I booked a deal through spabreaks direct and was certainly not disappointed! When we arrived we were warmly greeted by whom i assume was the manager of the hotel, and then checked in with the friendly and helpful receptionist.
The room was lovely and spacious, with everything you need in a hotel room, and comfy beds, with an amazing bathroom - it made me wish we had booked more than one night! The only slight downside is the lack of air conditioning in the rooms, which i can imagine can be slightly problematic when it is really warm, as it has been recently.
Dinner was great, again very helpful staff who were more than happy with offer assistance when learning of my friend's gluten intolerance. The breakfast was also really nice.
The spa and spa treatments were fantastic - we felt very relaxed by the end of our stay. I was less than impressed however with the girl on reception at the Spa, we arrived at the Spa at approx 09:30 on 10/08/2013 and the girl wasn't friendly at all. When we left at about 1pm she was still there, again incredibly unfriendly which I pointed out to my friend, who agreed. Although this was a great hotel, I would have rated this hotel and spa 5* if it wasn't for the poor customer service offered by this member of staff.
- Official Description (provided by the hotel):
- Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more less
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- Also Known As:
- Mercure Norton Grange Hotel Rochdale
- Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester