We've been to Cuba several times at several different locations. This was our first time in Cayo Coco and we probably won't choose this destination again because there is not much on the island other than the resorts.
Our stay was at the Sol Cayo Coco. We knew from reading Tripadvisor reports that the hotel beach is washed away so we were prepared. Happily the adjoining beach is a 5 minute walk and is fantastic.
Food at the hotel is OK - not really great, average for Cuba in our experience - but you'll always find something you like at the buffet.
Nightly entertainment is not so good. Show is typically 45 minutes and performers try hard but the sound system is awful and the stage is outdoors and not elaborate.
We were told the hotel was renovated. Our room looked like it was still in the process with unpainted trim on the walls. Our room safe wasn't working when we checked in and also on departure when we couldn't open it with our travel documents inside. The hotel sent a technician and had it fixed within an hour.
Rooms are noisy - sound travels and doors slamming and furniture scraping on floors could be heard at all hours.
Staff at the hotel were friendly and helpful. We make a point of tipping well and received exceptional service as a result.
We didn't take any tours or excursions but several people commented on being left behind when the bus they travelled on filled up and left without them. They were forced to go around the parking lot to find another tour operator who agreed to take them back to the hotel.
Which leads me to our major bad experience: on departure day we were advised that the bus to the airport would pick us up at 12:00 noon. At 1:25 when it still hadn't arrived so we took a taxi and at the airport were told we were the last to check in. I got seat 23D and my wife 2D. While we were waiting at the hotel we asked the front desk staff to check where the bus was and their repsonse was "it's on Cuba time".
- Official Description (provided by the hotel):
- A good standard property with an excellent beachfront location. Sol Cayo Coco is the only hotel with access to two different but equally charming beaches, situated amidst gardens and palm grove facing the sea and the white fine sand beach. The hotel is ideal for families with children, couples, honeymooners and weddings. This paradise is the perfect spot to combine great fun with fantastic relaxation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Cancelon, Prodigios Interactivos SA, TripOnline SA, Booking.com, TravelUp and Evoline ltd so you can book your Sol Cayo Coco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sol Cayo Coco Hotel Cayo Coco
- Sol Hotel Cayo Coco
- Sol Cayo Coco Cuba