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“Excellent restaurant”
Review of Al Souk

Al Souk
Ranked #175 of 263 Restaurants in Ilford
Cuisines: Lebanese, Middle Eastern, Grill
More restaurant details
Restaurant details
Dining options: Late Night, Delivery, Reservations
Description: Al Souk Merges Glamorous and Plush Surroundings with the Finest Ingredients & Traditional Authentic Lebanese Cuisine at the Heart of Gants Hill.xXxDescription: An Authentic Lebanese Charcoal Grill Restaurant/Fine Dining Restaurant/Family Restaurant/Grill Restaurant/HMC Certified Restaurant.xXxOpen: Everyday 12pm till 11pm.xXxAl Souk is putting the 'East' back in 'Middle Eastern' with its Traditional Authentic Lebanese Cuisine. Its wholesome, organic, home-made Lebanese dishes prepared by one of the Top Lebanese Master Head Chefs in Central London. We excel in our Family Friendly Service and take you back to a true Lebanese Dining Experience.We pride ourselves in in sourcing only the very best Organic Ingredients and Using Traditional Cooking Methods passed down over the centuries, traceable back to biblical times. Providing a Modern dining experience that is commonly found in Middle Eastern Homes around the world.We incorporate the modern palate into designing our menu so that everyone is able enjoy the Lebanese Charcoal Grill Delights. So whether you fancy a freshly prepared lunch, the finest dinner or just a Mint Tea. Join us in a biblical experience, transporting you from the East to the Middle East!!!xXxGreat Venue for your Office Part & Private Function, Min 40 person up to 60 Persons. Drop In or Contact Us for Further Inquiries.xXxWalk-In Welcome and Bookings Available For Dining 5.30, 7.30 & 9.30xXxPlease Note, Management Reserves the Right to Refuse Admission.
Ilford, United Kingdom
Level 4 Contributor
21 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Excellent restaurant”
Reviewed May 8, 2014 via mobile

Both food & atmosphere was excellent. Average prices for the area, £65 for 3 courses for 3 adults. Recommend it

Visited May 2014
Helpful?
Thank JojoOsborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

Visitor rating
    55
    23
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
2 reviews
“Best Kofta Kebab ever!!!”
Reviewed April 28, 2014

Was here with my girlfriend in early April and must say she and I had a great time, the food was fantastic and very flavoursome. We enjoyed the mocktails (both the Virgin Mojito and the Colada), we had a about 4 Mezzes between us and one single mix grill. The Kofta Kebab in the Mix grill was by far the best Kofta Kebab I have ever tried. We will definitely be coming back again soon!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ab3d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
95 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Al souk”
Reviewed April 27, 2014

We visited this after seeing it on Facebook. The atmosphere was a little lacking. The door was in close proximity to a lot of the tables which created a draft each time the door was open. The staff were lovely and very helpful with suggestions regarding the food. You have to try the spicy potatoes and the charcoal butterfly king prawns which taste delicious. I had a virgin mojito and grilled cheese which was delicious. The humous was really tasty. I would go again but on a warm evening. We had starters and a main with a drink each and the bill came to £48

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
Helpful?
Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
“Unexpected surprise! Quality food & fantastic service”
Reviewed April 10, 2014

I will start of by saying the food is exceptional and worth the money. The service from the moment I entered to taking the order and food was excellent throughout. Food was great, waiting staff friendly, helpful, made recommendations and went out of their way to give excellent service. Fantastic meal! Great vegetarian options, especially the FATTOUSH- fresh ingredients infused with flavour.
Will definitely be going back!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NikitaFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
22 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Al Souk?.. I say Al 'Sucks'”
Reviewed April 9, 2014

Visited here with a group of 7. Upon arrival the restaurant looks amazing. Nice decor and well lit, was fairly busy for a Monday.
We each ordered our meals one by one..very simple. Food came pretty quick however only 6 meals turned up. MINE was missing! When asked the waiter he said there was a 'technical error' which basically meant he forgot to write it down! I was not very impressed seeing as the rest of my party were tucking in while I sat with a face like sour lemon.
The waiter offered me a pina-colada drink to say sorry..and then my meal came 10-15 minutes later. Food was nice I must say but I was no longer hungry and did not get to enjoy my meal as I was full with drinks!
Was very disappointed that the waiter made such a school boy error. That is probably the most important part of their job to take down an order.
Do try but if you want authentic and proper middle eastern food, best to head down to Edgware Road any day.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank MrDeelio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed M, Manager at Al Souk, responded to this review, August 23, 2014
Dear Mr Deelio,

In response to your review, I would like to sincerely apologize for the waiters mistake, technical error it clearly was not! As a manager I am always disappointed when a member of staff fails to provide the prerequisite basics of the job, this clearly includes taking down orders correctly. I would like to take this opportunity to apologize for this mishap and of course for the fact that this ruined your evening.

I am glad to hear that you found that "the food was nice" and I hope that this is enough to persuade you to give us a second chance. I can promise you that staff training is something that we are constantly working on and customer care and hospitality is of the utmost concern as it is a cornerstone of our business.

Once again, please accept my apologies for this incident and i sincerely hope that you will allow us to have a second chance at becoming a restaurant that you speak highly of as opposed to being one that you feel has let you down.

Best Regards,

Numair
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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