I was asked to pay on arrival, I wish I'd have refused until I'd seen the room. It was dirty, dusty and smelt of mould. The carpet was filthy. The sheets were clean but the mattress underneath was stained as was the quilt. The curtains didn't fit properly and the net curtains had holes in. There was a used condom in the floor. I went to reception to say that I wasn't happy with the state of the room and he came up with a dustpan and brush, he didn't have a very good understanding of English. The shower was mouldy and had low pressure, the water was cold in the evening when we were getting ready to go out. Didn't bother going down for breakfast as I didn't fancy eating anything from there. Absolutely the worst place I have ever stayed in. I think the photos they use must be old. They still have the AA 4 star plaque outside, I think if it was current they would struggle to achieve 1 star.
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- Also Known As:
- Best Hotel Ilford
- Best Inn Hotel Ilford, Essex