I believe a good hotel should be judged on how they put right failures in service delivery and the De Vere staff did just that. Our buffet breakfast on the first morning was awful. Cold food which had not been refreshed and was past its best. The acting manager was disinterested in our complaint but the Food and Beverages Supervisor did all she could. Complementary cheese board and prosecco were followed by deduction of the offending breakfasts and bottle of wine on the house.
The hotel is pleasantly located in the Surrey countryside with a terrace facing tennis courts. Free wifi and tea/cofee machine in the lounge and complementary biscuits. We were in the Lodge and whilst it looked a little tired and the double bed was just that but which was very comfortable, things were more than adequate. The bathroom had bath and shower.There was tea and coffee making facilities. We were facing a busy lane but the traffic noise was minimal. The staff were very friendly and Angela made our stay enjoyable despite the bad start! We were there on a De Vere deal so all in all it turned out to be a successful trip.
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- Also Known As:
- Gorse Hill Woking
- Gorse Hill Hotel Woking