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“Functional, but not far from great”

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Travelodge London Ilford Gants Hill
Ranked #8 of 15 Hotels in Ilford
Godalming, United Kingdom
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Functional, but not far from great”
Reviewed December 29, 2013 via mobile

This is a pretty standard Travelodge where we used a family room that was clean, accessible and spacious. Location is pretty good for Gants Hill (and Redbridge) Underground.

Main gripes about the place:
(1) The car parking is a joke, with only 16 parking spots (of with a quarter are handicapped)... clearly insufficient. We had to use the next door Harvester car park to unpack, a big money spinner at £1 per hour 24/7... not sustainable for Travelodge guests. The Travelodge guy just shrugged his shoulders on alternative options. Luckily we got a spot in the end.
(2) The hotel has 2 travel cots for c.35 rooms. We asked for one when booking, which the guy claimed we hadn't. As a result, both had gone when we asked. Fortunately, experience has taught us to keep our own one in the car for this scenario, but it's hardly ideal. Secondly, only 2 towels put in the room for 4 people in total.
(3) Not much air in the room. Don't forget your bottled water!
(4) The Travelodge representative didn't bother going the mile, let alone the extra mile.

Finally, tried to get a takeaway from the Harvester next door but they couldn't do it as they had run out of takeaway boxes!! Given that they were evidently short-staffed it was a better thing to go to the Chinese takeaway across the road, which was nice.

Stayed December 2013
Thank BG1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Amy from Customer Care at Travelodge London Ilford Gants Hill, responded to this review, January 3, 2014
We are sorry to learn of your disappointment with your stay BG1500. When a guest has requested a cot for their stay , we expect it to be in their room prior to their arrival so we are truly sorry to learn that this did not happen. We also ask that our housekeeping staff provide the correct amount of towels for our guests so it is regrettable that there were only two towels in your room on this occasion. We also expect our staff to provide great levels of service and we are sorry to learn you found them unhelpful during your stay. We will be sure to pass on your feedback to the hotel management team so that they are able to address the issues you have raised and our staff can be reminded of the importance of customer care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

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English first
Level 6 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 28, 2013

I was visiting friends nearby on Christmas Eve and relatives (also fairly near) on Christmas Day, and given the good rate I worked out that it would be as cheap to stay here than take a taxi home that evening and back again the following day! The hotel was very clean and everything worked as it should. It was also surprisingly quiet and I slept very well. There was a bathtub as well as a shower. I was glad I did not bring my car as the car park was small and seemed to be full later on. It would have been possible to park in nearby roads during the holiday period, but I suspect that would be more difficult on a working day.
It is very near Gants Hill Tube Station so easy to get into central London.

Room Tip: It is very quiet at the rear of the hotel.
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  • Stayed December 2013, traveled solo
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Thank Iggyfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed November 29, 2013

I had stopped at this hotel previously, but this time I found it had been refurbished, making it even more attractive than before. The room was comfortable and quiet, and the staff could not have been more friendly and helpful. There was free parking too, and a tube station a few minutes walk away. it was ideal for 3 days while I enjoyed some of London's attractions.

  • Stayed November 2013, traveled with friends
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Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 26, 2013

We stayed here for 4 nights in November. We were not looking forward to it as we had read the reviews!
What nonsense! We had a lovely reception from the staff and were given a lovely quiet room which had just been refurbished. Nothing was too much trouble for the ladies on the desk All were really friendly and chatty each time we went in and out. They were much nicer that the usual gormless youths encountered at other lodges!
We had excellent room service with endless towels being delivered each day. The cleaning staff do their best every day.
We were very pleasantly surprised to find that each evening when we arrived back in the room that someone had been in and put on the heating and closed the curtains for us!
Above the usual call of Travelodge duty!!!
The lodge is well situated for the underground, but remains quiet and peaceful during the week.
We stayed Tuesday to Saturday morning, so cannot comment on Saturday night.
Prices here are good during the week too.
There are some brilliant restaurants in Gants Hill too!
I'm writing this review to correct the negative comments left by others, possibly to gain compensation if they didn't get extra teabags!
All the staff were honest and decent people!
Please don't be put off this lodge by the disgruntled few!
Remember, most people only write negative comments to get something back!
We'll go back as it was a great location for us and easy to get into London from every day.
Well done everyone who works there!
We recommend it wholeheartedly!

Room Tip: Ask for an upstairs room at the side.
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  • Stayed November 2013, traveled as a couple
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2 Thank Arlene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge London Ilford Gants Hill

Property: Travelodge London Ilford Gants Hill
Address: Beehive Lane, Gants Hill, Ilford IG4 5DR, England
Phone Number:
Location: United Kingdom > England > Greater London > Ilford
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #8 of 15 Hotels in Ilford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge London Ilford Gants Hill 2*
Number of rooms: 32
Reservation Options:
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Also Known As:
Travelodge - London Ilford Gants Hill Hotel London
Travelodge London Ilford Gants Hill Essex

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