We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Arrogant Staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Premier Inn Rochdale Hotel
Ranked #1 of 6 Hotels in Rochdale
Certificate of Excellence
1 review
“Arrogant Staff”
Reviewed January 21, 2013

Wasn't at all happy with my two night stay, unwelcoming staff i mean come on a smile and a hello has never hurt anyone also no change of towels or sheets the next day. No instructions or information on where to go to for breakfast they just expect you to either know or find it yourself. Wouldn't recommend.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nasar80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Online Customer Service at Premier Inn Rochdale Hotel, responded to this review, January 22, 2013
Thank you for your review. At Premier Inn it remains our main objective to deliver a high standard of customer service & I am sorry to learn that we failed on this occasion. Please be assured at Premier Inn we take the service provided to all our guests very seriously & we would like the opporunity to investigate this further. Please email your details including your reservation number to talktous@premierinn.com & we will follow this up with our Management Team. Thank you for taking the time to review our hotel.

Kelly Latham
Social Media Executive
Whitbread Hotels & Restaurants
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

428 reviews from our community

Traveler rating
    262
    122
    28
    10
    6
See reviews for
161
111
29
81
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Polish first
  • Spanish first
  • Any
English first
Dudley
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 16, 2013

I stayed here for 1 night (midweek) for business reasons.

The hotel is situated in a small village and not too far from the main dual carriage which is perfect for getting to your destination. The rooms were modern and great for the purpose. The rooms were clean and tidy and with the usual premier inn facilities etc.

The hotel is connected to the pub next door and this was a large pub with a great range of choice in terms of food.

Taxi into Rochdale was £6.10 and if you wanted a change of scenery, that was easy to do.

I would stay again if needed.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shep99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 2, 2013

Very friendly and helpful staff, the hotel is very clean and the rooms spacious enough for a few nights stay. The only complaint I had was there was no wi-fi connection in my room, hence the loss of a star. I would definitely stay here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilarie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 27, 2012

Spending time with friends and family we only needed comfortable overnight accommodation. Much more than that was on offer. Delightful staff who changed our room to a larger one immediately we expressed concern. One of us has a stick so we were upgraded to a more spacious room without any fuss. A kettle and tray with tea and coffee were welcome. 'The Stick' has problems sleeping which can be helped by hot chocolate in the night hours. We discussed this with the receptionist the following day. Arriving back on the second night sachets of hot chocolate were waiting with a friendly note from the lady in reception - now off until after Christmas. The breakfasts were cooked to order plus a huge selection of cereals, fresh fruit salads, a mixture of berries and various croissants and breads. Again, cheerful caring staff who had been on duty the previous evening when the restaurant was full of partying groups. We will use the hotel again and invite our friends and family to the restaurant one evening. The menu looked good with something for everyone, including small children. Premier Inns are often 'talked down' by some punters, but we have found several over the years which have provided us with good clean accommodation and a fine breakfast - all great value for money. If one is out all day they make an ideal base with smiling staff who are more than helpful.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arrosage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerez De La Frontera, Spain
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 27, 2012

The room was clean and a good size. The staff were very friendly and extremely helpful. We stayed for a week and the room was cleaned to a high standard every day. We are looking to book for our next visit to Rochdale.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire, UK
Level 6 Contributor
157 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 13, 2012

We stopped overnight here for a works Christmas party and there were a lot of us. When I arrived I was welcomed by a lovely member of staff who must have had a couple of manic hours but you would never have known.
The room was clean and roomy, I was surprised at the lack of phone to call room to room but I suppose most people have mobiles. The only slightly annoying thing was a click from the fuse box but it didn't keep me awake!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank197537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 25, 2012

A great hotel, staff were very friendly, food was great and an overall enjoyable experience. Would recommend to anyone looking for a hotel in the area. Only 20 minutes drive to Manchester too which was nice!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Djjonblower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Rochdale
3.1 mi away
The Royal Toby Hotel
The Royal Toby Hotel
#2 of 6 in Rochdale
431 reviews
3.3 mi away
Mercure Manchester Norton Grange Hotel and Spa
2.5 mi away
Best Western Broadfield Park Hotel
Show Prices
Show Prices
Show Prices
5.2 mi away
Birch Hotel
Birch Hotel
#1 of 1 in Heywood
208 reviews
6.7 mi away
Comfort Inn Manchester North
2.3 mi away
Clough Manor
Clough Manor
#1 of 1 in Denshaw
255 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Rochdale Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Rochdale Hotel

Property: Premier Inn Rochdale Hotel
Address: Newhey Road | Milnrow, Rochdale OL16 4JF, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Rochdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Rochdale Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Our Rochdale Premier Inn has everything you'd expect, incredibly comfy beds in every room and the Table Table restaurant next door serving a mix of traditional and contemporary dishes. All rooms are on En-suite with tea & Coffee making facilities, with family rooms and Disabled Access rooms also available. Breakfast is All You Can Eat for just £8.99, And kids eat free when an adult purchases the breakfast. Rochdale Premier Inn is situated close to the M62 & also the Metrolink, which offers fantastic access to Manchester City Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA, Premier Inn and Agoda so you can book your Premier Inn Rochdale Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Rochdale Hotel Greater Manchester

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing