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“Poor value for money”

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Holiday Inn Runcorn
Ranked #2 of 3 Hotels in Runcorn
Reviewed October 4, 2013

Having booked an Executive room I was extremely disappointed to find :-
1. The bathroom was so small it was not possible to move around without banging into the toilet bowl
2. The lock on the room door did not work. The plate had been screwed on at an angle so that the bolt could not go through.

Also, the Steak, Kidney and Taragon pie was very poor - small with hard pastry and hardly any meat. But a good breakfast.

  • Stayed: October 2013, traveled on business
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Thank Headboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded October 7, 2013

Dear Headboy
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that there where certain aspects of your visit that did not meet your standards in particular the lock on the door and your dissatisfaction with the steak, kidney and tarragon pie.
I have passed your comments onto the Maintenance Manager and Head Chef for further investigation.
I would like to once again thank you for raising these issues with me as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do.
Kind Regards
Jonathan Huglin
General Manager

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512 - 518 of 729 reviews

Reviewed September 30, 2013

I booked this hotel.. because the offer was to good to refuse. It is in good distance to chester zoo, cheshire oaks and large food and drink outlets. The hotel was ideal out of the way from main roads etc, our room backed on to the woods which was really nice. The rooms are nice, clean and well presented. The receptionists where welcoming and extremely helpful. There was only one downside.. noise.. the room had a door leading to the next room.. which wasnt the best for keeping the noise out.. we ended up using a towel and the bottom of the door.. most of the day and night we could hear word for word what the other guest where doing.. i dont think this is any bad reflection on the hotel. i think it all depends on the guests that have booked...it was abit fustrating but i would go back there again and recommend to others.. just as a base to sleep if you are gonna be active during the day.

  • Stayed: September 2013
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Thank chocolatecoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded October 7, 2013

Dear chocolatecoke,
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to hear that you found the rooms to be clean and well presented, the reception team to be welcoming and helpful and that you would stay with us again and recommend to others.
I am sorry to hear that the noise from the adjoining room was a problem. I appreciate you taking the time to raise this issue with us and I can assure you that this will be discussed with the relevant Heads of Departments to save further complaints of the same nature.
I do hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

Stayed here recently for a work conference. This hotel has a lot of good points - the pool, spa and gym are nice, the communcal areas are really smart, the breakfast was excellent and there is plenty of parking. Its also nicely situated just off the M56. The conferecning facilities and service were brilliant too.
We ate in the restarant the night before the conference - the food was really good. I think most of us had steak - no complaints here! The 'seasoned wedges' are amazing!!!
We also got lunch during the conference which was also really good.
The staff on the desk were friendly and helpful at check in and check out.
The room was small but clean, the thing which let it down was that I paid £104 for it (then had to pay £10 for breakfast) and it was very tired, dated and had a lot of wear and tear. having siad this, it had everything I needed, the air con worked and the bed was comfy. I cant help thinking i'd have got a better room at the preier inn for half the price. If I was on a leisure stay with my partner I think I would have been really disappointed with the room.
I did note that some areas of the hotel were being refurbished, so hopefully that will extend to the rooms.
Overall a good hotel and a good stay, but rooms need some work to make it more than 3 stars for me.

  • Stayed: September 2013, traveled on business
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Thank Shaz105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded October 5, 2013

Dear Shaz105
Thank you for taking the time to write your review regarding your stay at the Holiday Inn Runcorn.
I am pleased to hear that you found the staff friendly, the food excellent and the spirit health club top be good.
We appreciate you taking the time to comment as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do. I am also pleased to confirm that a capital plan is in place to refurbish the bedroom block in the very near future.
I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013 via mobile

We Stayed here last night, the room was clean and the service friendly. We Didn't drink here but the bar seemed to be buzzing. Would stay here again, cheap room and they even throw in a brew! My friend used the gym and said it was pretty good. Just wish I'd had more time to use the pool!

  • Stayed: September 2013
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1  Thank handyreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded October 5, 2013

Dear steffiweff,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am delighted to hear that you found the room to be clean and the service friendly. I am sorry to hear that you did not have chance to relax and unwind in our Spa facilities and I do hope to welcome you back in the near future and hopefully you can squeeze in a dip or maybe even a drink in our Hub Bar.
Kind Regards
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

We celebrated our Wedding on July 6th 2013 at the Holiday Inn Runcorn ceremony, wedding breakfast 100 guests and evening do 200 guests. We highly recommend Sally Jones the Holiday Inn Wedding Coordinator she was truly outstanding a cool, calm and collected lady who made sure every detail was perfect. Sally ensured everything was in place ready for the big day nothing was too much trouble and she catered and tailored the wedding to our specifications. Having 14 bridesmaids Sally also managed to provide an additional room for hair and make up this enabled 'Eye Candy' from Liverpool to set up the salon. The ceremony was perfect and the room dressed beautifully (thank you Richard) Audrey was on hand for the big day to offer her full support she coordination the day to day running, friends and family. Audrey was very calm and assertive (thank you Audrey fantastic leadership skills). The meal was lovely, being a vegetarian I had the choice of choosing my own meal and it was delicious. Sally managed to attend our wedding ceremony even though it was her day off, this truly shows her commitment to her job and the professional relationship she builds with customers 'newly weds'. Sally went above and beyond the call of duty, it was so very kind of her and made our day feel more special. We can't thank you enough Sally for everything you did for us, considering you only had 12 weeks to put everything together it was absolutely magnificent. You are a credit/asset to the Holiday Inn and we both valued your knowledge, expertise and hard work. Each visit we had you made us so very welcome and I would recommend you Sally to every new bride and/or groom they would not be disappointed. I didn't manage to note all staff names but if you helped or contributed to the day in any way thank you. Top Marks Holiday Inn but that's thanks to Sally xxx

  • Stayed: July 2013, traveled as a couple
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Thank yvonne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded October 4, 2013

Dear yvonne s
Thank you for taking the time to write your review regarding your recent Wedding here at the Holiday Inn Runcorn.
I am delighted to hear that you have such praise for Sally Jones and I know that she too will also be thrilled to hear such feedback. Your compliments regarding Richard and Audrey’s support throughout the day will also be passed on, along with the comments regarding all staff who assisted yourself and your wedding party on your special day.
We appreciate you taking the time to pay compliment regarding your experience with us and wish you all the happiness for your future together.
I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013 via mobile

I recently stayed here with work- if I had of being paying for this myself I would have left and went somewhere else but this wasn't a option. Check in was great and quick- there was a number of people in our party so some delay but no more than expected. This hotel is huge so rooms where a bit of a trek over the bridge to get to them. We where all spread over a number of floors/ wings so we arranged to meet in the lobby for dinner.
Dinner in the hotel there was a couple of options- a buffet which looked anything but fresh that was sitting unprotected ( no sneeze guard etc ) in the bar or restaurant menu. Having ordered off the menu the food came down- this was ex frozen reformed food which was disappointing.
We all had issues with the cleanliness of the bedrooms- my room was on first floor. It looked ok on first impressions -room was small but adequate. I opened the wardrobe to put my bag inside and there was a jumper sitting folded on the shelf! And tags off other clothes left lying in the corner! I know other members of our group had dirty pillows and toes in the bathroom( not the same room)

  • Stayed: August 2013
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Thank skicrazyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded September 16, 2013

Dear skicrazyUk,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that you were disappointed with the food offered during your stay and that there where cleanliness issues with regards to your bedroom. I have passed your comments onto the relevant Heads of Department for further investigation and I once again would like to thank you for your feedback as without guest feedback it would be impossible to improve, which is something we are continually striving to do.
I do hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013 via mobile

Stayed here for 2 nights and found it to be just what we'd expect from a hotel with the added benefit of gym, sauna, pool and jacuzzi. We ordered a meal in the restaurant but the service was very slow, maybe chef needs assistance? Would use again and recommend to family or friends.

  • Stayed: September 2013
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Thank Carlisle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded September 16, 2013

Dear Carlisle2,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am delighted to read that you found the hotel to be just what you expected with the added bonus of the leisure club.
I am sorry that you found the service in the Restaurant to be slow, your comments have been passed onto the Head Chef for investigation.
I do hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Runcorn

Address: Wood Lane, Runcorn WA7 3HA, England
Phone Number:
Location: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Runcorn
Price Range: $53 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn

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