We took a taxi from the train station and were horrified to be charged £18 for just a few minutes drive.
Hotel reception told us when we arrived if we had pre booked a taxi through them it would only cost £8.
Room was adequate but in dire need of maintenance. Room phone was not connected and did not even have a cord to plug it in with (hopeless in an emergency). Shower did not work, so had been replaced with one of those attachments you have to hold up over your head yourself.
We ate in the hotel bar. Food was good, but overpriced, as you would expect from an airport hotel.
Service was friendly but poor. We ordered a cheese burger without mayonnaise or gherkins, and paid extra to have chunky chips. The first attempt had regular chips and mayonnaise, so the server took it away. The second attempt had the right chips, but had gherkins.
Reception service was also friendly but poor. We only had one bath towel in our room. We requested another which had still not arrived by the time we checked out the next day.
An adequate airport hotel, but staff need more training in following up issues, and hotel urgently needs some maintenance.
- Official Description (provided by the hotel):
- The Airport Inn Manchester is ideally located less than 10 minutes from Manchester Airport, and is one of the prime hotels near Manchester Airport, just south of Manchester city centre. The hotel offers exclusive Stay & Fly Packages which include on-site Manchester Airport Parking and for a small charge, a 24 hour taxi service, transporting you to and from the airport. ... more less
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- Also Known As:
- Holiday Inn Manchester Airport Hotel Wilmslow
- Manchester Airport Holiday Inn
- Holiday Inn Wilmslow
- Wilmslow Holiday Inn