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“Everything went wrong, arrogant rude head waiter, bar staff, server's and chefs with no manners!” 1 of 5 bubbles
Review of Kings Croft Hotel

Kings Croft Hotel
Ranked #9 of 101 Restaurants in Pontefract
Cuisines: Bar, British
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Local cuisine, Bar scene, Business meetings, Scenic view, Kids, Families with children, Romantic
Dining options: Late Night, Lunch, Brunch, Dinner, Breakfast, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
Pontefract, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Everything went wrong, arrogant rude head waiter, bar staff, server's and chefs with no manners!”
1 of 5 bubbles Reviewed November 29, 2012

We turned up to watch an act 4 people cisting £100 plus a carvery, starts at 7pm.
We were all stuck in a tiny bar area until they opened a door 40mins later so we can sut down. Oh look other people are sat at the table so why weren't we all told as I spent 40mins saying sorry as im just standing in everyones way.


Then we had no table! Back to the bar, can you help please? No says the barnan not my job. Go to reception. Thanks m8.
4 people standing now turns out we weren't printed out on the list.

Table.
We get to the table and we have to turn it round so we can all see the act.

Drinks.
We order a bottle if wine, its covered in butter?!?! The old bar nan seamed to be in a bit of a bad mood? Not good

Dinner.
We go for our carvery (most people were told they could go but not us!) Abd it was tiny amounts of food all served so we didn't eat too much and the mash was horrible like a pasty slop. No mint sauce left standing no one came to get help.
Oh yes I loved the fact that the young chef and a waitress didn't have an ounce of manners in them as they would barge past and firce themselves through the door! Why can't the say excuse me please????

Desert.
We went up and I had a tiny chocolate cake, ok my partner went up and got a pudding and custard and a snall cake. THEN THE HEAD WAITER WITH 30 YEARS EXPERIANCE decided to make a show of my partner infron of the staff and other guests shouting you only supposed to have one! Why does she have two? She just walked away and was so wound up she didn't eat the desert.

Enough was enough, we finally made a complaint.

The lady was very nice and and apologised but it was just toi late. This was our Christmas meal out like we did last year but this sadly was our last here.

The act was good but came on much too late, 4hrs in the little chairs then he comes on, we were just tied, uncomfortable and wanted to go

    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank Stackedmofo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 reviews from our community

Visitor rating
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    36
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    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
40 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Good night but overcharged at bar”
3 of 5 bubbles Reviewed November 24, 2012 via mobile

Overall we had a good night ,however the bar staff were overcharging for drinks and when challenged the staff said it was the tills fault and the management were making not them !
I would return but in future demand a till receipt especially when buying in rounds

Helpful?
Thank Jomaxzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
24 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Very disappointed”
3 of 5 bubbles Reviewed November 2, 2012

Water was a problem. Impossible to shower owing to the fact that the temperature couldnt be controlled, much too hot. Then the water pump packed up so there was no hot water at all. But to the hotels credit they got a plumber to come out within an hour to replace the pump, even though it was about 7pm. But the main cause for complaint was that the water problems were an ongoing problem, even before we came, other guests had complained. The staff on reception were a bit indifferent when we checked in and in dealing with our problems. But the bar staff and the serving staff, especially at dinner were absolutely faultless. One last thing was the fact that the toilet and shower were a wetroom in the bedroom, with a bathtub at the bottom of the bed. Meaning that one could sit on the loo and watch TV or sit in the bathtub and watch TV. But there was absolutely no privacy for either, which may suit some people but wouldnt work for the majority of guests I think.

Visited October 2012
Helpful?
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke- on- Trent
Level Contributor
64 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“How do they make a profit???”
5 of 5 bubbles Reviewed October 22, 2012

Had a Steak Meal Deal - 2 starters & mains and a beer or bottle of wine - all for 23 pounds!!! It was served quickly, cooked to perfection and I could not fault it.

Visited October 2012
Helpful?
Thank JohnPotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
3 reviews
“Pleasantly surprised”
4 of 5 bubbles Reviewed October 14, 2012

The ambience didn't raise great expectations, but when the food came it was really rather good. Pizza was crisp, tasty and (is this a complaint?) 50% too big. Green salad was refreshing and prettily arranged on the plate. Also tried the Thursday tapas menu: creditable patatas bravas and garlic mushrooms, excellent grilled sardines. The clientele was birthday parties and business travellers, and with great respect, I would not call this a 'romantic' venue.

  • Visited October 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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