I've waited a week to write this review, as for a number of reasons which i'll explain in a moment, i felt the need to complain to the receptionist upon checkout, and was told the duty manager would call me, well i've waiting a week and no call, so time for a honest review.
We booked into the Mercure as my husband had a meeting in Manchester on the Saturday early evening, but wanted something 'out of the city'. I'd had a lot of imput into choosing a spa hotel, as although we didn't know what time we'd arrive having driven up from Surrey so couldn't book any treatments in advance, as it had a pool & gym, plus onsite beauty salon, i was hopeful to be able to book something upon arrival.
We arrived at the same time as a wedding reception was arriving, reception was a little chaotic, but on the front desk it had a sign up from the Spa saying they were quiet on that day and had lots of appointments available. We checked in, put cases into the room, other half zoomed off to his meeting, and i wandered down to the spa, only to be told by the spa receptionist that they had nothing available for the day. I mentioned about the sign on the front desk, and she looked puzzled and explained that they'd been fully booked since early afternoon, and had asked for the sign to be taken down a while ago. Oh well i thought, perhaps a swim, but no, it was full of kids. So back to the room.
Hmmn, a nose around the room to see what we had available. Well i could have used one of the two old and frayed bathrobes, but upon inspection of the bathroom, the sight of someone elses pubes on the floor somewhat put me off having a relaxing bath.
What about room service. Having accepted that ok £5 tray charge is high, but would be nice to have afternoon tea, got no answer from reception when i rang down, but put this down to them checking in the rest of the wedding reception guests, so no afternoon tea for me then.
Time for a wander down to the bar. Hey its 4pm but i'm not going anywhere and the other half took the car, so why not a cheeky glass of wine. Well if the bar hadn't been jam packed with wedding guests, i may have gotten a drink, but i didn't fancy standing around for another 15 mins to by a rather expensive glass of wine, so back to the room i go.
Further investigation in the room i finally found a small black wooden box hidden in a cupboard, this i discovered contained the tea bags etc - so time for a self made cuppa. Fill kettle up, plug it in, fired up the laptop and logged onto the internet, 20 minutes later i realise the kettle hadn't boiled. Get up, check the kettle, its getting warm, so i leave it be to continue the slowest boil in the world. Another 20 minutes later and if final reaches a boil. And doesn't stop, boiling water going everywhere, all over the desk, so i just switch it off at the wall. Somewhat cautiouly i tap the handle - scorching hot. So i have my sensilble hat on and decide to get a flannel from the bathroom to use to lift it. Nope. A luxury room and no flannels provided. One SOCK later to lift the handle and i finally get a cup of tea (i guess its true the english will do anything for a cuppa). In the couple of hours i then spend in the room, i notice that one of the wardrobe mirrored doors is missing, and if you want to close a window, you risk your fingertips in the 'Thatcher-era' windows that are still in use (press this-pull that-wiggle the knob-all at the same time - suggest you get a octopus to help).
Other half returned later in the evening so we ventured down to investigate dinner. As the wedding was on the main restaurant was closed, but they were serving food in the bar. They seated us at a nice table, and the waiting staff were very good, but there was a hen party in one part of the bar and i've never heard 8 women cackle like witches on drugs like that before. Dinner was a bit of a non-entity. I had fresh pasta (the kind that takes at most 5 mins to cook) however it was undercooked and chewy. The other half had a burger but it was starting to go cold by the time we got it. Dessert was ok, but a lot of 'style over substance'. Ever heard of plates? A trifle does not need to be served on a wooden chopping board. We did mention the some underwealming aspect of our meal to our waitress, who did kindly provide a free baileys for me, but to be honest the meal itself was adding to the sense of dissappointment of the stay.
Time to turn in once we got back to the room (about 10.30pm) but sleep took a long time to come, as we were staying in a room opposite the function room/disco, and the music went on until midnight. Now i understand that weddings have discos', but surely it would make sense to put the wedding guests staying at the hotel in the rooms directly opposite the disco? It didn't help that the guests kept opening the fire doors onto the patio and were talking loudly whilst smoking, and also letting the sound out.
After ranting on for so long, i suppose i should say that breakfast was ok, but it was only after spotting the menus on the tables and asking if the items were available to order (porrides, eggs benedict, kippers etc), that they staff said yes. They'd originally just pointed us in the direction of the hot buffet and cereals.
Checked out and mentioned to a helpful reception the issues we'd had, but our moods reflected in the weather, we were both left a bit soggy and depressed.
- Official Description (provided by the hotel):
- Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more less
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- Also Known As:
- Mercure Norton Grange Hotel Rochdale
- Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester