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Memories Caribe Beach Resort
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Reviews (5,250)
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2,091
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Reviewed April 15, 2014

We travelled to this resort with a group of 18. We were married on the beach and I could not ask for a better day filled with heart felt memories. The staff at this hotel is fantastic. I must say that I have never made more friends then I have with the entertainment team. Only problem to that is that when you make friends with them, you miss them. I hope to someday return and have my honeymoon at this location.

Room Tip: Stay in the Junior suites
  • Stayed: December 2013, traveled with family
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2  Thank BrendaThorold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this reviewResponded April 20, 2014

Dear BrendaThorold,

Thanks a lot for posting your opinion about your holidays in our hotel.
At Memories Caribe Cayo Coco we are committed to enhance and improve staff attitude and quality service.
Your review shows us that we are in the right track and still we have a lot to work to do.
Please, do not hesitate to let us when you are coming back and if we can be of any assistance.
Sincerely,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014

We absolutly fell in love with Memories Caribe. We were there for one week, we did not want to leave...The resort was awesome,and the staff was so kind. The service was excellent,always with a smile. The food and drinks, was really good. my favorites were the pizza,and favorite drink was banana mama ;) Great entertainmeent, i was really impressed.
Are room was big and always verry clean,are maid was wonderful. We were on the second floor,and we loved sitting on our balcony,so relaxing...The pool was great,but the beach took my breath away...If you want a great vacation,you need to go to memories Caribe!

Room Tip: Higher floors,have the best view.
  • Stayed: April 2014, traveled with friends
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1  Thank 1Nathalie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this reviewResponded April 20, 2014

Hello 1Nathalie25,

It’s a pleasure to receive your opinion about your stay in our hotel. It is nice to know that you enjoyed it. We are pleased to receive your polite comments. Thanks a lot for having chosen our resort.
Let us know in advance when you are planning to return and advised us in order to fulfill your needs.
At Memories we try very hard to make everyone feel happy and love caring, it looks we have accomplished that with you.
We thank you for coming here and for giving such a nice opinion about our resort.
Best regards,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

Hi everyone on tripadvisor.
First I would like to say that I am a travel agent and I went to this hotel blind other than through reviews. I have sold the property and location many times but I have never been to Cayo Coco.
This hotel is older and needs a lot of work to update certain things, like the rooms, out side apperance, and communication between staff members. Although the problems we ran into were serious they were taken care of.
The staff for example(bar, resturants, chambermaids) were amazing.
I would recommend trying the Wine Store which is located in the main lobby. It cost $10 CUC per person but well worth it. They have some amazing wines.
The food was great in the buffet. In the mornings instead of complaining that the bacon is not cooked enough take it too the grill area and they will be more than happy to cook it more for you.
The evening shows that they had were okay but even though they said it was a theme we could not find one other than the romance show.
We would go back again to see the changes that are being done with the hotel.
All said and done we enjoyed our holiday and that is whats important.
And if you wish to do the upgrade to Diamond Club I think it is worth the extra, but it really depends on what you want out of your holiday.
Please go with an open mind and heart and you will enjoy your vacation.

Room Tip: If you upgrade to Diamond Club ask for the block 2904/2904/2902/2901
  • Stayed: April 2014, traveled with family
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1  Thank lovetotravelhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this reviewResponded April 20, 2014

Dear lovetotravelhappy,

Thanks a lot for posting your opinion about your holidays in our hotel and for having chosen our resort.
We are pleased to receive your polite comments. It is nice to know that you enjoyed your stay.
We hope to see you soon over this paradise; at Memories Caribe we are trying to improve every day and keep customer happy and willing to come back.
You’re very welcomed here!!!
Best regards,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

The nightly entertainment was excellent!!!!......Pool bar was awesome with great service!!!.....food was good.....from pizza at the beach to home made potato chips and burgers at the pool bar....and fresh churros daily at the pool.....we had a room with lake view and was amazed by the view.....water daily in the room fridge and bathrooms in the room where updated and had a tub which is a first for us in Cuba.......Our waitresses at the Buffet where excellent .......we really enjoyed the piano players at the piano bar.......Overall we really enjoyed this resort and would highly recommend it to everyone.......cant wait to return... :)

  • Stayed: January 2014, traveled as a couple
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1  Thank XXXCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this reviewResponded April 20, 2014

Dear XXXCanadian,

Thanks a lot for posting your opinion about your holidays in our hotel.
We will congratulate the workers you mention because of their good job.
At Memories Caribe Cayo Coco we are committed to enhance and improve staff attitude and quality service.
Your review shows us that we are in the right track and still we have a lot to work to do.
Please, do not hesitate to let us when you are coming back and if we can be of any assistance.

Sincerely,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

Our first time in Cuba and Memories Caribe in Cayo Coco had excellent service. We were there for one week Mar 26 to Apr 2, 2014. The staff was extremely helpful; especially Eynel, he is a superb person and mader vacation a great experience. We were 6 adults(Toronto,Brampton&Malton, Canada) all first time vacation in Cuba; the 4 members in our group was their very first experience at an all-inclusive resort and we all had a wonderful, great vacation-highly recommend this resort. The staff is extremely nice, from the checkin to bellhops to buffet; Yamie & Yaima at our breakfasts and lunches and Maceo at our dinners were all great staff and made us enjoy our food so much more; lots of variety of food which was great; the snack bar was great for anytime snacks & drinks; the gardeners and the entertainers were also extremely nice - the entertainment was very enjoyable; everyone is very, very nice and helpful - all smiles all the time. The beach was beautiful, miles and miles of amazing beach; our rooms were always clean; our maid, Damaris was wonderful; we were in bldg. 19 and 22; best bldgs with lakeview rooms.

Room Tip: balcony rooms on 2nd floor are great; bldgs 19;22;24 - corner suites have large wraparound balconies.
  • Stayed: March 2014, traveled with family
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1  Thank bibi795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this reviewResponded April 17, 2014

Dear bibi795,

It’s been a pleasure to read your comment on our resort. I t is so nice to know the way you recommend it and talk about each of our workers, all of them will be congratulated for having brought you such a nice attention, that you went home and you can not forget about them, really, it is a pleasure to read your comment and answer it.
We hope to welcome you once again and at that time you will not want to go home, you just will want to stay.
You’re very welcomed here!!!
Best Regards,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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