My friend and I stayed at Memories Flamenco Cayo Coco from Dec. 29 to Jan. 5. We were a bit worried after reading the very mixed reviews of this resort, but were quite relieved to find it was a beautiful, clean, modern (compared to older resorts in Cuba) resort with great facilities and wonderful staff.
We were met by staff at the airport shuttles with our bracelets and room keys, which meant we didn't even have to check in. The ride to the resort was about 15 minutes, 20 tops. When you arrive, they give you a welcome drink and tell you they'll bring your bags to your room.
Our room (junior suite) was the nicest we've ever stayed in in Cuba (this was my third trip and my friend's seventh trip to Cuba). It was bright and clean and pretty. There is a hairdryer in the room and a mini bar that Sunwing keeps stocked with coke, beer, and a big bottle of water that they replace every day.
The beach was great. Yes, there is coral, but it's not the end of the world. There is coral between the beach area and the ocean, so if you stay on the beachy, sandy area, you have no problem. And if you want to head into the water, you can do one of three things: wear sandals or water shoes, go barefoot and be careful, or walk across the pier and down the stairs directly into the water. It's really not a problem at all.
We read that there are mosquitoes, and this is true, but we only got bitten at night, especially standing by the pool to watch the water ballet (which was incredible!). Bring insect repellent and afterbite.
The food is just fine. No one goes to a Cuban resort for the food and you need to manage your expectations. I'm vegan and gluten-free, and even I managed to find enough to eat. My friend had hot pasta or pizza, made to order, every night. There is a good salad bar. And of course lots of meat and seafood (if that's your kind of thing).
The service in the buffet was wonderful. The staff are so kind and friendly and genuine. For anyone who had bad service, I just have to say that a smile goes a long way. If you are polite and kind to the staff, they will go above and beyond for you. I saw too many of the guests abusing the staff, and this is just uncalled for. If something isn't exactly the way you like it (e.g., they don't steam your eggs the way you make them at home), it's best to realize you're on vacation and it's one week out of your life. We did experience that the food at the buffet was often cold, as others have said. It would be nice if they could find a way to keep the food heated better, but again, really not the end of the world.
There were sometimes long waits for drinks at the bars, but the bartenders work so hard and were generally very good about knowing whose turn it was next. Lots of people did bring travel mugs to have the bartenders fill rather than using the little cups provided.
The pool area was great, and there were actually three pools: the large, main pool; the lower pool with the swim-up bar; and a kids' pool. There were always servers coming by to take your drink order and bring your drink right to you. There were also always games and dance lessons, etc. going on at the pool area.
The highlight for us were the performances every night. The dancers are incredible, and they really put on a fantastic show. As others have said, the Michael Jackson show was amazing — it even got a standing ovation!
There were several excursions offered, and we chose to go horseback riding at their sister resort, Memories Caribe. It was a 20-minute horse-and-carriage ride away, and then you get to ride along the beach for an hour. It was lots of fun.
The only drawback for us, which has nothing to do with the resort or facilities itself, were all the young kids running around. Last year, we went to the adults-only Melia Cayo Coco and loved it. This place was just about as good, but we prefer adults only.
Also, the only problem we had in the room was on the first night. I switched on the floor lamp in the corner and blew a fuse. I called reception (0) but they didn't seem to understand me and accidentally disconnected me. I then called service (800) and they spoke better English and said they'd send a technician to the room. While I was waiting, I looked around for the fuse box and found it near the door. I just switched the one switch that was on Off to On and it worked. But when I tried to turn on that lamp again, it blew a fuse again, so we didn't use it. The technician arrived after about 10 minutes or so, and I told him I already fixed the problem. He smiled and joked with me, and left.
Overall, the resort was great, and I highly recommend it. There are always going to be complainers, but if you go with an open mind and just relax about trivial things, you'll have a fantastic time. Your holiday is what you make of it.
- Official Description (provided by the hotel):
- Escape to the tranquil oasis of Cayo Coco and find refuge at the stunning Memories Flamenco Resort, exclusive to Sunwing. Resting on a glorious beach that kisses dazzling turquoise waters, this brand new 5-star all inclusive resort is the ideal getaway for families and couples. Stay in this all-suite hotel’s elegant, bright, and spacious rooms that open up to breathtaking views of the tropical gardens or the sea. Dining options are plenty at the many fabulous restaurants serving up a feast of delicious international cuisines. The snack bar will make sure your appetite is kept in check 24 hours a day, while the lively bars will quench your thirst and keep you refreshed day and night. Enjoy an array of fun land and water sports, group activities and live entertainment at this beautiful resort. Water enthusiasts will revel in Cayo Coco’s barrier reef, the second largest in the world, perfect for snorkelling and marine adventures. Shoppers can delight in some shopping at the charming handicraft market, while children can enjoy supervised activities in the Kids Club. The romantic and intimate atmosphere is perfect for romantic getaways, weddings, and honeymoons. Venture off the resort to discover a medley of fun activities and sites by exploring the beautiful lagoons and natural attractions of this picturesque island. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Cancelon, Evoline ltd and TravelUp so you can book your Memories Flamenco Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.