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“Great Experiance”

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Memories Caribe Beach Resort
Ranked #5 of 12 Hotels in Cayo Coco
Slave Lake, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Experiance”
Reviewed March 4, 2014

What a great holiday...
We took our vacation at the end of January first few days of Febuary. I gotta tell you not being by a city was really nice. The hospitality was pretty decent and the best service by far was in the piano bar. We went there for drinks and Jason and Julie that were on the day shift sure know how to accommidate. Jason makes the closest thing to a ceasor than anybody despite not having the clamato juice.
The food was fantastic and I am a pretty picky eater. The stir fry and pasta bars were the absolute best.I liked the cooks in the morning who prepare the eggs. They were always friendly and smiling even though there are "those people" who demand better service even when it is good.
The beach was fantastic despite the fact that you have people saving chairs for hours on end and not showing up till early afternoon. It got to the point where I would take stuff off and pile it on the beach and move the chairs and watched the fun afterwards. Do not do this.
We took the half day trip to Moron and it was well worth it to get off the resort for a time. I would only recommend the halfday as we were home an hour before the full day trip.
My one complaint I would have is the shows at night were a bit riske' for young kids..I was watching reactions of some mothers with small children and it was actually priceless.
My wife and I had a great experiance there and met a lot of great people, english and quebecois.
The beach was not as windy as the pool areas so we spent most of our days down there.
i recommend people take a flashlight for night walks as some areas are not lit up well and bring go cups as the glasses they serve the drinks in are pathetic.
All in all a great time

  • Stayed February 2014, traveled as a couple
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Helpful?
2 Thank beachcowboy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this review, March 6, 2014
Hello beachcowboy2014,

It was nice hearing your comments after enjoying holidays at our resort. We have taken note of your comments and we'll make sure to work on them. All feedback is always really appreciated and the ones from our customers are even more imprtant than any other. We do hope we'll be welcoming you again in the near future and by that time it would be nice if you could get in touch with us a few days in advance. That would help us to make sure you enjoy a lot better holidays.

Warmest regards,

Eynel Manuel Verdura Morales
Sales Manager
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Traveler tips help you choose the right room.   Room tips (934)
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English first
Moose Creek, Ontario
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 4, 2014

My husband and I travelled there on February 18, 2014 with two friends. We had never been to the Cayo Coco area and it was a wonderful place. This was our 17th time to Cuba. We have been to Varadero, Havana, Holguin, Santiago de Cuba and Camguey. The resort was medium size, easy to get around with lots of greenery. The food was good - there was always something good to eat. The gardeners took very good care of everything. The rooms were big and clean. The resort needs some upgrades like painting, etc. but on the whole not too bad. The staff were amazing, going above and beyond and were always smiling and singing. A special thanks to Lenny at the beach bar, Ariel, aerobics instructor and Michael in the diningroom. The beach is absolutely amazing, we saw star fish bigger than our hand, a stingray and sand dollars and shells galore. Tip: The four of us rented a taxi (we asked at the front desk and she called the taxi and told us the price which was $45.00) and we toured around a bit and went to the small market and then to Lenny's Bar and Grill which is located on Playa Prohibida. For $15.00 you get an excellent lobster meal. We had that and beer and it was $20.00 CUC each (including tip). There was a three man Cuban band and they treated us to some great music. Tip: DO NOT rent scooters, either from the resort or otherwise, because most are not licenced and you use at your own risk. It is better to rent a taxi and pay a bit more. All in all, I would highly recommend Memories Caribe to anyone. If you are nitpicky and see every little fault and don't like the food then my advice is don't go to Cuba. The people that love Cuba, myself included, go there for the culture, rusticity, the stunning beach and the people. It is the best southern destination in my opinion.

Room Tip: Get one with a balcony.
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  • Stayed February 2014, traveled with friends
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Helpful?
4 Thank HeatherMooseCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this review, March 6, 2014
Dear HeatherMooseCreek,

Thanks a lot for posting your comments after enjoying a wonderful vacation at our hotel. We see you 've been traveling to our country quite a lot and that helps you to compare different things. We do hope we can welcome you again quite soon to enjoy memorable holidays with our team at this amazing Caribbean spot. Please, do not hesitate to contact us. It will be a pleasure to help you with your requests.

Kind regards,

Eynel Manuel Verdura Morales
Sales Manager
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Summerside, PEI
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014

Travelled to Memories Caribe in January and we had a great vacation. This is a small resort compared to other resorts that I have visited that being said, it certainly is not small on character and ambiance. The food was great with lots of choices, the beach wonderful :) I can't really comment on the nightly entertainment as we didn't take in any of the shows except for the water ballet which was fantastic. If you go to Cuba go with an open mind and no expectations don't sweat the small stuff most of all enjoy yourself.

Room Tip: We stayed in room 2310 close to the beach the restaurants and the pool and just far enough away that...
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  • Stayed January 2014, traveled as a couple
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Helpful?
2 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this review, March 6, 2014
Dear Karen M,

It’s a pleasure to read opinion about your stay in our hotel. It is nice to know you enjoyed it at all times. We hope to see you soon over this paradise since at Memories Caribe we are trying to improve every day and keep customer happy and willing to come back.

Best regards,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 2, 2014

We had travelled to Varadero prior and enjoyed it so decided to try another part of the country this year. We selected Memories Caribe based on reviews we'd read.

Pros- direct flight with Sunwing
- quiet area. No towns close so there were no locals selling things on the beach.
- rooms were large and clean. Nothing fancy, but more then fullfilled our needs.
- food was better then we expected. Loved the variety. Also that there were several options so we weren't stuck with the buffet only on days when we had no a la cartes booked.
- entertainment was varied enough to keep us interested. Our favourite was the pool show on Sunday night. Lots of activities throughout the day. Noticed there were many different activities for children throughout the day as well
- our a la cartes were amazing! We enjoyed our meal on the beach as well as our meal at the Italian restaurant. Food was very flavourful and the quantity was more then any of us could eat. Also liked that each one had entertainment provided.
-If we walked to the next resort (to the left), there were plenty of fish to see whether you were snorkelling or just looking down.

Cons -Sunwing rep changed location of our meeting so we missed half of it.
-If we weren't at the beach by 9am we likely wouldn't get a chair. Always found some by the pool though... We noticed they were building more sun shelters on the beach so maybe they'll be getting more chairs to go with them
-not all excursions are advertised

For Cuba, we thought this resort exceeded our expectations. Prices were a bit higher then Varadero but since it's a bit more isolated we expected that.

Room Tip: We stayed on an upper level and were visited by frogs and lizards. All part of the experience.
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  • Stayed February 2014, traveled with friends
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Helpful?
8 Thank Melacat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this review, March 6, 2014
Hi Melacat2013,

it is a pleasure to read your comments and we really appreciate your kind words. We'll make sure to share your comments with the whole staff and they will be happy to hear our whole team helped to build a perfect holiday for you. We expect to welcome you again at some time in the near future to keep enjoying memorable vacations.

Best wishes,

Eynel Manuel Verdura Morales
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Texas, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2014

So like, last year I took some vacations, But I felt like going to Cuba, and I saw this Hotel which got my attention, so I went to it. The food is so delicious, also the Beach is so damn beutiful. The service is so good. I usually take some vacations but I have to say that Memories Caribe is so profesional. I´d like to say thanks to Ernesto Aguilar because he recomended me the best stuff in there.

Room Tip: The food in here is so delicious, check it out!
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  • Stayed December 2013, traveled solo
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Helpful?
2 Thank Racer_dxdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this review, March 6, 2014
Hello Racer_dxdy,

Thank you so much for letting us know your comments and for taking some of your time to share your experience at our hotel with the rest of the Trip Advisor community. We'll forward your opinion to Ernesto Aguilar so he can know. As a team, we are, at Memories we try very hard to make everyone feel happy and love caring, it looks we have accomplished that with you. Let us know in advance when you are planning to return and advise us in order to fulfill your needs.

Warm regards,

Eynel Manuel Verdura Morales
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Colborne, Canada
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 28, 2014

My daughter and I absolutely loved caya coco...memories was only 10-15 mins from the airport. The resort was clean, well maintained , rooms were large, the staff were helpful, and friendly ....... just an amazing beach....can't wait to return

  • Stayed February 2014, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
11 Thank punkie78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eynel v, Director of Sales at Memories Caribe Beach Resort, responded to this review, March 6, 2014
Dear punkie78,

It has been a pleasure to read your comment about your stay in our hotel. It is very good to know that you and your daughter had a very good time here and that all the workers treated you very well. All of them have already been congratulated for having brought you such a good service.
Thank you for considering coming back to the same place, it’s a privilege to be the one you prefer among others. We will wait for you and your family back in our hotel and will give you all a warm welcome.

Best Regards,
Eynel Verdura Morales
Sales Commercial Hotel Memories Caribe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 28, 2014

We just came back from a week at the Memories Caribe and although we thoroughly enjoyed ourselves there were some aspects that were disappointing.

We had opted for the Diamond Club. At check-in around 12pm everyone received their room except for us. We were told that it would only be available at 3pm so we went off, had a drink and returned at 3pm to be told the room wouldn't be ready before 4pm. At this point we're annoyed, we paid extra and couldn't even get a room. We returned at 4pm only to be told that the room would only now be available at 5pm! Front desk clerks we're rude and made little effort to appease our frustration...got to the room and the room keys didn't work so back to the desk for another set of keys ect...

Rooms:

Our room was never cleaned properly, the toilet wasn't washed for two days and we got back from the beach to find maggots swimming around in the toilet....a little gross!

Food:

Food was decent, the A La Cartes were absolutely awful but the the service was good..stick to the buffet the food there was great and plentiful also well varied. Ate well at the beach the pizzas were great and breakfast was also great.

Beach:
Been everywhere in the caribbean and by far one of the best beaches we've ever seen!

Bathrooms Cleanliness ect..
Public bathrooms are putrid, smell of urine and if you're lucky you might get a toilet seat.
They lack attention to small details, no coasters under glasses, no linens for dinner only napkins....really small stuff but considering how old and rundown the resort is at least focus on small things.

Overall Impression:
Had a great time the weather, beach and food were all good which is what we wanted. Went in with no expectation and that was a good thing.

Yissel at the snack bar gave us the most incredible service...The Cuban People are all gems & the service everywhere was, for the most part, great!

Room Tip: Rooms are old it doesn't really matter
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Memories Caribe Beach Resort

Property: Memories Caribe Beach Resort
Address: Carretera a Cayo Guillermo | Jardines del Rey, 67210, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cayo Coco
#5 On the Beach Hotel in Cayo Coco
Price Range (Based on Average Rates): $
Hotel Class:4 star — Memories Caribe Beach Resort 4*
Number of rooms: 328
Official Description (provided by the hotel):
Memories Caribe Beach Resort offers 328 rooms in different categories, including 280 rooms in deluxe category, 48 junior suites and 56 connecting rooms (deluxe category, 4 of them handicapped accessible). For your convenience, our facilities also have rooms for smokers and non-smokers. RESTAURANTS: International buffet "Las Arcadas" (air conditioned), Breakfast, lunch and dinner service; Italian restaurant "Arenas Blancas" (fan aired), Dinner service; Seafood restaurant "El Coral"Dinner service; International restaurant "El Coral" Dinner service. BARS: Lobby bar "Oceano Atlantico" (9:00 to 23:00 hrs)Selection of national and international drinks included Premium beverages offered at an additional cost; Snack bar "La Estrella" (24-hour service) Selection of national and international drinks included; Aqua bar "Los Delfines" (9:00 to 17:00 hrs) Selection of national and international drinks included; Beach bar "Uva Caleta" (9:00 to 17:00 hrs) Specialized in Cuban cocktails. ... more   less 
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Also Known As:
Memories Caribe Beach Resort 4* Hotel Cayo Coco

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