Stayed over the Jubilee Weekend with my Husband & my 83 year old Dad. I had requested a room with a walk in shower for my father & was delighted to see they had given my dad a disabled room which was perfect for him due to his age & health conditions. Our room was nice & decorated to a very high standard & with a lovely bathroom, the only gripe was that the phone in the room was broke, the room was very dark with a very small window & overlooked the garden centre next door! We had lunch in the Hotel on our first afternoon which was nice although I had ordered a toasted sandwich & did not realise it would be fried bread which was very greasy! My dad asked for his sandwich on bread & butter & his came on fried bread but he just ate it as you dont like to moan!! We ate in the Italian Restaurant at the back of the Hotel on Saturday Evening which was nice but there was only one waiter on who was running around like a headless chicken so the service was very slow! Breakfast was a huge disappointment, it was self service which included making your own tea or coffee etc out of a hot flask & to get to the cooked breakfast options, you had to walk up a slope, through the back dining room, along a small dark corridor that had another upward slope & then you arrived at the cooked breakfast bar! You were served with a choice of cooked breakfast, but it was not very hot at all and the toast was like cold cardboard.
We ate in the Hotel Restaurant on Sunday Eve which was lovely but again it was not without a few minor problems! Firstly, they got my dad's order wrong but we just left it, & secondly we ordered wine with our meal & when it came we had to ask for wine glasses. It was clear that the problems were arising because there just did not seem to be enough staff on. Service in the drinks bar was another understaffed problem, over the weekend we heard so many people moan & complain about having to wait etc etc!
This is all such a shame, as the Hotel is really beautiful, it's tastefully decorated, with very hard working staff, and the managment are lovely lovely people who go out of there way to make you feel welcome.
Please dont let me put you off staying here as it is well worth a visit as it really is a lovely modern beautifully refurbished Hotel & despite our few minor issues we did enjoy our time here.
- Official Description (provided by the hotel):
- In the heart of Wales' enchanting and traditional market town of Newcastle Emlyn and with stunning countryside, picturesque beaches and historic sites just a short distance away, Gwesty'r Emlyn Hotel is the perfect place to visit.A complete refurbishment has transformed this 300 year old coaching Inn to give you the best of both worlds with contemporary chic and traditional accents sitting side by side. ... more less
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