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“Holiday inn is great for giving you a good selection of pillows!”

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Holiday Inn Runcorn
Ranked #2 of 3 Hotels in Runcorn
Reviewed April 8, 2013

The hotel is clean and welcoming. Pretty standard for a Holiday Inn, I had steak in the restaurant and it was just lovely, beautifully cooked. Some friends had other things on the menu and felt that their food was a bit lack lustre and tasted processed. So if you are a meat eater the steak is probably the best choice. Breakfast was serve yourself,a good range or food and even had an electric pancake maker in the corner!

The public areas were clean and the drinks not too expensive at the bar, There is a pool table in the corner if you want to entertain yourself, and there are TVs scattered around too

The rooms were comfortable and the bathroom was a good size. Holiday inn is brilliant for giving you a real good range of pillows to suit your needs, so I slept well.

Room Tip: try the electric pancake maker at breakfast
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  • Stayed: March 2013, traveled on business
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Thank Mcreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Runcorn, responded to this reviewResponded April 28, 2013

Dear Mcreview,

We appreciate your feedback of our hotel. We are happy you found our welcoming hotel and room accommodations commendable. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We would like to assure you that we take each comment seriously as it has always been our goal to deliver only the best quality services and facilities.

Thanks again for your comments and we look forward to your return. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 - 573 of 743 reviews

Reviewed April 6, 2013

stayed here last weekend with my mum on a coach trip, the room was very nice and bathroom like new. our food wasnt that good but i think thats because we were on a bus trip.

the room was warm and clean and airy.

  • Stayed: April 2013, traveled with family
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Thank gibraltar2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J0nathanHuglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded April 8, 2013

Dear gibraltar2121
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am happy to hear that you found the room nice, clean and airy however I am disappointed to hear that you did not enjoy the food. I have passed this information onto our Head Chef for further training as the standards of the food should not differ between our guests.
I would like to thank you for bringing this to my attention and I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

Decided on a weekend away for Easter weekend with my partner and chose Holiday Inn Runcorn as Chester Zoo was also on the agenda and close by. Firstly, not impressed that we had to queue to check-in as there was only one member of staff on reception. We were told where our room was but not the times of breakfast or if we required any extras e.g wifi access etc.

Once we got to our room we found there was a rip in the quilt cover on the bed, the kettle didn't work unless you stood and held the switch down, there were water marks on the ceiling and dirty marks above the headboard on the wall. We reported this to reception who replaced the kettle and left us another quilt (the quilt was removed the second night though and the other with the rip in it left on the bed)!!! The room was very small, just enough space to move about.

Breakfast had a great selection to choose from - continental (cereals, toast, croissants, cheese) Cooked - sausage, bacon, egg, black pudding etc. They also had a pancake machine which they only filled with ONE pre-mixed bag a day once it was gone that was it so we had to make a beeline for it as soon as we came down. It was a self service breakfast which was nice to have breakfast at your own pace and not rushed. Bread/juice ran out pretty quickly and were slow to refill. Suzanne/Suzanna was very cheery and welcoming on our first morning which we found lifted our mood for the day, so we'd like to say Thank You to her for that. Sunday morning was a little busier and staff were running round to keep up with the amount of people they had dining.

We were rudely awoke on Saturday morning @5.30 by the fire alarm to which we made our way to the car park. There was just one staff member in a visi-vest that we saw. There was no indication on what we should do, where we should stand and no roll call to make sure all guests were accounted for which made me pretty uneasy if this were an actual emergency/fire.

We asked where the nearest supermarket and takeaways were and were told in Frodsham....now not being from the area we were not sure where this was. But staff were not very forth coming with directions!

Unsure whether we would stay here again if visiting the area because of the issues we encountered during our stay.

Stayed: March 2013, traveled as a couple
Thank Lysylou2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J0nathanHuglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded April 8, 2013

Dear Lysylou2000
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that there where certain aspects of your visit that did not meet your standards in particular the maintenance issues in your bedroom and the disorganisation during the fire alarm.
I have passed your comments onto the Maintenance Manager, Housekeeping Manager and Nights Manager for further investigation and training.
I am delighted to hear that Suzanne’s welcome on your first morning lifted your mood for the day, Suzanne will be rewarded for making a great impression.
Once again I would like to thank you for your feedback as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do.
Yours Sincerely
Jonathan Huglin
General Manager

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Reviewed March 30, 2013

Stayed in an executive room which was found to be clean, modern and well furnished, albeit on the small side. The bed and pillows were comfortable. Good size TV, small bathroom. All in all very good for the price about £80 inc breakfast. Did not use the wifi as it is a rip off at £3 per hour. We ate in the bar in the evening which is over priced for a pretty average meal with small portions (i.e. £14 for a burger and chips, £12 for a 8" margerita pizza) there is nowhere close by to eat so they have a captive audience. On the upside the breakfast was of a good standard and I have paid a lot more for a poorer breakfast in so called 4/5 star hotels. Would return here without a problem if I am back in the area

  • Stayed: March 2013, traveled on business
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Thank duncinmanila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J0nathanHuglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded April 2, 2013

Dear duncinmanila
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am pleased to hear that you found the bedroom clean and comfortable and I am sorry to hear that you were not happy with the evening dining. Unfortunately a lot of our prices are set for us and I can only apologise that a meal deal voucher was not offered to you on check in which is a great way to experience our in house dining for a fraction of the price.
We appreciate you taking the time to comment as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do.
I hope to welcome you back in the near future.
Yours Sincerely
Jonathan Huglin
General Manager

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Reviewed March 24, 2013 via mobile

Very cheap night since we only paid £34 for the night (not including breakfast) and it fulfilled a purpose so can't complain too much.
The room was adequate and typically furnished for a budget hotel. Bathroom was ok but showing mould in places. However, plugs sparked when turning the kettle on, water ran hot and cold for bath and shower, shower was a trickle at best. Biggest criticism is the hard shutting of adjacent doors meant you had an automatic early alarm whether you wanted it or not. The door to the corridor is paper thin so hearing every conversation is a definite!
As I say, dirty cheap and fulfilled a purpose but wouldn't recommend otherwise.

  • Stayed: March 2013
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Thank Sy21687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J0nathanHuglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded March 25, 2013

Dear Sy21687
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that there where certain aspects of your visit that did not meet your standards in particular the maintenance issues that you encountered in the guest room during your stay.
We appreciate you taking the time to comment as without guest feedback it would be impossible to improve our hotel. Therefore I would like to take this opportunity to assure you that your comments have been passed onto the Maintenance Manager for investigation and once again thank you for bringing these to our attention.
Yours Sincerely
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

It's a Holiday Inn, so you know that it's accommodation on a budget. However this hotel is spotless, the rooms are spacious and comfortable and the staff are marvellous! Even the breakfast is brilliant. But the friendliness of the staff is second to none....we were treated like old friends when we returned for a second visit. The bar snacks are fresh and tasty and well worth a try.

Room Tip: The 3rd floor is the ground level floor. You go down to floors 1 and 2 and go up to floors 4 and 5
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  • Stayed: February 2013, traveled with family
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Thank Maeve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J0nathanHuglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded March 25, 2013

Dear dmrac
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to hear that you found the hotel spotless, the breakfast brilliant and the staff second to none.
We appreciate you taking the time to pay compliment regarding your stay here and your comments will be passed on to our team.
I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

The hotel offers everything you would expect from a holiday inn. Unfortunately, wifi was not free. The hotel is unfortunately located somewhat far from the village center, and restaurants and shops can only be reached by car. I was therefore obliged to take dinner in the restaurant, which turned out to be a pleasant surprise: good English food, fast and friendly service, and reasonably priced. Adjacent to the hotel is a gym with simple swimming pool - free for hotel guests

  • Stayed: March 2013, traveled on business
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Thank Wim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J0nathanHuglin, General Manager at Holiday Inn Runcorn, responded to this reviewResponded March 19, 2013

Dear Wim V
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
Here at the Holiday Inn Runcorn we are always striving to improve our customer service as we feel that it is the only way to further improve our business.
We appreciate you taking the time to pay compliment regarding your stay here and I am delighted to hear that you had an enjoyable experience while dining with us.
I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Runcorn

Address: Wood Lane, Runcorn WA7 3HA, England
Phone Number:
Location: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Runcorn
Price Range: $57 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn

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