We have been visiting the Grasshopper on and off for the last 13 years and can honestly say that we have never been disappointed with the food we have eaten. We only ever visit for the carvery and after a couple of years without eating there we decided to give it a go and see if it was still as good as we remember. It's always been a lovely pub to visit when you don't fancy cooking a roast yourself and it has always provided better fare than some rubbery reheated roasts in various Surrey pubs. We were pleased to find that the roast is just as good, if not even better than before. However...the staff are the issue or more to the point the younger, inexperienced staff. Everyone makes mistakes but after visiting 2 weekends in a row it has become clear that the management need to invest in training their younger staff who forget drinks orders, don't understand what you have asked for in terms of brands of drink, remove plates but forget to bring desert menus, sugar, spoons and so on. I have heard other customers complaining about similar issues and it's a real shame. Younger staff need to be taught to use more initiative by those older and more experienced. It gets really busy in there but waiting for ages for a simple order of drinks gets tedious. Employ the young but show them how to do the job properly!
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