during the trip.
The pizzas are made with goats cheese. you may be in for an unpleasant surprise if you bite into one expecting cows cheese.
Absolutely no complaints about the housekeeping, tip them 1 or 2 pesos per day and they will take care of you.
Service at the buffets was hit or miss. Some servers looked after us very well, where others stood around and watched us get our own drinks and cutlery. There were 3 or 4 times that we didn't leave a tip due to lack of service. We are in our mid to late 20's so perhaps they didn't think we would tip so they ignored us. One night, the waiter served drinks to everyone except us. He would walk past our table to collect his tip off the other tables and clear off dirty dishes rather than get us drinks and collect a tip from us. (can you tell I own a restaurant yet?). That was my only frustration with the trip. The other reviews truly are accurate about service.
We would go for after dinner drinks at the Laguna lobby bar every night. My girlfriend's favourite drink is a strawberry daiquiri and no bar at the resort would make her one dispite the fact that it was printed clearly on their drink menu. They would not make me a mojito either. If you aren't fans of either of those drinks, you will do fine. They do, however, give very generous portions of alcohol.
if you were wondering, there is NOT a mini bar in your room. There is a bar fridge for you to keep your daily bottle of water but aside from that, it is empty.
The beach is amazing, just as everyone else has said. it is a long beach but not very wide. When it is high tide, there is not much room to walk without getting your feet wet.
Good/bad news for the guys, good - only one old leather bag topless woman the whole week....bad - that was the only topless woman the whole week.
This resort is Great if your plan is to relax and enjoy the beach or pool. it is not great if you like to go on lots of excursions. The island is remote and aside from the snorkeling/diving, you have to go on 1 or 2 day trips to do anything.
We returned home feeling refreshed and satisfied dispite some colder days.
We are undecided if we would go back only because other destinations would have more to do, not because of anything negative about the resort.
contact me if you have any questions
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- Also Known As:
- Nh Krystal Laguna Resort
- Nh Krystal Laguna Hotel
- Krystal Laguna Cuba
- Nh Krystal Laguna Cayo Coco
- Nh Krystal Laguna Villas Resort
- Nh Krystal Cuba
- Krystal Laguna Cayo Coco
- Nh Krystal Laguna Cuba
- Krystal Cayo Coco