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Thankyou Frantzy!!!

We stayed at the Royalton Bavaro in Punta Cana and booked two excursions being the adventure buggy... read more

Reviewed December 8, 2019
jessicab210521
Interesting!

We signed up for a two city tour which included a speed boat ride through the mangrove swamps and... read more

Reviewed November 1, 2019
782marilyna
,
Kitchener, Canada
via mobile
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Reviewed December 8, 2019

We stayed at the Royalton Bavaro in Punta Cana and booked two excursions being the adventure buggy and Saona Island day trip. The service we received was excellent thanks to Frantzy! He always had a smile on his face andnothing was ever to much trouble. We would highly highly recommend booking through him.

Date of experience: December 2019
Thank jessicab210521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2019 via mobile

We signed up for a two city tour which included a speed boat ride through the mangrove swamps and a visit to a crocodile farm. It was a great way to look at Cuba and the guide and driver were accommodating and knowledgeable. I would recommend this to get a real perspective.

Date of experience: October 2019
1  Thank 782marilyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2019

Just wanted to write a quick note about our amazing Sunwing Rep Keila Martinez!

We stayed at Emotions Playa Dorado I’m Puerto Plata and Keila was around the front of the resort all day and always was interacting with us!
She even answered my questions via What’s App after hours!
Thank you Keila your amazing at customer service and just a great kind fun person!

Date of experience: October 2019
1  Thank Victoria6711111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2019

Due to a scheduling issue, we didn't get the bus for the Cigar, Sugar, Rum tour. It would have been our third time on the wonderful tour. Our Nexus rep a the hotel happily refunded our money and kept a smile on her face. Just remember to keep your receipt and to have a viable reson for not being able to make it on the tour, sleeping in is NOT a good reason :) .Great service!

Date of experience: October 2019
Thank cassiehall2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2019

We booked a "Day in Havana" from Cayo Coco. However, due to the collapse of Thomas Cooke airline, the trip was cancelled, and we only found out about it when we got there. However, our rep "Mario" that was at the Memories Flamenco Beach Resort spent the day on the phone with their office and got us a credit towards other excursions. so we did the following:

Cigar, Rum and Sugarcane Tour:
September 30, 2019 the tour guide was amazing. Although it rained all day, she made the guide extremely informative and entertaining. I would definitely recommend this tour to everyone. Although we spent the majority of the day in the bus, we didn't mind it because the stops were amazing and we learned a lot about Cuba (City of Moron to be specific).

Break at Pillar beach with Dolphin Encounter:
September 28, 2019. The tour guide was excellent, she was friendly and kept it together even though we dealt with some annoyance with other tourists. The dolphin encounter was great, but the staff there were unfriendly and didn't want us there basically (at the facility). The beach at Pillar was amazing! Would definitely recommend. PLEASE NOTE: If you have a baby, you should NOT get onto the speed boat that is on lake as it is extremely dangerous for the little ones. It is an actual speed boat that goes up to 100kms/hr

Couples Massage:
October 02, 2019: We took a walk to a nearby resort, and they were phenomenal. Extremely friendly, great service and were very accommodating even though we had a baby with us.

The only suggestion I'd make is to get more variety of tours.

Date of experience: September 2019
1  Thank Hovsep T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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