After staying here for two nights I felt I had to write a review. This
appears to be the best hotel in Rochdale,so very poor choices avaliable in this area. We have stayed here before,for xmas party last
year which was mediocre food appalling service but because we were with family we still managed to enjoy ourselves.
This time was a really bad experiance,the first night we tried to order off the menu in the restaurant which never seems to change & only had 6 main choices,the same 6 every night. Imagine our complete disbelief when out of the 6 choices it only appeared they had 1 choice
left, but it took them nearly 1 hour to make us aware because we kept ordering things then they would go away for 10 mins only to come back to tell us it was off the menu.The restaurant was not busy.
Ended up ordering food from the bar menu, which also had limited choices avaliable. Their excuse was something about a delivery mixup but they did not charge us for the meal in the end which was the least
they could do.
In the rooms the bedside tables were dirty,the shower cap tube was just an empty tube, the bathroom floor was filthy, the last persons hair all over it. The teapot had not been cleaned out,I could go on for ever. The staff are very young & seem to try their best but are not trained,to be greeted at breakfast time with, aya are ya alright is not profesional. Rochdale is my hometown, & even though I do not live their anymore I am not a snob but this is unacceptable at the prices they charge.
I suppose the lack of competition they can get away with this.
- Official Description (provided by the hotel):
- Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more less
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- Also Known As:
- Mercure Norton Grange Hotel Rochdale
- Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester