We bought a spa weekend deal with an overnight stay, £70 worth of spa treatments, 3 course dinner and a breakfast. Sounds pretty good, but it turned out that the deal is based on 2 people sharing, so it actually meant £35 worth of spa treatments each (even in case of single occupancy you will get £35 pp). On the check out we were given a huge bill for extra spa with no breakdown of treatments and when we started to go into more detail, it turned out that they included treatments we already paid for, and a discount of 20% (which was also a part of the deal) was never applied. It took us about 40 min in total to figure out the bill which was eventually reduced significantly. Spa facilities were good and so were the treatments, but the fact that they tried charging us so much extra really put me off.
There was no AC in the room and no cold water from the tap. It got really hot at night, our window wouldn't open more than 2inches, and was impossible to sleep.
I have to say the food in the restaurant and the service were really good and all queries were resolved immediately. Hotel staff were friendly and responsive, but the absence of AC and cold tap water in the room as well as the fact that they tried charging us so much extra for spa have over-weighed everything else. I would recommend more transparency and honesty in terms of their deals; misleading the customers will not win any friends.
- Official Description (provided by the hotel):
- Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more less
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- Also Known As:
- Mercure Norton Grange Hotel Rochdale
- Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester