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“Faultless staff performance in run up to Christmas”

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Premier Inn Rochdale Hotel
Ranked #1 of 6 Hotels in Rochdale
Certificate of Excellence
London, United Kingdom
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Faultless staff performance in run up to Christmas”
Reviewed December 27, 2012

Spending time with friends and family we only needed comfortable overnight accommodation. Much more than that was on offer. Delightful staff who changed our room to a larger one immediately we expressed concern. One of us has a stick so we were upgraded to a more spacious room without any fuss. A kettle and tray with tea and coffee were welcome. 'The Stick' has problems sleeping which can be helped by hot chocolate in the night hours. We discussed this with the receptionist the following day. Arriving back on the second night sachets of hot chocolate were waiting with a friendly note from the lady in reception - now off until after Christmas. The breakfasts were cooked to order plus a huge selection of cereals, fresh fruit salads, a mixture of berries and various croissants and breads. Again, cheerful caring staff who had been on duty the previous evening when the restaurant was full of partying groups. We will use the hotel again and invite our friends and family to the restaurant one evening. The menu looked good with something for everyone, including small children. Premier Inns are often 'talked down' by some punters, but we have found several over the years which have provided us with good clean accommodation and a fine breakfast - all great value for money. If one is out all day they make an ideal base with smiling staff who are more than helpful.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arrosage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
    252
    112
    25
    9
    5
See reviews for
150
102
28
79
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Polish first
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  • Any
English first
Jerez De La Frontera, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 27, 2012

The room was clean and a good size. The staff were very friendly and extremely helpful. We stayed for a week and the room was cleaned to a high standard every day. We are looking to book for our next visit to Rochdale.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire, UK
Level Contributor
156 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed December 13, 2012

We stopped overnight here for a works Christmas party and there were a lot of us. When I arrived I was welcomed by a lovely member of staff who must have had a couple of manic hours but you would never have known.
The room was clean and roomy, I was surprised at the lack of phone to call room to room but I suppose most people have mobiles. The only slightly annoying thing was a click from the fuse box but it didn't keep me awake!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank197537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 25, 2012

A great hotel, staff were very friendly, food was great and an overall enjoyable experience. Would recommend to anyone looking for a hotel in the area. Only 20 minutes drive to Manchester too which was nice!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Djjonblower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 4, 2012

I have stayed here on many occasions over the last 4 years and have always found the accomodation of a good clean standard.
The accomodation is freshened up on a fairly regular basis and on my last visit a week ago the TV's and door locks have been replaced since my previous visit in May.
On my last visit the staff were as friendly and helpful as I have experienced on previous stays.
The attached eatery / pub has always been reasonable value. I have always found the food to be of a reasonable standard and price, its never going to set the world on fire. After all its 'pub grub' not a Michelin starred restaurant. Some people have complained about the breakfast, I only ever eat the continental style breakfast which is good value with lots of variety.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divingscubaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlisle cumbria
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 17, 2012

Had a one night stay, and noticed improvements from my stay there last year.
First of all, the rooms have been modernised, to a high standard, with large flat screen tv's, new fittings, and the bathrooms have a new fresh feel about them, nice modern sink and lavatory, spotlights above the mirror etc, they've done a great job with the refurbishment.
The reception and cleaning staff do a sterling job meeting the needs of the guests, they're always happy and helpful, certainly one of the best Premier Inn's for service and accomodation.
Meals are taken in the John Milnes pub next door, here the staff are superb, happy, always willing to chat and make you feel at home, they're a great bunch.
The meals are very nice, they've just introduced the new menu yesterday. Plenty of choice and all very reasonable price wise. My meal was nicely prepared, cooked and presented, it didn't come to my table too early, as if it had been rushed, or too late either, as if they'd forgotten my order, it was what would be expected and may i add, the meal was great, thoroughly enjoyed it.
All in all, a pleasant stay, very happy, and i look forward to future stopovers here.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carlislekev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2012

On our arrival we ordered and paid for the hot breakfast menu for both of us for the four days of our stay.
on our first morning (Sat.) my Wife and myself had breakfast most of which was good, the exception however, was the grilled bacon, which was tough to eat, and obviously had been sitting prepared for some time before being served to us, my Wife could not eat hers, and for the last three mornings of our stay just took cereal, toast & marmalade.
On the Sunday morning I stuck with the hot breakfast this one had the same outcome as the first but with some foresight I ordered two sausages rather than one, which was just as well as this time i did not even attempt to eat the bacon, which if you had tapped it firm enough with a knife would have shattered like a piece of very crisp toffee in fact I did this and a bit did break off one of the rashers
I ate the rest of the breakfast and tried to get hold off someone’s attention to complain about the inedible bacon but this was to no avail as the place was very busy that morning.
I did notice that the most of these other people were paying for their breakfast after having it,
I presumed that they were one night guests, who probably had been at the big wedding in Milnrow on the Saturday.
If we ever stay there again we will pay for breakfast as we go and perhaps get better attention and we will be able to complain that we are not paying for any inedible part of the meal.
The Monday breakfast was better and the Tuesdays was very good , the way I expected them all to be.
In not getting attention to complain about the “toffee bacon” on the Sunday I took it with me to take a couple of photos and a voiced over video, which I will probably get round to putting on youtube in the near future,
By the way, we were sitting directly across from the security camera which is above the bar door adjacent to the kitchen door, so it can be seen clearly that I was trying to get someone’s attention, but my Wife being a rather shy person asked me just to forget it.
On the Monday and Tuesday the layout of everything ,hot water, coffee, milk jugs, plates, cups, saucers, cereal, etc. etc. was crammed onto the one table where the toaster was, not very convenient or safe , for any more than one person at a time, one small bowl contained a minimal amount of packets of sugar, sweetener, sauce, and a poor selection of tea types, it was rather like a lucky dip in the respect if your not fast your last.
My conclusion is that attention to detail is very poor in this restaurant, this most likely is being caused by some of, but not all of the different part time staff members present on weekends and week days
Better leadership is required to correct this.
I have spent time in the past filling in these questionnaires for this particular Premier Inn but to no avail
We only stay at this one for the convenience of visiting some of our family, but in the future I think we will move somewhere else, even as this will involve a bit of travelling by public transport.
I have no complaints about the hotel where we were made to feel most welcome right from check in by each and every staff member we spoke to or just met in the passage ways.

Room Tip: you take what you get
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redfredy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Rochdale Hotel

Property: Premier Inn Rochdale Hotel
Address: Newhey Road | Milnrow, Rochdale OL16 4JF, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Rochdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Rochdale Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Our Rochdale Premier Inn has everything you'd expect, incredibly comfy beds in every room and the Table Table restaurant next door serving a mix of traditional and contemporary dishes. All rooms are on En-suite with tea & Coffee making facilities, with family rooms and Disabled Access rooms also available. Breakfast is All You Can Eat for just £8.99, And kids eat free when an adult purchases the breakfast. Rochdale Premier Inn is situated close to the M62 & also the Metrolink, which offers fantastic access to Manchester City Centre. ... more   less 
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Also Known As:
Premier Inn Rochdale Hotel Greater Manchester

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