Our stay at Sandcastle was incredibly disappointing, for several reasons. Before I explain the details of our uncomfortable experience last year, I have to be fair--my family arrived with two more guests than we'd expected. Upon arrival, we assured our hosts that we would be happy to pay for our extra guests and apologized for the change of plans. In most hotels, that would have been the end of it. But Sandcastle is, apparently, not most hotels. The hosts overreacted, to say the least. They were, quite bizarrely, outraged. We apologized some more, and really expected it to be over. However, they were very rude and unwelcoming, and persisted in their rudeness throughout the duration of our stay. On New Year's Eve, the host accosted my sister--the very sober mother of a two-year-old--on the path as she returned to her room, and accused her of being drunk. Completely bizarre and inappropriate. The next evening, he eavesdropped outside my brother's room, and responded aloud to their conversation. Again, completely bizarre and inappropriate. We'd been very much looking forward to our stay since we reserved the hotel the previous New Year's--it's in an idyllic spot, and we'd anticipated complete relaxation. What we received, however, was an anxiety-ridden four days where we felt it necessary to tiptoe around the hotel in fear that the hosts would yell at us! Completely, and utterly unprofessional. While I understand that they may have been annoyed that we brought extra guests (for whom there were more than enough beds, I might add!), their persistance in making us uncomfortable was the height of inhospitable behavior. It's sad, because it's a lovely hotel and it ought to have been a fantastic week.
- Official Description (provided by the hotel):
- The home of the original Painkiller and situated on one of the world's best beaches, the Sandcastle Hotel and Soggy Dollar Bar are located in White Bay on Jost Van Dyke in the British Virgin Islands... or, as we like to say... at the corner of sunny and shady. For over 46 years the six room boutique hotel and adjacent world famous Soggy Dollar let's you eat, drink and stay in the middle of paradise. ... more less
- Also Known As:
- Sandcastle Hotel Jost Van Dyke, British Virgin Islands