Decided on a weekend away for Easter weekend with my partner and chose Holiday Inn Runcorn as Chester Zoo was also on the agenda and close by. Firstly, not impressed that we had to queue to check-in as there was only one member of staff on reception. We were told where our room was but not the times of breakfast or if we required any extras e.g wifi access etc.
Once we got to our room we found there was a rip in the quilt cover on the bed, the kettle didn't work unless you stood and held the switch down, there were water marks on the ceiling and dirty marks above the headboard on the wall. We reported this to reception who replaced the kettle and left us another quilt (the quilt was removed the second night though and the other with the rip in it left on the bed)!!! The room was very small, just enough space to move about.
Breakfast had a great selection to choose from - continental (cereals, toast, croissants, cheese) Cooked - sausage, bacon, egg, black pudding etc. They also had a pancake machine which they only filled with ONE pre-mixed bag a day once it was gone that was it so we had to make a beeline for it as soon as we came down. It was a self service breakfast which was nice to have breakfast at your own pace and not rushed. Bread/juice ran out pretty quickly and were slow to refill. Suzanne/Suzanna was very cheery and welcoming on our first morning which we found lifted our mood for the day, so we'd like to say Thank You to her for that. Sunday morning was a little busier and staff were running round to keep up with the amount of people they had dining.
We were rudely awoke on Saturday morning @5.30 by the fire alarm to which we made our way to the car park. There was just one staff member in a visi-vest that we saw. There was no indication on what we should do, where we should stand and no roll call to make sure all guests were accounted for which made me pretty uneasy if this were an actual emergency/fire.
We asked where the nearest supermarket and takeaways were and were told in Frodsham....now not being from the area we were not sure where this was. But staff were not very forth coming with directions!
Unsure whether we would stay here again if visiting the area because of the issues we encountered during our stay.
- Official Description (provided by the hotel):
- The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more less
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- Also Known As:
- Holiday Inn Runcorn Hotel Runcorn
- Runcorn Holiday Inn