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“Very disappointed”

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Mercure Manchester Norton Grange Hotel and Spa
Ranked #3 of 6 Hotels in Rochdale
scotland
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Very disappointed”
3 of 5 bubbles Reviewed January 15, 2014 via mobile

I visit Rochdale regularly for work and always stay elsewhere. I fancied a change so tried the Norton Grange. I was disappointed. From check in until check out the service was poor, staff take little interest in you. The room was dusty on arrival and was not cleaned the three days of my stay. After reading reviews regarding hair in the bath I was appalled to see this in my bath!!! I was disgusted ordered via room service was vile, hard vegetables and soggy pasta. I use Mercure a lot however this stay has made me very cautious.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kerryyoung1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, January 27, 2014
Dear Guest

Thank you for your recent review following on from your stay with us. I am sorry that we did not meet your expectations and I am investigating the issues that you encountered during your stay.
If you would like to speak with me regarding your stay please do call me direct at the hotel.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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965 reviews from our community

Traveler rating
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    308
    189
    111
    72
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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  • Dutch first
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  • Any
English first
Rochdale, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed January 8, 2014

I came here with work colleagues for our Christmas 'do'. We had to pre-order our meal choices and the choices were quite good. However, the quality of the food left a lot to be desired. Understandably, when 100's of people have to be catered for on one night, the food cannot be of gourmet standard and individuality goes out of the window. But when I order canneloni as my main meal, I do not expect it to be accompanied by brussels sprouts, carrot and swede !!!

On a plus point, the table was really nicely decorated and felt Christmassy. And the red wine was actually one of the nicest wines I have ever tasted. All in all it was a good 'do', but the food needs some re-thinking.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank rochdalecowboys2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, January 27, 2014
Dear Guest

Thank you for your comments regarding the recent Christmas Party you attended. I am sorry that we did not meet with your expectations and appreciate your constructive feedback.

I do hope that this has not put you off using the hotel in the future and should you wish to speak with me further please do not hesitate in contacting me.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

Stayed in a premier room (worth the upgrade) the room was very quite and relaxing very clean and comfortable. Loved the spa it has 2 steam rooms 2 saunas and an ice room which tones up your skin after the sauna and feels amazing. Loved the very large hot tub, it has a waterfall and is open to nice view. The pool was a nice temperature and never over crowded. The staff were very helpful and pleasent. We booked a full body massage which was very good. Ladies ask for Ryan he was very good! We had dinner both nights which was served in the bar/bistro because of weddings. (Weddings here are very popular) The menu is limited but couldnt fault it. Bar prices are a bit on the steep side! We did enjoy the breakfast they seemed to have everything one would want for breakfast and you wont go away hungry. I will be recommending this hotel to family, friends and anyone else.
A very special thank you to Lindsy Ram who arranged this, we had a lovley weekend, and we will be returning very soon.

Room Tip: Ask for room 326 very quiet and comfortable!
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyRovington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, January 6, 2014
Dear Guest.

Wow what a great review of the hotel. It’s nice to receive such great comments especially about the hotel staff. I will ensure your thoughts are shared with the rest of the team.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
4 of 5 bubbles Reviewed January 3, 2014

Our daughter just got married on New Years Eve at the Norton Grange and I must say what an excellent experience it was, from the wedding ceremony itself to having a lovely meal in the afternoon and a New Years Eve Party to finish off. Special thanks to all the staff, especially Rama who did an excellent job. A great venue for a wedding.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charliechuckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, January 6, 2014
Dear Guest
Thank you for your great review of the wedding you attended at the hotel. I will pass on your thanks to Rama and the team at the hotel.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 1, 2014 via mobile

You arrived back from a 2nt New Year break.
All staff were courteous and extremely polite and helpful.
The food was well cooked, hot and presented excellently and the New Year atmosphere couldn't be faulted.
Despite there being 2 weddings as well as the gala dinner everything ran extremely smoothly.
Would certainly stay again.

Stayed December 2013, traveled with friends
Helpful?
Thank TF3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, January 2, 2014
Dear Guest
Thank you for your comments regarding your recent New Year’s Eve celebrations with us. It’s always nice to receive such great comments. I will pass them onto the rest of the team and look forward in welcoming you back to the hotel in the future.

Kind regards
Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lichfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 31, 2013

Booked the 3 day festive break for Christmas 2013. All staff very friendly and attentive. The room clearly was usually for 1 person, when room was serviced only 1 bath towel left on each occasion and found sleeping uncomfortable in the smaller bed. All meals generally really good. Tables were always dressed very nicely for the occasion. Christmas day dinner a bit disappointing. We both selected the traditional turkey dinner, however they were rather small in size and did not come with the traditional trimmings you would expect and as promised (no roast vegetables, pigs in blankets or boiled potatoes). Staff were rather too keen to serve each course very quickly and was served 6 courses in less than an hour and half! We did request a break between a couple of courses, unfortunately this was not acknowledged. For Christmas day dinner, we would have preferred a couple less courses and more traditional dinner. A few hiccups with the delivery of food we ordered in the bar on Boxing Day, it was eventually sorted. Overall a nice stay.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEMandMWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, January 2, 2014
Dear Guest
Thank you for your comments regarding your recent stay with us, your comments have been taken on and I will pass on your thoughts to the rest of the team.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Property: Mercure Manchester Norton Grange Hotel and Spa
Address: Norton Grange Hotel Manchester Road, Rochdale OL11 2XZ, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Rochdale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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