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“What a let down !!!”

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Holiday Inn Runcorn
Ranked #2 of 3 Hotels in Runcorn
Cheshire
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“What a let down !!!”
3 of 5 bubbles Reviewed February 25, 2013

I came here on business overnight stay. The rooms were adequate and breakfast was okay. However due to a health problem I'm unable to eat a choice if food. So over dinner which had already been paid for, I brought in a sandwich . Well you would have thought I'd committed murder!!! The restaurant supervisor could not cope with this and came to tell me off!!!!! I was so embarrassed as I hate to draw attention to myself about my food problem. Such a song and dance she made. Even talking to the other staff and pointing at me. Apart from this incident the rest of the trip was okay. However I thought the money for the stay was slightly too much!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheshireMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, March 4, 2013
Dear CheshireMel
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that you encountered problems during your stay, we cater for people with food allergies often therefore I can only apologise and inform you that this matter has been passed onto our Restaurant Manager for further investigation and the relevant training will be re-issued on handling delicate situations.
Kind Regards
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Abertillery, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

We stayed at the hotel on the way to Anfield. It was easy to find, just 15 minutes from Liverpool. The rooms were clean and the Executive Room has lots of extras. The bar and restaurant were lively with plenty of choice. Didn't get chance to try the health suite. The reception staff didn't run through the amenities on arrival which was unusual but the information is on the tv. The cleaning and restaurant staff were very friendly. We will definitely stay at the hotel again. The best deals were on e-bookers.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, February 25, 2013
Dear Keri J
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
We appreciate you taking the time to pay compliment regarding the cleanliness of the rooms, the choice in the bar and restaurant and the friendliness of our staff.
I look forward to welcoming you back in the near future and hopefully next time you will have time to enjoy our health suite facilities.
Kind Regards
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

Hotel rooms hav had a lovely makeover..very clean and quiet. You can vary the temperature in your hotel room. Staff perfect on reception. Breakfast was only warm from a buffet bar.. Lots of variety of food although extremely expensive !!!

Will stay again though.. I would recommend,, great value for money... 5*****

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barbarajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, February 17, 2013
Dear barbarajohn
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to hear that you had an enjoyable visit and found us great value for money.
I look forward to welcoming you back in the near future.
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doddiscombsleigh, United Kingdom
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 14, 2013

We have stayed here a few times when visiting family in the area. The staff are always very friendly and helpful. Rooms are fine although some of the furniture is rather dated. Room was too hot the first night but OK once I had adjusted the thermostat! Excellent breakfast. Very conveniently situated for M56.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, February 17, 2013
Dear Andrew L
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn. We appreciate you taking the time to pay compliment regarding your stay here and I am delighted to hear that you are a returning guest and that you find that the staff are always friendly.
I hope to welcome you back in the near future.
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anglesey, United Kingdom
Level Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed January 29, 2013

Stayed for two nights The first room I was allocated had just been painted and the paint tin was still left in the room on my arrival but on complaining was quickly allocated another room which was unfortunately near the generator building so it was difficult to sleep due to the noice. Room clean and tidy. Breakfast excellent but evening meals provided for coach party was dreadful - had been cooked and left out long before we were due to eat and there was only to choices and one vegeterian so once the fish had been gone you were left with only what was left. The pool area was very good and enjoyed by those who made use of the facilities. Staff arranged a room for the party to play bingo in the evening which was much appreciated as the hotel bar was full and no room to sit and relax.

Room Tip: Make sure you do not have a room near the generator building
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank g_parry043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, February 5, 2013
Dear g_parry043
Thank you for taking the time to write your review regarding your stay at the Holiday Inn Runcorn.
I am pleased to hear that you found the room clean and tidy, breakfast excellent and that we were able to accommodate your game of bingo during a busy evening. However I am sorry to hear that your experience with the evening meal was disappointing, I have passed your comments onto the Head Chef for investigation.
We appreciate you taking the time to comment as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do.
Yours Sincerely
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
132 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

Stayed here on Business. The first room I was allocated was next to a generator buliding and the noise was awful. Swapped rooms and it was much better. Nice room with a good TV, etc. Still don't understand why there is no free wi-fi in this day and age. Excellent meal in the bar, try the brunch burger, SUPERB!
Will be staying here again this later month.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eddie8105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, January 29, 2013
Dear Eddie8105
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to hear that you enjoyed an excellent meal in the bar and have recommended a dish of your choice
Unfortunately the wifi charge has been set by head office and is something that we are unable to affect. I understand that there are some hotels that offer free internet but as I am sure you may have experienced, often these systems are narrow in bandwith or limited in usage. The system here at the Holiday Inn Runcorn is market leading, providing uncontested bandwith of 29mbsec.
I hope to welcome you back in the very near future.
Kind Regards
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

Clean and comfortable, although the layout is a little unusual. Staff pleasant and helpful.

Food is a little basic as mentioned by others, but the surrounding area offers few options so its fine for one night.

Would stay again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, January 29, 2013
Dear Ian R
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am pleased to hear that you found the staff pleasant and helpful and the hotel clean and comfortable. I have passed your comments regarding the food onto our Head Chef for him to discuss with his brigade at their next team meeting.
We appreciate you taking the time to comment as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do.
I hope to welcome you back in the near future.
Yours Sincerely
Jonathan Huglin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Runcorn

Property: Holiday Inn Runcorn
Address: Wood Lane, Runcorn WA7 3HA, England
Phone Number:
Location: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Runcorn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn

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