Just to clarify, I am not the Landlady, the lady you are referring to is Natalie. I am married to Glen, who is the head chef, and also happens to be the son of Roy, who is married to Natalie....
I am however truly sorry to hear of your bad experience at 'The Harrows'. Natalie does appear to come across quite abrupt at times, I can only apolygise for this, as this is just her manor and is not meant to come across offensive in any way.
As we have daily bookings, we do prefer to direct our customers to certain tables, as some tables are reserved, but we do have a sign advising this at the door into the restaurant.
We do charge a small fee for card payments under £10.00, as it too costs us, to process payments, we do not charge excessive amounts for our carvery and can not afford incur costs on processing fee's.
I will address your comments with my in-laws and husband. I do not have a problem, with people adding reviews that are true, but please understand, some people (not referring to you) use trip advisor to sabotage reputations. We are a family business, and stand by my husband and his success.