booked accommodation at 1.35 on day of travelling. Booking confirmed. Travelled 240 miles from stirling,scotland. on arrival was told by a very happy bar person "fully booked" could not understand his manner. I asked why he sounded so happy as we the customer felt very let down, tired. We asked to speak to the manager who did attend. She came across as bossy and agitated..My husband contacted the booking agent who confirmed our booking was accepted,but the manager continued to accept responsibility. Would not ever return to this establishment. Terrible customer service. Manners and good people skills is so important. Sadly lacking at The King William.
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