My family booked three rooms for three nights over Christmas. We think it is a lovely hotel in pleasant surroundings and the rooms were comfortable, warm and quiet. Staff were always helpful and polite. A special thank you to the young man (first aider) who came to my mother's rescue on Christmas Day.
As to the food, I agree with suecharnock, it just wasn't good enough, except for the buffet on Boxing Day. Not enough vegetables or meat, no mince pies or chocolate mints as promised. Certainly not gourmet or 4-course.
The service in the restaurant was slow and disorganised so we spent a lot of time just waiting even though the staff did their best.
We enjoyed the spa and treatments but part of the hydrotherapy pool and ice room were not working. Allowances have to be made for breakdowns over Christmas!
- Official Description (provided by the hotel):
- Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more less
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- Also Known As:
- Mercure Norton Grange Hotel Rochdale
- Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester