Excellent staff. We chose a room with private bathroom and everything was very clean. I think the room had just been repaired. The bedroom was cleaned daily.Breakfast was perfect and abundant relative to priceMore
- Free Wifi
- Free Parking
good location but far from center of london.
we have had problem with the water(only warm) and the antismoking system banged all the time
Thank you for completing our Guest Survey regarding your stay at our property.
I have noted your concern on the water problem. The issue has been fixed by the maintenance team.
Please accept our apologies for the antismoking system but I am sure you appreciate that Park Hotel respects and works under all the legal fire regulation, for our guests’ safety.
Hope to see you again in our hotel, so we can change the negative impression into a more positive one.
Mirela Darabanu, Manager, Park Hotel Ilford.
This hotel was not what we expected, it was not clean and the painting was coming off. We paid for a room with our own bathroom but did not get one for the first night because it was fully booked. We told them and the following nights we did get a room with our own bathroom.
Dear Maria V,
Thank you very much for taking time and reviewing our hotel on Trip Advisor.
Your booking came as a shared bathroom, but good that you told us on time your concerns and we changed your room, as this is what we do. The reception is open 24 hours and all our staff in Park Hotel is here to satisfied any of our guests’ requests.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We are looking forward to welcoming you again.
Mirela Darabanu, Manager, Park Hotel.
I stayed in 4 different rooms during my stay. Poor quality rooms, with haphazard furniture. Beware of wardrobe tipping over. Plug stuck in sink. Room smelled of tobacco / damp. Electrical extension cable sellotaped and dangling on wall. Window too high to open, except by balancing precariously on the bed. Not safe to open anyway as on a busy main road, and no safety catch on window. TV too high to see the switches - nothing to stand on (no chair / stool in room). Shower almost to small to fit in, as was the bathroom. Extremeley noisy all night, with doors slamming closed (no other way of closing the doors, due to latch mechanism). Walls paper thin - could hear voices in nearby rooms. Many rooms situated outside the hotel itself, in terraced houses located 2 or 3 front doors away. Breakfast awful - a tasteless, greasy mess. The rooms may be cheap at £35-£55 per night per single, but I'd rather have paid double and had a decent room and a decent night's sleep. The reception staff were pleasant and amenable. Overall, a terrible stay all round.
Thank you for taking time and reviewing our hotel on Trip Advisor and we would like to apologies for any inconvenience caused.
Our rooms are cleaned every day by professional room attendants and inspected by a head housekeeper prior check-in and also during a stay over daily.
Taking the opportunity I would like to let you know that refurbishment works had taken place in our hotel.
We are looking forward welcoming you back in Park Hotel and I assure you, will not have to face any of these problems again and I will personally make sure that we will make your stay memorable.
Mirela Darabanu, Manager, Park Hotel