We stayed at this resort August 16-23, 2014 and had a wonderful vacation from start to end. To begin with, it is very seldom that people comment positively about airlines, we only hear about the bad experiences. I would like to take this opportunity to mention that our flight down with Sunwing was excellent. The flight attendants were wonderful with special mention for outstanding service to Ashley and Eddie.
Our first morning we attended the information meeting and I was truly impressed that the management attended the meeting to welcome guests and introduce themselves. This was a nice touch when they have guests arriving daily and take the time to do this; clearly this kind of attention is reflected in the service at this resort as the staff are lead by example. The meeting was informative, not a big sales push for excursions and was kept short.
Rooms: the resort is very large and has 10 buildings for accommodation, we were in building number 1 which was very convenient to the pool, lobby and main buffet restaurant. The rooms are very nice and quite spacious; the bed was not that comfortable with small pillows but we asked for extra pillows and it was a definite improvement. The rooms are kept spotlessly clean.
Food: the choice of food is excellent, the buffet is wonderful with a huge array of selections at every meal. I would find it difficult to believe that anyone could complain as there had to be something that would meet every requirement/taste. The a la carte restaurants were not the best that I have had but again satisfactory and you can always return to the buffet if you didn't enjoy the meal. The waiters and waitresses were friendly and attentive and warmly greet you at the door as you enter. They were all wonderful but one waiter who stood out particularly was Noyling - he is a credit to you. There was also a lady in the Mediterranean restaurant during the day and she was wonderful too.
Bars: the bars have a really nice ambience especially the lobby bar that is very relaxing. The drinks were great, no complaints with the wine, wonderful mimosas, cappuccinos and the cocktails were really good - no watered down drinks here, they were very strong. Pedro in the pool bar was excellent, I loved his iced coffee - his specialty.
The gardens and landscaping are beautiful, they have done an amazing job in 2 years, the gardeners are always seen working hard all day. The pool is very nice and the water was a great temperature all the time. The shows were very good and the animation team were very friendly. The Michael Jackson show is very well done.
A couple of suggestions: in some areas where there is tile and there is a lot, it becomes extremely slippery when wet. I'm not sure how they could resolve this but it might be an idea to put up cones in areas that have tile when the floors have been washed or it has rained or wet from being in the pool. It is definitely a slip hazard and we saw quite a few people slip and putting up cones or fold up yellow signs would alert people to be cautious in these areas.
You will definitely need mosquito repellent, as you would for most places in the Caribbean - you will likely be bit at some point so take repellent and bite cream to avoid the discomfort. They do spray the resort but I highly recommend taking your own precautions too.
The beach is very nice but has some very scary looking stones. We had a wonderful tour of the resort from Lisbet and she explained that the stones were going to be polished so that it would not be a hazard for people getting in and out of the water. This will definitely be an improvement. Go to the beach at night and see the stars - lovely.
Excursions: the ones that we booked through Sunwing were excellent value and were wonderful tours that added to our memories of this vacation. It is a real bonus that the 2 Sunwing representatives are on site every day, all day, not just limited hours/days. They do a wonderful job and are knowledgeable and friendly and answer all your questions. Cecelia is a customer service representative who is always so friendly and kind to guests and is also there to answer any questions or concerns in the lobby area.
This resort is operated with efficiency, outstanding customer service, friendly and welcoming staff and attention to detail. I would recommend this resort, it is definitely a book with confidence resort and I would return if I were to visit Cayo Coco in the future.
- Official Description (provided by the hotel):
- Escape to the tranquil oasis of Cayo Coco and find refuge at the stunning Memories Flamenco Resort, exclusive to Sunwing. Resting on a glorious beach that kisses dazzling turquoise waters, this brand new 5-star all inclusive resort is the ideal getaway for families and couples. Stay in this all-suite hotel’s elegant, bright, and spacious rooms that open up to breathtaking views of the tropical gardens or the sea. Dining options are plenty at the many fabulous restaurants serving up a feast of delicious international cuisines. The snack bar will make sure your appetite is kept in check 24 hours a day, while the lively bars will quench your thirst and keep you refreshed day and night. Enjoy an array of fun land and water sports, group activities and live entertainment at this beautiful resort. Water enthusiasts will revel in Cayo Coco’s barrier reef, the second largest in the world, perfect for snorkelling and marine adventures. Shoppers can delight in some shopping at the charming handicraft market, while children can enjoy supervised activities in the Kids Club. The romantic and intimate atmosphere is perfect for romantic getaways, weddings, and honeymoons. Venture off the resort to discover a medley of fun activities and sites by exploring the beautiful lagoons and natural attractions of this picturesque island. ... more less