First, the people that work here helped us out travel arrangements, food recommendations, sightseeing, etc. However, the hotel, which is in 3 different buildings I think, lacked some basic amenities. We were there in July 2019 and the heat was brutal and the hotel has no AC. We had to keep going to the shower to cool off and then try to get back to sleep. The wi-fi did not reach our rooms and we counted on it for contacting people and confirming travel arrangements as we were on a multi-city trip. We had to stand out in the street to properly connect to the wifi. If Wifi doesn't matter or if you are not traveling in the summer and want to save, it wasn't bad for a budget hotel. Also, it is very close to a rail line so traveling to the center or London was very easy and inexpensive from there.

I stay in Best Western hotels all over the country for work at least once a week.
I arrived at this one after a hot and long journey ready for a meal and a rest.
I was given room 6 which turned out to be a broom cupboard with just enough room for a single bed! I had booked a standard double. I was moved to a slightly bigger room which was like a sauna. One small window with limited opening so no air circulation.
No food was available in the hotel so I had to go out to find something. Loads of Middle Eastern restaurants, burger bars and fried chicken shops in the area. I did not feel safe walking around.
The hotel was so noisy all night with shouting and people running about slamming doors. A group of people sitting outside my window were talking and laughing until late.

I got no sleep to speak of and now I have to work all day and then drive 2/3 hours home.
This hotel is on my “avoid like the plague list” and I recommend it’s on yours too!

When I was checking in the woman Sara on the desk was so unhelpful and rude, she made me fill like an illegal immigrant in my own country. When I had booked with booking.com I had stated that I would pay cash at the front desk, I had only arrived and I was having problems parking, even though I requested in advance, as I was disabled that I couldn't walk far, Sarah was completely useless in my opinion, and told me that i could park on the street opposite and move my car by 8am, over and over I told her I couldn't walk in the mornings, but she didn't care in the slightest, lucky Dennis stepped in and took my keys to park my car when a space came available. She couldn't understand a word I was saying, her English in my opinion was very poor! and kept telling me she couldn't accept my cash even though it was British sterling (it stated nowhere on booking.com that Irish sterling notes could not be accepted?!! Very strange in my opinion as everywhere else I went they were accepted no problem!! The Queen's head being on all the notes!! It's actually laughable as Northern Ireland is part of the UK!!). There was a gentleman at the front desk who said "he worked at a bank and it was illegal for her not to accept my money as it's legal tender". She made me stand at reception for nearly 30 minutes after I'd driven for 9 hours, she could even see I was struggling to stand as I've two hip replacements and a knee replacement, She told me I had to come back first thing in the morning with British notes and I explained that mornings weren't good for me as I'm sore and that could I come later in the day. She kept saying "there's a bank round the corner", I explained I'd plans with my son for his 13th birthday the next day but she kept on and on like I was going to run away, I asked her would she please let me speak to the manager, but she refused and gave me an email address to complain!!. Eventually she agreed and made out she was doing me a favour, so so patronising!!! I would never stay here again!! I had even given the lovely guy on reception Dennis the keys to my car (which is worth a lot of money! as he was parking it for me when a space was to become available, so I could hardly run away. Eventually she agreed and kept saying "mam I'm trying to help you here?? Very patronising again!! Even my 13 year old son who studies business knows it's illegal not to accept sterling?? She even said at one point we accept Scottish notes?? That sounds a lot like discrimination to me!! I would never stay here again!!! I counted 10 parking spaces also, and 5 had permits on them and were vans, so I'm guessing they rent the spaces out to locals to make money and guests come in second place (just a guess mind, but I seen the same men each day, and one of them going into the house across the road!!). If you want to be treated like a second class citizen, not to be understood and feel discriminated against definitely stay here, but if not I would say pay a little more to be treated better. This was a birthday trip for my son that started the worst way possible!!! I've stayed in many Best Westerns before, yet I've never been treated so rudely. I ended up going to bed in tears as I wanted this trip to be special, as my son had been through a lot. It just set the tone for the whole trip!!. There was also silly things like the remote control didn't work, I asked the guy on the desk and he said "I'll send you one down" never happened, the rooms are also very stuff and the window wouldn't stay open, I had to put a plastic bottle in it to jam it open, the bathroom door is so small it hits the bed and won't open fully. Stupid things like I said, but we had a TV that we couldn't get working, room was boiling and wasn't the cleanest either. Pay more and go somewhere else is my honest opinion!!!